# Compare Calabrio ONE vs Talkdesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Calabrio ONE and Talkdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/110588-132852/Calabrio-One-Suite-vs-Talkdesk

---

# Calabrio ONE vs Talkdesk Features and Cost Comparison

Last updated April 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Calabrio ONETalkdesk2/4 selected

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting Price

$295.00one time

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

239

Neutral

15

Negative

9

[## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Starting Price

$85.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [733 reviews](#user-reviews)

Positive

683

Neutral

35

Negative

15

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## Summary

* * *

Key features rated by users

Features selected based on 4,840 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Call Center Management

NA

Dashboard

NA

Call Logging

NA

Call Recording

4.7

Call Tracking

5.0

83%Fit

Not enough reviews

Feature ratings

Call Center Management

4.6

Dashboard

5.0

Call Logging

4.6

Call Recording

4.7

Call Tracking

4.6

User satisfaction

User satisfaction

4.5

User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$295Flat Rate, One Time

-   Free version
-   Free trial

Price starts from

$85Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

## User reviews

Pros & cons

SV

Spencer V.

Business Service Center Agent

> "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317)

HA

Hassan A.

Customer service leader

> "you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280)

VR

Verified Reviewer

Salesforce Functional Consultant

> "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066)

LA

Lisandra A.

Retention Agent

> "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then just..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455)

KK

Kaylee K.

Digital Branch Officer

> "You can have control of your own schedule, easy to request time off and I like the automated system so you know..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301)

Rakshith R.

Customer Service Representative

> "The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338)

GW

Grace W.

Claims Status Representative

> "Having the weekly schedule and reports in one location with one login and one application is necessary and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

GW

Grace W.

Claims Status Representative

> "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

KG

Katie G.

Retention

> "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to take..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890)

VD

Vincent D.

Customer service and retention specialist

> "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for breaks."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

BD

Brittany D.

Retention Specialist

> "I like that you are in control of your own schedule, and if a day off is needed, it automatically approves or..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like with Calabrio is the updates, something it is having, but this is very understandable since it..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360)

RB

RAJAT B.

CUSTOMER CARE EXECUTIVE

> "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706)

AM

Alelie M.

Risk investigator

> "if the internet connection is slow the app will give you an error"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962)

PE

Patricia E.

Social Services Program Supervisor

> "We did have to manually enter a lot of information, which was time consuming, but that doesn't change how much I..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614)

JH

Janelle H.

Client Success Specialist

> "quick rejections for PTO. When you trade schedule with coworker cant switch it back"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097)

VD

Vincent D.

Customer service and retention specialist

> "Ease of changing my schedule around and the ability to look far in advance to see future schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

CZ

Carmelo Z.

Medical Interpreter

> "Sometimes when trying the app on the phone it takes too long to load."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303)

HM

Hlengiwe M.

Customer Sales Specialists

> "There is also a system where we can apply for annual leave which is very helpful."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873)

AZ

Antoinette Z.

Customer Service Rep

> "Not being able to change the time to my time zone"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471)

CM

Christian M.

Workforce Coordinator

> "I love being able to utilize application management copying schedules, monitor agent views, and the efficiency..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3775557)

EB

Emily B.

Customer service representative

> "Sometimes I don't get notifications about my breaks."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463)

LD

Laura D.

Customer Service representative

> "Helps me and my co-workers to follow our breaks & Lunches. "

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584)

JL

James L.

Sales support advisor

> "The formatting on the product isn't the nicest to look at aesthetically"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290)

PE

Patricia E.

Social Services Program Supervisor

> "Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem, they..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614)

TT

Tamsyn T.

call handler

> "not being able to see the availability for time off"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634)

PP

Pololani P.

Student Services Associate

> "I also like that it shows average handle time, average talk time, ready time, average after call work and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4500702)

IK

Irene K.

Video Interpreter

> "I am unable to cancel a request within 7 days."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429)

GR

Gabe R.

MOSC

> "What i like the most about the Calabrio ONE program is the time keeping capabilities."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6259073)

GD

Guilherme D.

Sales Associate

> "How sometines it takes so long to go from pending to approve or denied."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753)

LC

Lashaun C.

Excursion Specialist

> "Great in switching shift requests and adding preferences"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414)

MD

Mandisa D.

Advisor

> "when its down, you cannot access anything on it."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552)

ZM

Zanele M.

Tech Support

> "Makes it easy to log in to it and informs of time frame while working"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275)

MA

Mary A.

Multimedia Customer Service Agent

> "The set-up can be a bit hard to maneuver."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634)

MM

Matthew M.

Customer Care

> "Accurate break times posted daily and easy of making requests for time off."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652)

HC

Heather C.

