# Compare Calabrio ONE vs RingCX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Calabrio ONE and RingCX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/110588-242186/Calabrio-One-Suite-vs-RingCentral-Contact-Center

---

# Calabrio ONE vs RingCX Features and Cost Comparison

Last updated April 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Calabrio ONERingCX2/4 selected

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting Price

$295.00one time

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

239

Neutral

15

Negative

9

[## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Starting Price

$65.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [255 reviews](#user-reviews)

Positive

207

Neutral

30

Negative

18

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,828 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Call Center Management

NA

Dashboard

NA

Call Logging

NA

Call Recording

4.7

Call Tracking

5.0

79%Fit

High performer

Feature ratings

Call Center Management

4.3

Dashboard

4.0

Call Logging

4.5

Call Recording

4.2

Call Tracking

4.6

User satisfaction

User satisfaction

4.5

User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.2

User reviews[255](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$295Flat Rate, One Time

-   Free version
-   Free trial

Price starts from

$65Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

Best for

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

## User reviews

Pros & cons

KK

Kaylee K.

Digital Branch Officer

> "You can have control of your own schedule, easy to request time off and I like the automated system..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301)

HA

Hassan A.

Customer service leader

> "you could encounter limitations if you have very specific scheduling or reporting needs, or face..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280)

GW

Grace W.

Claims Status Representative

> "Having the weekly schedule and reports in one location with one login and one application is..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

LA

Lisandra A.

Retention Agent

> "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455)

KG

Katie G.

Retention

> "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890)

Rakshith R.

Customer Service Representative

> "The system crashes when there is huge work load. As there was a lot of calls and the adherence was..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338)

BD

Brittany D.

Retention Specialist

> "I like that you are in control of your own schedule, and if a day off is needed, it automatically..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453)

GW

Grace W.

Claims Status Representative

> "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

RB

RAJAT B.

CUSTOMER CARE EXECUTIVE

> "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706)

VD

Vincent D.

Customer service and retention specialist

> "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

VD

Vincent D.

Customer service and retention specialist

> "Ease of changing my schedule around and the ability to look far in advance to see future schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

JH

Janelle H.

Client Success Specialist

> "quick rejections for PTO. When you trade schedule with coworker cant switch it back"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097)

HM

Hlengiwe M.

Customer Sales Specialists

> "There is also a system where we can apply for annual leave which is very helpful."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873)

CZ

Carmelo Z.

Medical Interpreter

> "Sometimes when trying the app on the phone it takes too long to load."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303)

LD

Laura D.

Customer Service representative

> "Helps me and my co-workers to follow our breaks & Lunches. "

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584)

AZ

Antoinette Z.

Customer Service Rep

> "Not being able to change the time to my time zone"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471)

SV

Spencer V.

Business Service Center Agent

> "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317)

EB

Emily B.

Customer service representative

> "Sometimes I don't get notifications about my breaks."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463)

LC

Lashaun C.

Excursion Specialist

> "Great in switching shift requests and adding preferences"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414)

IK

Irene K.

Video Interpreter

> "I am unable to cancel a request within 7 days."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429)

ZM

Zanele M.

Tech Support

> "Makes it easy to log in to it and informs of time frame while working"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275)

GD

Guilherme D.

Sales Associate

> "How sometines it takes so long to go from pending to approve or denied."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753)

MM

Matthew M.

Customer Care

> "Accurate break times posted daily and easy of making requests for time off."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652)

MD

Mandisa D.

Advisor

> "when its down, you cannot access anything on it."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552)

BD

Beatriz D.

Expert Em Interação

> "I liked the ability to change days and times quickly"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687)

MA

Mary A.

Multimedia Customer Service Agent

> "The set-up can be a bit hard to maneuver."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634)

VR

Verified Reviewer

Salesforce Functional Consultant

> "I like how simple and User-friendly the interface is, with flexibility in customization and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066)

HC

Heather C.

Customer Service Rep

> "It's very inconvenient and if I had my own company, I would never use Calabrio"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866)

SM

Sadia M.

Debt Resolution Specialist

> "Very intuitive design and functional features that make daily use simple."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT FULLY INTEGRATED"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

Nick J.

Customer Service Representative

> "With my call center job, this is the best scheduling system I have ever used, for sure!"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like with Calabrio is the updates, something it is having, but this is very..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360)

YCC

Yen Chen C.

