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Calabrio ONE vs ZaiConversations: Which is a better fit?

Updated on August 4th, 2024
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Logging
NA
Call Tracking
5.0
Call Recording
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
--
Chat/Messaging
--
Call Logging
--
Call Tracking
NA
Call Recording
--
User satisfaction
4.5
User reviews264
Ease of use
4.6
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.9
User reviews10
Ease of use
5.0
Functionality
4.5
Value for money
5.0
Customer support
5.0
Price starts from
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

Designed for small and medium contact centers for sales, customer experience, and marketing teams, it is a cloud-based solution that helps manage callback routing and email interactions.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
110588
2 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Calabrio ONE

Top Features
31/41
  • Auto-Dialer
  • Callback Scheduling
  • Call Logging
  • Call Whispering
  • Dashboard
  • Manual Dialer
  • Monitoring
  • Predictive Dialer
  • Progressive Dialer
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

ZaiConversations

23/41
Show Call Center Software Features +

Calabrio ONE

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ZaiConversations

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Calabrio ONE
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZaiConversations
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Calabrio ONE
  • By Calabrio
  • Located in United States
  • Founded in 2007
ZaiConversations
  • By Zailab
  • Located in Ireland
  • Founded in 2013
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