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Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
Organisations worldwide trust SHEQSY to protect their lone workers, including social service providers, healthcare and hospital services, state and municipal governments, and utility companies.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Shift swaps have been confusing and difficult to use.
The implementation and roll out of Calabrio was very successful. We had to train roughly 3,000 employees on the use of Calabrio and that was done with ease, thanks to the Calabrio's intuitiveness.
What is a little frustrating for our business users is the reporting package for querying data out longer than 6 months.
So far product management seems in touch with the areas of opportunity. Dashboard functionality is a great option for agents and managers to set up widgets that are important to them.
If the internet connection is slow the app will give you an error.
I love the efficiency and the help we get from Calabrio. I love being able to monitor my agents and the knowledge i have gained form the system, but there is always room for improvements.
Hard to open in the app, not so specific instructions.
The lone worker app has made it possible to reliably and consistently fulfill our Employer responsibility to worker safety during outreach home visits.
Makes phones go flat, nurses complaining you need to swipe to get to the panic alert (maybe not practical if faced with a threat).
SENSITIVE CONTENT] has been incredibly helpful in ensuring all users are able to be confident utilising this software and always willing to assist and improve the product.
If the Panic Button is installed as a widget, it can accidently be pressed, causing the escalation of support needed.
We are very satisfied customers - they are a great organisation to do business with and it is a quality product which meet our organisaitons needs.
Our previous approach relied on staff having to actively monitor each other whereas the app has removed the human error component.
The benefits of being able to discuss with the developer what our company requires as additional applications within the system is fantastic and a credit to the SHEQSY team.
I am often by myself completing home visits with vulnerable families in really tough neighborhoods.
Prioritize real-user-identified key features according to your needs to find your best fit.
Calabrio ONE
Top FeaturesSHEQSY
Calabrio ONE
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SHEQSY
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