Interpreter

> "It is kind of easy to use for employee who always needs to check the schedule during work."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348)

RS

Rabya S.

Medical Interpreter

> "Lack of privacy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951)

RF

Ruth F.

medical interpreter

> "Its exceptional, I love it for work schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309350)

AM

Alelie M.

Risk investigator

> "if the internet connection is slow the app will give you an error"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962)

RB

Ron B.

Customer Care Advisor

> "Trading schedules and requesting time off is quick and easy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT EVERY OPTION WORKS"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

OT

Olga T.

Interpreter Video World Language

> "I like the layout and functionality of the Calabrio."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310549)

JL

James L.

Sales support advisor

> "The formatting on the product isn't the nicest to look at aesthetically"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290)

HM

Hamid M.

Business Travel consultant

> "The platform's simplicity and adaptability"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310081)

TT

Tamsyn T.

call handler

> "not being able to see the availability for time off"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634)

RB

Ron B.

Customer Care Advisor

> "Overall, Calabrio is the best in scheduling technology."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

MK

Marium K.

Customer Service and Operations Trainer

> "It can hard to read and understand how to use and find everything if you do not train your..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2336251)

AM

Aida M.

Interpreter

> "This tool has all our call centers need."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310178)

MA

Mohammed A.

System Administrator

> "sometimes, it stuck doesn't record audio, that time we need to restart the server."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2195389)

SB

Shakeel B.

Customer service advisor

> "The ease of use especially booking holidays and swapping shifts"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309527)

NB

Nick B.

Business Intelligence Analyst

> "Calabrio is VERY difficult to set up and implement."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686)

[View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

CN

Cici N.

Attorney

> "I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

VR

Verified Reviewer

Dispatcher

> "One notable limitation is the call recording storage; on most plans, both on-demand and automatic call..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

YG

Yoel G.

Sales Manager

> "What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

SL

Shagontha L.

Customer service

> "The time it takes to update the app and the callback system is kind of laggy. But not too bad."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7146055)

RW

Robert W.

Operations Manager

> "It uses wifi which enables us to have access anywhere in the world without being hampered by cell..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

KM

Kyle M.

Customs Account Analyst

> "It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6834798)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

Daria J.

Marketing Associate

> "For some reason there is an active team chat that gives me notification every time someone posts..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

LS

Liz S.

Business Development

> "Love how easy it was to keep track of SMS and emails, voicemails."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7049744)

Ian F.

Marketing Equipment Manager

> "It is almost impossible to tell who is callling you from a transferred call."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7131050)

SB

Srushti B.

Administrative assistant

> "I like the popup feature from the extension that appears whenever I hover my cursor over any contact..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

Daria J.

Marketing Associate

> "It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

AR

Ashley R.

Legal Assistant

> "I have been able to leave my desk and answer a client call directly from my cell phone allowing me to..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6633095)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "There are some bugs that occur frequently where read texts appear unread and faxes come in later than..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "It provides me all the necesarry things I need with customer engaging activity."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

BE

Brittany E.

negotiator

> "I do not like that there is so much downtime with RingCX at least once a week the service goes down and..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

PJ

Paul J.

Office Administration

> "It's convenient having the forwarding and queue services on multiple devices."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

RK

Ryan K.

Owner

> "They keep "escalating" the issue to the next person who is equally underqualified and we are still..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

TH

Taralyn H.

RCM Manager

> "Ring provides unbeatable clarity in every phone call."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

RW

Robert W.

Operations Manager

> "The app can be buggy at times which can affect calling"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

JG

Jamie G.

Radiology Supervisor

> "I don't use RingCX as much as the rest of my company because I am not on the phones consistently like..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

CS

Connor S.

Brokerage Operations Associate

> "We had some difficulties with their customer support team as our account managers on file took very long..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

RW

ROBERTA W.

Referral Coordinator

> "I like that I can use my phone to call in when I cant or dont have speakers and a camera"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6760448)

SF

Simon F.

Arborist

> "The call routing; voicemail and messages weren’t adjustable enough to our needs."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6655367)

VR

Verified Reviewer

BDM

> "I will continue to use RingCX due to its functionality and ease of use. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

VR

Verified Reviewer

BDM

> "Very inconvenient if I am in th middle of a task"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

Cayla F.

Paralegal

> "The techs did everything they could to make sure that we had an easy transition."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7117300)

CN

Cici N.

