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We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.
Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
Their customer service is the best and their features are outstanding. If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business.
They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer.
The price was the best and the customer and technical support is fantastic. I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.
Some times get stuck when many lead are assigned.
The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.
Pay attention to your callbacks and that the date you picked is actually set the same.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Shift swaps have been confusing and difficult to use.
The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.
What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.
So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.
If the internet connection is slow the app will give you an error.
I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.
Hard to open in the app, not so specific instructions.
Prioritize real-user-identified key features according to your needs to find your best fit.
CallTools
Top FeaturesCalabrio ONE
CallTools
Calabrio ONE
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