--- title: "Compare Calabrio ONE vs JustCall 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Calabrio ONE and JustCall based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/110588-157853/Calabrio-One-Suite-vs-JustCall" page_type: "comparison" language: "en" --- # Calabrio ONE vs JustCall Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Calabrio ONEJustCall2/4 selected [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting Price $295.00one time Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [263 reviews](#user-reviews) Positive 239 Neutral 15 Negative 9 [## JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $29.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [225 reviews](#user-reviews) Positive 179 Neutral 20 Negative 26 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### DialedIn CCaaS 4.8 (335) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,826 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Call Center Management NA Dashboard NA Call Recording 4.7 Call Logging NA Activity Tracking 5.0 70%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.3 Dashboard 4.0 Call Recording 4.5 Call Logging 4.3 Activity Tracking NA User satisfaction User satisfaction 4.5 User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.1 User reviews[225](https://www.capterra.com/p/157853/JustCall/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.1 Price starts from Price starts from $295Flat Rate, One Time - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center. Best for Small businesses to large enterprises in insurance, healthcare, real estate, financial services, education, solar and renewables, and home services. ## User reviews Pros & cons SV Spencer V. Business Service Center Agent > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317) HA Hassan A. Customer service leader > "you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280) KK Kaylee K. Digital Branch Officer > "You can have control of your own schedule, easy to request time off and I like the automated system so you..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301) LA Lisandra A. Retention Agent > "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455) GW Grace W. Claims Status Representative > "Having the weekly schedule and reports in one location with one login and one application is necessary and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) Rakshith R. Customer Service Representative > "The system crashes when there is huge work load. As there was a lot of calls and the adherence was not..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338) KG Katie G. Retention > "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890) GW Grace W. Claims Status Representative > "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) BD Brittany D. Retention Specialist > "I like that you are in control of your own schedule, and if a day off is needed, it automatically approves..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453) VD Vincent D. Customer service and retention specialist > "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) RB RAJAT B. CUSTOMER CARE EXECUTIVE > "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706) JAZ John Anthony Z. Customer Care > "What I didn't like with Calabrio is the updates, something it is having, but this is very understandable..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360) PE Patricia E. Social Services Program Supervisor > "We did have to manually enter a lot of information, which was time consuming, but that doesn't change how..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) AM Alelie M. Risk investigator > "if the internet connection is slow the app will give you an error" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962) VD Vincent D. Customer service and retention specialist > "Ease of changing my schedule around and the ability to look far in advance to see future schedules." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) JH Janelle H. Client Success Specialist > "quick rejections for PTO. When you trade schedule with coworker cant switch it back" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097) HM Hlengiwe M. Customer Sales Specialists > "There is also a system where we can apply for annual leave which is very helpful." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873) CZ Carmelo Z. Medical Interpreter > "Sometimes when trying the app on the phone it takes too long to load." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303) LD Laura D. Customer Service representative > "Helps me and my co-workers to follow our breaks & Lunches. " [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584) AZ Antoinette Z. Customer Service Rep > "Not being able to change the time to my time zone" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471) PE Patricia E. Social Services Program Supervisor > "Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem,..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) EB Emily B. Customer service representative > "Sometimes I don't get notifications about my breaks." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463) PP Pololani P. Student Services Associate > "I also like that it shows average handle time, average talk time, ready time, average after call work and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4500702) JL James L. Sales support advisor > "The formatting on the product isn't the nicest to look at aesthetically" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290) GR Gabe R. MOSC > "What i like the most about the Calabrio ONE program is the time keeping capabilities." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6259073) TT Tamsyn T. call handler > "not being able to see the availability for time off" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634) LC Lashaun C. Excursion Specialist > "Great in switching shift requests and adding preferences" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414) IK Irene K. Video Interpreter > "I am unable to cancel a request within 7 days." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429) ZM Zanele M. Tech Support > "Makes it easy to log in to it and informs of time frame while working" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275) GD Guilherme D. Sales Associate > "How sometines it takes so long to go from pending to approve or denied." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753) MM Matthew M. Customer Care > "Accurate break times posted daily and easy of making requests for time off." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652) MD Mandisa D. Advisor > "when its down, you cannot access anything on it." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552) BD Beatriz D. Expert Em Interação > "I liked the ability to change days and times quickly" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687) MA Mary A. Multimedia Customer Service Agent > "The set-up can be a bit hard to maneuver." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634) VR Verified Reviewer VRI Medical interpreter > "It has the hability to set overtime very easy and it shows the likely to be accepted." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___5100454) HC Heather C. Customer Service Rep > "It's very inconvenient and if I had my own company, I would never use Calabrio" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866) VR Verified Reviewer Salesforce Functional Consultant > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability ,..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066) DH DYLAN H. VIRTUAL BANKER > "NOT FULLY INTEGRATED" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) SM Sadia M. Debt Resolution Specialist > "Very intuitive design and functional features that make daily use simple." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172) RS Rabya S. Medical Interpreter > "Lack of privacy." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951) Nick J. Customer Service Representative > "With my call center job, this is the best scheduling system I have ever used, for sure!" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566) DH DYLAN H. VIRTUAL BANKER > "NOT EVERY OPTION WORKS" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) YCC Yen Chen C. Interpreter > "It is kind of easy to use for employee who always needs to check the schedule during work." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348) NB Nick B. Business Intelligence Analyst > "Calabrio is VERY difficult to set up and implement." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686) RF Ruth F. medical interpreter > "Its exceptional, I love it for work schedules." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309350) JL James L. Sales support advisor > "The formatting on the product isn't the nicest to look at aesthetically" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290) MHA Mohammed Hassan A. Customer Service Respresentative > "Great, no complaints, easy to use and there is a great app to use if you are not at work and want to check..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6268389) DH DYLAN H. VIRTUAL BANKER > "NOT FULLY INTEGRATED" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) [View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) JK John K. Chief Technology Officer > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RP Ross P. owner > "After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) VR Verified Reviewer Associate Director > "Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) Drew H. Partner > "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) JK John K. Chief Technology Officer > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) Drew H. Partner > "Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) JK John K. Chief Technology Officer > "Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) RD Robert D. VP > "The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) SS Sophia S. Administrative Assitant > "The software itself generally worked as expected, and the interface was easy enough to navigate." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7188392) JK John K. Chief Technology Officer > "I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) VR Verified Reviewer Associate Director > "The only positive I can point to is their integration capabilities, which my team did like." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) VR Verified Reviewer Associate Director > "I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) SP Sergio P. IT Manager > "Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) RD Robert D. VP > "There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) GH Greg H. Sales > "Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM." [See full review](https://www.capterra.com/p/157853/JustCall/#SoftwareAdvice___6732428) SS Sophia S. Administrative Assitant > "Our experience was disappointing because the biggest issue wasn't the software—it was the lack of transparency." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7188392) KC Kelly C. Operations Manager > "The support documentation is helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) VR Verified Reviewer Associate Director > "They have 0 customer service priority and due to that, I recommend any other dialer." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JK John K. Chief Technology Officer > "I was happy to find that the support technician was knowledgeable when my microphone stopped working." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) SP Sergio P. IT Manager > "One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120) ACR Ana Cecilia R. Estimator > "The call recording feature is also very helpful." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) RP Ross P. owner > "They will try to pressure you with their legal team if something doesn't go your way" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) AQ Anthony Q. Customer Support Specialist > "The reports were a step up from our initial call solution (Aircall)" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6757891) DM Danielle M. Compliance and Finance Manager > "Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) EB Erinn B. Client Service Specialist II > "It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) CC Craig C. Owner > "They gave the impression that they worked with all size of businesses, but after our experience, they don't support small..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) VR Verified Reviewer Associate Director > "I strongly recommend that anyone considering JustCall evaluate alternative dialers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) CC Craig C. Owner > "I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) ACR Ana Cecilia R. Estimator > "It's an easy-to-use app that has several communication methods in one place." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705) JC Joaquin C. Expansion Development Representative > "I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6419515) CB Carissa B. Human Resources Manager > "My company likes that you can record calls and listen to the playbacks for training purposes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6221163) VR Verified Reviewer Associate Director > "Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) JS Josh S. IT Coordinator > "With some improvements to the dashboard, it could be a great tool." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6753984) CC Craig C. Owner > "As a result, your JustCall account has been closed, and you will not have any access to our services." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341) Aman K. Researcher > "The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970) RD Robert D. VP > "The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777) HJ Hamlet J. CEO > "We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4089829) AH Angie H. Partner > "I was promised a refund because of the issues, but once I followed up, I was effectively abandoned." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) JZ Janna Z. Finance Manager > "The bulk SMS option is great when trying to reach multiple clients at the same time." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6225904) AH Angie H. Partner > "I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850) CT Clint T. Chief Digital Officer > "It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396175) JN Jay N. Installer > "I really don’t like that you have to pay for every add-on the costly is very expensive for this app!" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6819682) KC Kelly C. Operations Manager > "It's easy to use and there are alot of features." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469) DM Danielle M. Compliance and Finance Manager > "There is no option for configuration for the company's needs in an overview and reporting is only one simple report." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761) SM Sara M. Sales Rep > "We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4930321) MT Mike T. Owner > "As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio),..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411) KW Kayla W. Franchise Owner > "I love the reports, integration with HubSpot, and call recording." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394598) EB Erinn B. Client Service Specialist II > "A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701) SB Stefano B. VP Operations > "Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939679) JN Joanne N. Scheduling Manger > "When creating a new message to a client it is not as easy as other platforms to see the message history." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261881) NG Noni G. Operations Head > "Loved the auto-dialling and predictive dialling feature" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) PR Pauline R. SDR > "A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6138774) JM Jill M. Program Success Manager > "Calls and texts usually go through fine and the call quality is fine." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6208097) LB Lance B. CEO > "The time it takes to assign a call is too consuming be easier if could block assign." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220629) GG Genesis G. Marketing Specialist > "With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4635066) AG Andres G. Finance Manager > "From time to time, texts are not able to go out to certain numbers." