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Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
Individuals or companies with any number of agents, who are looking for an efficient and solid outbound call center software that scales with their needs and is highly customizable.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Shift swaps have been confusing and difficult to use.
The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.
What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.
So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.
If the internet connection is slow the app will give you an error.
I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.
Hard to open in the app, not so specific instructions.
Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.
Creating and launching call center to rollup up on our leads and sales is an intimidating task.
What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.
A stable, growing and functional with a great support.
Slightly more expensive impulse fees than other CRM's, however no licence fee.
Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys.
Prioritize real-user-identified key features according to your needs to find your best fit.
Calabrio ONE
Dialfire
Calabrio ONE
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Dialfire
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