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Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
Shift planners & HR Teams of small & medium businesses. Especially loved by Retailers like Supermarkets, Restaurant & Food business, Dental Clinics & Health centres, Leisure & clubs, Courier & more
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Shift swaps have been confusing and difficult to use.
The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.
What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.
So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.
If the internet connection is slow the app will give you an error.
I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.
Hard to open in the app, not so specific instructions.
After four months, a lot of gain in time of our leaderships and a lot of appreciated reduction of bureaucracy we really recommend this software.
There is no users manual, only a few videos which don't even cover all basic features. There are so many options that you can get lost trying to figure out how to adjust the tool.
I like how simple and easy the app is to use that it is helpful to what I need to do.
This fact disappoints me the most since you need to count the time yourself and contact the admin to make the adjustments.
The ease of use, the great support (chat or by telephone) and the possibility to make changes in the shiftplan and inform the staff simultaneously without the need to use group chats or so on.
We have had no suggestions for improvement or problems so far.
This product is user friendly and I like the feature where you can be able to delete and readd.
The only thing I'm missing is the auto-log hours. The feature is available, as one of the customer representatives from Papershift reached out to me once, but I'm not sure how to activate it.
Prioritize real-user-identified key features according to your needs to find your best fit.
Calabrio ONE
Papershift
Top FeaturesCalabrio ONE
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Papershift
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