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394764) Suzi L. Project Manager > "The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579) CL Cub L. Clinical Director > "The time it takes for their support structure to get back regarding open issues is unacceptable." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) AB Aaron B. GTM Lead > "Also, having a pre-recorded voicemail makes the experience even better." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6208094) LM Luke M. VP of Partnerships > "Price is a little high and sometimes it takes a day to get a response from support." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220584) VB Vanessa B. Coldcaller > "It's really easy to use for a new user like me." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6542446) RV Ramona V. Office manager > "When there is a concern it takes a long while to get help and they don’t get back to you with updates." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6142478) MT Mike T. Owner > "Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411) Olivier K. Director > "Call and SMS charges can creep up pretty quick" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220746) IGC Iris Gerald C. RNS Carpet Cleaning > "More confident to provide data and info to the customer and client." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6352238) JH Jennifer H. Sales Development Manager > "I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606) EF Ethan F. Presidente > "I also like the pipedrive integration." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6215100) Heather T. Medical Receptionist-Medical Assistant > "Occasionally dropped calls or poor quality." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6449929) LRR Luis Rene R. Community Partnerships > "IT's decent, we can stand the hiccups for the advantages the overall system brings. " [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6210606) NG Noni G. Operations Head > "Sometimes the dashboard numbers malfunction." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339) HV Haleigh V. Customer Service Lead > "We are able to be in contact with our customers without any worry." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396950) VR Verified Reviewer Skilled Trades Recruiter > "The dialer keeps refreshing once in a while. While at work, it's a bit annoying" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) NN Nick N. Sales Director > "Plenty of features, all combined into a single platform." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6393403) VR Verified Reviewer owner > "No mater the quality of the service they provide, they act like scammer, so just avoid them." [See full review](https://www.capterra.com/p/157853/JustCall/#GetApp___6009136) IL Ina L. Insurance Advisor > "I think the integration with our existing program has been smooth, too." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291) VR Verified Reviewer CEO > "This software is PURE trash for live transfers, especially if you want to track your stats relating to them." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4060571) Aman K. Researcher > "JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970) CL Cub L. Clinical Director > "Also the interface is not very intuitive." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) JW Jacob W. Sales Rep > "Ease of use and the ability to make and take calls anywhere." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6355835) AL Amy L. Analyst > "It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4471430) SS Sophia S. Administrative Assitant > "The software itself generally worked as expected, and the interface was easy enough to navigate." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7188392) CL Cub L. Clinical Director > "Also the interface is not very intuitive." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899) MT Mike T. Owner > "Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411) VR Verified Reviewer COO > "Hard to use via desktop, mobil app has limited functionality" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4635708) ZAS Zeanna Alexis S. Engagement > "Its user friendly interface and that it tracks everything." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394892) AL Amy L. Analyst > "It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4471430) VR Verified Reviewer Skilled Trades Recruiter > "JustCall is better in user interface, ease of use, and accessibility." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969) Drew H. Partner > "The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) JK John K. Chief Technology Officer > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175) Drew H. Partner > "Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7128666) VR Verified Reviewer Associate Director > "The only positive I can point to is their integration capabilities, which my team did like." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) RP Ross P. owner > "They will try to pressure you with their legal team if something doesn't go your way" [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237) Aman K. Researcher > "The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with..." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970) VR Verified Reviewer Associate Director > "Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team." [See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823) [View Reviews](https://www.capterra.com/p/157853/JustCall/reviews/) ## User interface [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) 4.52 (263) [JustCall](https://www.capterra.com/p/157853/JustCall/) 4.10 (225) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Calabrio ONE 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features) JustCall Top features 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/157853/JustCall/#features) ### Recognition No recognitions have been awarded to Calabrio ONE No recognitions have been awarded to JustCall ### Deployment & support Calabrio ONE Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JustCall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Calabrio ONE - By Calabrio - Located in United States - Founded in 2007 JustCall - By Saas Labs - Located in United States - Founded in 2016 ## Popular Comparisons [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $295one time Price $29/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/110588-169627/Calabrio-One-Suite-vs-RingOver) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $29/month Price $25/month 4.1 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157853/Salesforce-vs-JustCall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $295one time Price $90/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-110588/Cloud-Predictive-Dialer-vs-Calabrio-One-Suite) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-157853/LiveAgent-vs-JustCall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $295one time Price $25/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-110588/CallCenterNOW-vs-Calabrio-One-Suite) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $115/month 4.1 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-164283/JustCall-vs-Zendesk) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $295one time Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.1 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-157853/Freshdesk-vs-JustCall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $295one time Price $25/month 4.3 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/110588-175788/Calabrio-One-Suite-vs-Nextiva) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.1 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-157853/LiveChat-vs-JustCall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $295one time Price $239/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110588-136728/Calabrio-One-Suite-vs-Readymode) [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $29/month Price $69/month 4.1 Features 4.3 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-157853/Bitrix24-vs-JustCall)