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Staffing agencies, Temp staffing agencies/Consultancies, Temporary staffing agencies, Employee Scheduling, Workforce Management, Temp Staffing Software
Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
The scheduling features are fantastic and intuitive. The calendar view is a great way to organize your temp workers.
This is very inconvenient because Staffing Agencies provide different pay rates for different assignments based on the distance, workload, and in some cases, holidays/premium hours worked.
Easy integration with our data base and the ability to customize the functionality to work with our processes. Customer support has been great throughout the integration and trials.
It stops working sometimes when creating time sheets. It is also difficult to locate where to approve time sheets.
Great team, great service and great suite of services and internal integrations.
Schedule still difficult and rate job assign not match with business. Need more flexible to edit, to change staff and pay rate.
Customer service is amazing, and ease of getting timesheets approved.
Some of the navigation is hard to get your head around.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Shift swaps have been confusing and difficult to use.
The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.
What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.
So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.
If the internet connection is slow the app will give you an error.
I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.
Hard to open in the app, not so specific instructions.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Workerly
Calabrio ONE
Zoho Workerly
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Calabrio ONE
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