--- title: "Compare Calabrio ONE vs Aircall 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Calabrio ONE and Aircall based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/110588-184709/Calabrio-One-Suite-vs-Aircall" page_type: "comparison" language: "en" --- # Calabrio ONE vs Aircall Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Calabrio ONEAircall2/4 selected [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting Price $295.00one time Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [263 reviews](#user-reviews) Positive 239 Neutral 15 Negative 9 [## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $40.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [466 reviews](#user-reviews) Positive 386 Neutral 42 Negative 38 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,826 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Call Center Management NA Dashboard NA Call Recording 4.7 Call Logging NA Activity Tracking 5.0 82%Fit Not enough reviews Feature ratings Call Center Management 4.2 Dashboard 5.0 Call Recording 4.4 Call Logging 4.5 Activity Tracking 4.5 User satisfaction User satisfaction 4.5 User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[466](https://www.capterra.com/p/184709/Aircall/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $295Flat Rate, One Time - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center. Best for Small to midsize businesses in healthcare, SaaS, professional services, financial services, and marketing agencies. ## User reviews Pros & cons SV Spencer V. Business Service Center Agent > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317) HA Hassan A. Customer service leader > "you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280) KK Kaylee K. Digital Branch Officer > "You can have control of your own schedule, easy to request time off and I like the automated system so you..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301) LA Lisandra A. Retention Agent > "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather then..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455) GW Grace W. Claims Status Representative > "Having the weekly schedule and reports in one location with one login and one application is necessary and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) Rakshith R. Customer Service Representative > "The system crashes when there is huge work load. As there was a lot of calls and the adherence was not..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338) KG Katie G. Retention > "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time or to..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890) GW Grace W. Claims Status Representative > "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669) BD Brittany D. Retention Specialist > "I like that you are in control of your own schedule, and if a day off is needed, it automatically approves..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453) VD Vincent D. Customer service and retention specialist > "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting times for..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) RB RAJAT B. CUSTOMER CARE EXECUTIVE > "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706) JAZ John Anthony Z. Customer Care > "What I didn't like with Calabrio is the updates, something it is having, but this is very understandable..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360) PE Patricia E. Social Services Program Supervisor > "We did have to manually enter a lot of information, which was time consuming, but that doesn't change how..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) AM Alelie M. Risk investigator > "if the internet connection is slow the app will give you an error" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962) VD Vincent D. Customer service and retention specialist > "Ease of changing my schedule around and the ability to look far in advance to see future schedules." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778) JH Janelle H. Client Success Specialist > "quick rejections for PTO. When you trade schedule with coworker cant switch it back" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097) HM Hlengiwe M. Customer Sales Specialists > "There is also a system where we can apply for annual leave which is very helpful." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873) CZ Carmelo Z. Medical Interpreter > "Sometimes when trying the app on the phone it takes too long to load." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303) LD Laura D. Customer Service representative > "Helps me and my co-workers to follow our breaks & Lunches. " [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584) AZ Antoinette Z. Customer Service Rep > "Not being able to change the time to my time zone" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471) PE Patricia E. Social Services Program Supervisor > "Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem,..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6201614) EB Emily B. Customer service representative > "Sometimes I don't get notifications about my breaks." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463) PP Pololani P. Student Services Associate > "I also like that it shows average handle time, average talk time, ready time, average after call work and..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4500702) JL James L. Sales support advisor > "The formatting on the product isn't the nicest to look at aesthetically" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290) GR Gabe R. MOSC > "What i like the most about the Calabrio ONE program is the time keeping capabilities." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6259073) TT Tamsyn T. call handler > "not being able to see the availability for time off" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634) LC Lashaun C. Excursion Specialist > "Great in switching shift requests and adding preferences" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414) IK Irene K. Video Interpreter > "I am unable to cancel a request within 7 days." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429) ZM Zanele M. Tech Support > "Makes it easy to log in to it and informs of time frame while working" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275) GD Guilherme D. Sales Associate > "How sometines it takes so long to go from pending to approve or denied." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753) MM Matthew M. Customer Care > "Accurate break times posted daily and easy of making requests for time off." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652) MD Mandisa D. Advisor > "when its down, you cannot access anything on it." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552) BD Beatriz D. Expert Em Interação > "I liked the ability to change days and times quickly" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687) MA Mary A. Multimedia Customer Service Agent > "The set-up can be a bit hard to maneuver." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634) VR Verified Reviewer VRI Medical interpreter > "It has the hability to set overtime very easy and it shows the likely to be accepted." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___5100454) HC Heather C. Customer Service Rep > "It's very inconvenient and if I had my own company, I would never use Calabrio" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866) VR Verified Reviewer Salesforce Functional Consultant > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability ,..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066) DH DYLAN H. VIRTUAL BANKER > "NOT FULLY INTEGRATED" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) SM Sadia M. Debt Resolution Specialist > "Very intuitive design and functional features that make daily use simple." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172) RS Rabya S. Medical Interpreter > "Lack of privacy." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951) Nick J. Customer Service Representative > "With my call center job, this is the best scheduling system I have ever used, for sure!" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566) DH DYLAN H. VIRTUAL BANKER > "NOT EVERY OPTION WORKS" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) YCC Yen Chen C. Interpreter > "It is kind of easy to use for employee who always needs to check the schedule during work." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348) NB Nick B. Business Intelligence Analyst > "Calabrio is VERY difficult to set up and implement." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686) RF Ruth F. medical interpreter > "Its exceptional, I love it for work schedules." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309350) JL James L. Sales support advisor > "The formatting on the product isn't the nicest to look at aesthetically" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290) MHA Mohammed Hassan A. Customer Service Respresentative > "Great, no complaints, easy to use and there is a great app to use if you are not at work and want to check..." [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6268389) DH DYLAN H. VIRTUAL BANKER > "NOT FULLY INTEGRATED" [See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358) [View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) LS Louis S. CTO > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7155169) Peter W. CEO > "We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Peter W. CEO > "Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) BM Beatriz M. Customer Support Specialist > "It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) VR Verified Reviewer Customer Experience Supervisor > "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Aleah H. OSS > "I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) SS Sophie S. Operations Manager > "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) TP Travis P. IT Manager > "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) JM Joseph M. Customer Concierge > "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) Hillel G. Director of Implementation > "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826) CB Christoph B. COO > "Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) VR Verified Reviewer Customer Experience Supervisor > "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Eric N. BDR > "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) SS Sophie S. Operations Manager > "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) Simon F. Arborist > "Sometimes call quality is poor if my connection is not perfect." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936) BM Beatriz M. Customer Support Specialist > "You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) BM Brian M. Founder > "Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) FQ Facundo Q. Chief Executive Officer > "Churning costs an absurd amount of money." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) Eric N. BDR > "I could power through 100 calls a lot faster than when I used my CRM native calling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) HW Hagard W. Director > "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AQ Anthony Q. Customer Support Specialist > "I was constantly having issues with using Aircall." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) JM Joseph M. Customer Concierge > "Easy to make outbound and inbound and outbound calls due to the user-friendly interface." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) HW Hagard W. Director > "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) AN Andrew N. Manager > "Not to mention the steep price tag." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227) MD Melanie D. Regional Director > "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) SS Sophie S. Operations Manager > "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) Aman K. Researcher > "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) AM Aleksandra M. Customer Success Manager > "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466) SP Simon P. Owner Director > "Horrible Communication for a premium price" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) AP Alex P. Course Advisor > "Particularly useful when using click to dial and VOIP dialling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724) JAZ John Anthony Z. Customer Care > "What I didn't like about the Aircall was their login system." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) TM Tarique M. Hiring Associate > "I deal with different Clients, and the tool has no option to sort the text as it does on calls" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) VR Verified Reviewer Owner > "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866) AG Alex G. CEO > "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840) JM Joseph M. Customer Concierge > "All features needed are readily available." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) HW Hagard W. Director > "we emailed them several times on this issue, but they chose not to reply us." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) VR Verified Reviewer Care Advocate (Inside Sales) > "It integrates with our existing tech stack and helps sync info between Front and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) VR Verified Reviewer Care Advocate (Inside Sales) > "Wildly inconsistent connectivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) RM Remco M. RevOps Specialist > "Ease of integrating with systems such as HubSpot and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537) JS Jessica S. Customer Experience Manager > "From a reporting perspective it lags." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954) LH Lucien H. VP of GTM > "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066) FB FRANCOIS B. Digital project > "Some software bugs" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933) SE Sean E. Client Services Manager > "Integrates well with other software." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369) QU Quentin U. AE > "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) Ram V. Senior Account Executive > "Prospects have complained that they see a local number from a different country when we make calls to them." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3915074) LnW Laurène W. Head of Customer Success > "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966) TM Tarique M. Hiring Associate > "The message section is not at all helpful in sorting the text." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) TB Thoma B. Manager > "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647) VR Verified Reviewer Software Engineer > "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369) CC Caitlin C. Marketing > "Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) LAC Luis Adel C. Project Manager > "They tried to force us to pay a forced year of the product, even though we never signed for this." [See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101) Heather T. online store owner > "so if you're a remote employee its perfect It .Includes" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792) KC Kassandra C. Administrative Officer > "There are still glitches with the mobile app." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707) Aman K. Researcher > "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) VP Victoria P. Business partner > "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337) Sergi M. Techinal Program Manager > "Is a bit expensive if you compare to a normal phone network" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849) SL Shannon L. Customer Operations Manager > "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785) DB Daniel B. CEO > "If you want to switch to a different provider, they will make you go through hell." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699) Aman K. Researcher > "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) Vince D. Owner > "Everything, especially their billing and customer service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922) SP Simon P. Owner Director > "Good phone system and set up is easy but thats where it stops" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake as..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) Aman K. Researcher > "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) CC Caitlin C. Marketing > "There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) OP Oliver P. Teamlead > "better Accessibility (first level support)" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3204010) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) MMnM Mario Martín M. Banking - Treasury & Capital Market. Team Leader > "Easy to navigate thanks to everything being clearly labeled." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3447300) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) ES Eden S. Head of Administration > "Great visibility throughout the application, so easy to navigate." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3203582) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake as..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) CG Caio G. Customer Support Specialist > "I'm not too fond of the Zendesk integration." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2827097) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) VR Verified Reviewer Customer Service Representative > "Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2903668) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) [View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## User interface [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) 4.52 (263) 4.21 (466) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Calabrio ONE 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features) Aircall Top features 34/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/184709/Aircall/#features) ### Recognition No recognitions have been awarded to Calabrio ONE Aircall is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Calabrio ONE Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Aircall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Calabrio ONE - By Calabrio - Located in United States - Founded in 2007 Aircall - By Aircall - Located in United States - Founded in 2014 ## Popular Comparisons [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $295one time Price $29/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/110588-169627/Calabrio-One-Suite-vs-RingOver) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $40/month Price $29/month 4.1 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-184709/RingOver-vs-Aircall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $295one time Price $90/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-110588/Cloud-Predictive-Dialer-vs-Calabrio-One-Suite) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $40/month Price $90/month 4.1 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-184709/Cloud-Predictive-Dialer-vs-Aircall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $295one time Price $25/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-110588/CallCenterNOW-vs-Calabrio-One-Suite) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $40/month Price $25/month 4.1 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-184709/CallCenterNOW-vs-Aircall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $295one time Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $40/month Price $15/month 4.1 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-184709/LiveAgent-vs-Aircall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $295one time Price $25/month 4.3 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/110588-175788/Calabrio-One-Suite-vs-Nextiva) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $40/month Price $239/month 4.1 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136728-184709/Readymode-vs-Aircall) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $295one time Price $239/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110588-136728/Calabrio-One-Suite-vs-Readymode) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.21 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $40/month Price $25/month 4.1 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-184709/Nextiva-vs-Aircall)