Customer Service Rep

> "It's very inconvenient and if I had my own company, I would never use Calabrio"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866)

BD

Beatriz D.

Expert Em Interação

> "I liked the ability to change days and times quickly"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT FULLY INTEGRATED"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

VR

Verified Reviewer

VRI Medical interpreter

> "It has the hability to set overtime very easy and it shows the likely to be accepted."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___5100454)

RS

Rabya S.

Medical Interpreter

> "Lack of privacy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951)

RO

Ranessa O.

Quality Assurance Specialist

> "Calabrio ONE is easy to use and has a lot of features outside of call recording."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4826296)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT EVERY OPTION WORKS"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

SM

Sadia M.

Debt Resolution Specialist

> "Very intuitive design and functional features that make daily use simple."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172)

MK

Marium K.

Customer Service and Operations Trainer

> "It can hard to read and understand how to use and find everything if you do not train your representatives on it...."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2336251)

Nick J.

Customer Service Representative

> "With my call center job, this is the best scheduling system I have ever used, for sure!"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566)

MA

Mohammed A.

System Administrator

> "sometimes, it stuck doesn't record audio, that time we need to restart the server."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2195389)

YCC

Yen Chen C.

Interpreter

> "It is kind of easy to use for employee who always needs to check the schedule during work."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348)

NB

Nick B.

Business Intelligence Analyst

> "Calabrio is VERY difficult to set up and implement."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686)

[View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

VR

Verified Reviewer

Client Operations Supervisor

> "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

VR

Verified Reviewer

Client Operations Supervisor

> "This cause delays in processing requests we are receiving."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

GP

George P.

Talent - Payroll Specialist

> "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499)

LP

Leslie P.

Talent Support Specialist

> "that it doesn't have a feature for noise cancellation. so that you can control the level of background noise..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914)

MH

Makeda H.

APD Resolution Specialist

> "I like the feature of answering a call when I am ready to answer."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562)

Saskia M.

Senior Director Sales Marketing

> "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

BK

Bridgette K.

owner

> "One of my favorite features is the AI automation."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682)

NS

Natalie S.

Graduate Student

> "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

TK

Taylor K.

Engineer

> "I like the configuration of the hardware once settled with the best suited one."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358)

ZD

Zameer D.

Recruiter

> "There's many service interruptions, when calling is a big part of sales you don't want that."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

Saskia M.

Senior Director Sales Marketing

> "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

CAC

Cheryl Ann C.

Customer Care Associate

> "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

Saskia M.

Senior Director Sales Marketing

> "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

VR

Verified Reviewer

Liveops Supervisor

> "Lack of search function for the calls is one of the biggest pain points."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

Saskia M.

Senior Director Sales Marketing

> "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

Shellene R.

Team Lead

> "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753)

BA

Bello A.

Senior Product Designer

> "it has been amazing, time and user friendly and very impactful in tracking and managing customers to."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003)

HR

Hen R.

Ciso & infrastructure manager

> "Cant control the waiting calls to redirect to antoher queue"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878)

LK

Liam K.

CMO

> "Talkdesk really saved us with our phone customer support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

JL

Jr L.

Tools and Systems Coordinator

> "What I don't like here only is the telephony system integrated on the tool itself."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

LK

Liam K.

CMO

> "As long as you have a good internet connection everything works good without any issues."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

George B.

Company Director

> "Additionally, the fees are high considering I don't use the service often."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264)

HM

Heather M.

Customer Service Representative

> "The most impactful feature for me is the clear call and call recording."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

DD

Dion D.

IT

> "Finding settings can be a bit overwhelming"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946)

ZD

Zameer D.

Recruiter

> "It's decent if the network wasn't as wacky I'd say it's amazing."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

JQ

Jasmine Q.

Customer relations rep

> "The inability to add a call on the other line without it being a transfer, the inability to access settings..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

TB

Tarell B.

Customer Service Rep

> "I love how it provides a detailed breakdown of an agent performance at a given time."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091)

HM

Heather M.

Customer Service Representative

> "Not fair call distribution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

VR

Verified Reviewer

Liveops Supervisor

> "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

VR

Verified Reviewer

Director

> "It was also immensely frustrating that voicemails (inside the app) were not time stamped."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

DV

Deborah V.

Market Advisor

> "It is easy to save a disposition and track activities in each of our files."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379)

DrJ

Diendéré J.

Social media manager

> "No drawbacks There's really nothing I don't like about talkdesk"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257)

VR

Verified Reviewer

Liveops Supervisor

> "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CG

Catarina G.

BDR

> "It's not very intuitive."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549)

JL

Jr L.

Tools and Systems Coordinator

> "As an Admin of this software, I really like the management system of Agents being added to the system."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

TB

Thoma B.

Manager

> "Far too expensive for a small business with no options for small business."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663)

DH

Dwana H.

