Calabrio ONE vs Ringover: Which is a better fit?

The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.

Shift swaps have been confusing and difficult to use.

The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.

What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.

So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.

If the internet connection is slow the app will give you an error.

I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.

Hard to open in the app, not so specific instructions.

I can proudly say that my user experience is very successful. I keep a good opinion of this solution.

Absolutely awful, disgusted in the service in which they provided.

Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

When there is a bad wifi it's a bit complicated to hear the other party.

The system is very easy to use. The quality of the connections has been great.

Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though.

Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later.