Customer Service Representative

> "So, for a small company, it would be good if they used Talk desk for their call center."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441)

AD

Andrew D.

Operations Specialist

> "There are some features that cannot be customized by the end user and must be modified by support personnel,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826)

HC

Her C.

Customer service representative

> "Helps us manage high call volumes"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

VR

Verified Reviewer

Team Manager

> "Something I wish could be worked on is the need of having to refresh the page since at times it becomes very..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

VR

Verified Reviewer

Business Consultant

> "It was simple to learn and easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529)

VR

Verified Reviewer

Director

> "That is not helpful when I need to know exactly when that person called me."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

VR

Verified Reviewer

Liveops Supervisor

> "Recording's never have any issues and the call quality is pretty good."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

EH

Eloisa H.

Customer Retention Specialist

> "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302)

CAC

Cheryl Ann C.

Customer Care Associate

> "The interface is so simple, you can learn your way around in a few minutes."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

VR

Verified Reviewer

Systems Analyst

> "I haven't been very pleased with Talkdesk as a VoIP solution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Liveops Supervisor

> "Quality is great and all the calls are stored."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CM

Cuyler M.

Salesman/Customer Service

> "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953)

Kelly H.

Customer Service Manager

> "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419)

VR

Verified Reviewer

Director

> "I used a paid version but evidently didn't pay enough."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

JM

Jessamine M.

Customer Service Manager

> "From a management/admin perspective, the software data analytics interface has become more robust in the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

Kelsey S.

Implementations Manager

> "Working from home, internet quality is variable, but even in the office we would have issues with dropped or..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101)

DL

Drake L.

Customer Service Representative

> "Which makes it more easy to navigate and good for new users."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160)

BB

Bilal B.

Sales Development Rep

> "Calls sometimes drop out/lose connection and the sound quality isn't always consistent."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502)

Adam G.

Enterprise Growth

> "As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2242275)

VB

Veselina B.

Customer Support Manager

> "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561)

VR

Verified Reviewer

Systems Analyst

> "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

Han A.

SDR

> "minor issues such as some lines end up crashing and you can't really call out from them."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

NS

Natalie S.

Graduate Student

> "Talkdesk is easy to set up and use, even for those with limited technical knowledge."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

HZ

Hajarah Z.

Customer Service Rep

> "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396)

BR

Ben R.

Director

> "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088)

MB

Michelle B.

Support

> "Sometimes it can be unreliable and there is often delays when on calls"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282)

JM

Jane M.

Customer Service Representative

> "The easy and even navigation of calls."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634)

JM

Jessamine M.

Customer Service Manager

> "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

MM

Megan M.

Renewals and Expansion Manager

> "I love how straight forward and easy to use Talkdesk is."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610951)

DK

Daniel K.

Senior Support Lead

> "Talkdesk lacks many features that other call applications have."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078)

HC

Her C.

Customer service representative

> "Talkdesk is easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

BT

Brian T.

Business Analyst

> "The reporting aspect can be a little cumbersome and hard to manage."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956)

JL

Jr L.

Tools and Systems Coordinator

> "Overall, Talkdesk is very efficient to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

Javier M.

Customer Support Rep

> "Sometimes it doesn't sync up with SalesForce."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126)

NH

Nicholas H.

IT Manager

> "Excellent Support"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970)

KG

Kimberly G.

Customer Service

> "Cons are bugs with the program at times."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692)

EA

EULOGIO A.

Customer Service

> "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427)

JQ

Jasmine Q.

Customer relations rep

> "The frustration of some headphones not working well on it."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

MC

Milton C.

VoIP Engineer

> "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547)

MS

Melanie S.

customer relations

> "I also seem to have calls drop more at times than others."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228)

SM

Shai M.

Coordinator

> "The feature that I have come to like with talkdesk is having the capability to record all of our calls. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051)

Han A.

SDR

> "Which if you paid for the line is quite annoying but they're prompt to solve the problem."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

KK

Kerri K.

Customer Service Representative

> "I really like how Talkdesk allows you to view and customize the reporting section of the site."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392533)

BJV

Bobbi Jo V.

CRM Admin

> "We have tried to reach out to management, however we have not received any responses."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2501530)

[View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

## User interface

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

4.52 (263)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

4.53 (733)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Calabrio ONE

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features)

Talkdesk

Top features

39/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/132852/Talkdesk/#features)

### Recognition

No recognitions have been awarded to Calabrio ONE

Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Calabrio ONE

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Talkdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Calabrio ONE

-   By Calabrio
-   Located in United States
-   Founded in 2007

Talkdesk

-   By Talkdesk
-   Located in United States
-   Founded in 2011

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[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

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[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

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[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

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4.7

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[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

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