Attorney

> "So at times you receive texts but cannot respond to them."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

VR

Verified Reviewer

Dispatcher

> "This feature facilitates effortless communication with team members and clients alike."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

RS

Rachel S.

Receptionist

> "It has some glitches especially when you have multiple calls coming in."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6735140)

PJ

Paul J.

Office Administration

> "It's been great overall with helping to direct calls throughout the company."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

PD

Paul D.

Education consultant

> "initial loading takes a little while and sometimes flashes as though missed activity but not the case."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

KH

Karen H.

Attorney

> "Decent value for the money and relatively reliable and clear system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7079112)

Daria J.

Marketing Associate

> "Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

YG

Yoel G.

Sales Manager

> "The platform provided a unified, easy-to-use solution for managing customer interactions across multiple..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

JC

Jennifer C.

Controller

> "It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

BE

Brittany E.

negotiator

> "This helps with everyday communication."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

TH

Taralyn H.

RCM Manager

> "I haven’t been able to locate my sent faxes."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

TL

Tung L.

Accounting and HR Assistant

> "It is positively and adequately complete its purpose for meeting and communication using technology."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6421899)

JC

Jennifer C.

Controller

> "If I could give negative stars for customer service, it wouldn't be enough."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

CW

Casey W.

Office Manager

> "Ring Central has made it easy for us to work with employees that work remote as well."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6489608)

RK

Ryan K.

Owner

> "They will not let me speak to a supervisor, and no one understands the complexity of the issue we're..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

SC

Sam C.

Dispatcher

> "There is a lot of phone support and easy to access portal."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

TW

Todd W.

Escrow Manager

> "Setup could be difficult, had trouble with some dropped calls"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6744467)

CN

Carli N.

Scheduler

> "Phone quality was always good."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7066530)

RK

Ryan K.

Owner

> "Great communication when your talking to sales, but once you sign up, you get the worst treatment ever."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

VR

Verified Reviewer

BDM

> "The app and the site are very easy to navigate. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

Daria J.

Marketing Associate

> "There are some bugs that really need to be fixed."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

SL

Shagontha L.

Customer service

> "Nice interface."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7146055)

EH

Evan H.

Sales associate

> "My phone rings constantly when I’m off. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

Sera A.

Realtor

> "Good custumer support and no issues."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7095130)

SB

Srushti B.

Administrative assistant

> "Setup was bit complicated and needed IT help."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "It is user friendly and allows us all of the features that we need to run smoothly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

SC

Sam C.

Dispatcher

> "There is not much else to dislike about this service."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

CS

Connor S.

Brokerage Operations Associate

> "It's easy to use their admin portal and customize it to your preference."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

EL

Evelyn L.

Operations Manager

> "Their support center was terrible, and their price was high."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

KDD

Kent Dominic D.

Sales and Marketing

> "I like that it can be integrated into HubSpot."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6672358)

Daria J.

Marketing Associate

> "that was online and non responsive."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

MT

Michelle T.

Operations Manager

> "Overall, every experience that I have had with RingCentral Contact Center has been a positive one and..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6639003)

JM

Jasmine M.

Analyst

> "I don’t think it was super easy to use for a beginner"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6536870)

DG

Dawn G.

Child Care Registrar

> "I love having this app rather than a land line."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6629379)

JC

Jennifer C.

Controller

> "You can't just cancel online."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

AH

Adam H.

Service Manager

> "We find that these features have allowed us to make more money each month through the ease of..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

RP

RYAN P.

Senior Account Executive

> "Can not transfer calls or join 3rd part y to calls."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6248220)

AA

Angelica A.

Team Lead

> "Despite being expensive Ring Central offers value for your money."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

JS

Jessica S.

Customer Experience Manager

> "Call listening was not up to standard and we had to take on another company to be able to assist with..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___5085431)

JG

Jamie G.

Radiology Supervisor

> "I liked that screen layout was pleasing to the eye."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

OF

Osman F.

Marketing Support Manager

> "Sometimes it is difficult to integrate with different softwares"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6179842)

PD

Paul D.

Education consultant

> "Quality is clear, easy to navigate and intuitive GUI."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

AA

Ash A.

Director

> "horrible experience terrible service just bad"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6709147)

MS

Michelle S.

General Manager

> "During the chats, they are professional and friendly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6612314)

RV

Ryan V.

Marketing Assistant

> "The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

EL

Evelyn L.

Operations Manager

> "In terms of the application and features, they were good. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

CL

Carter L.

Cost reduction consultant

> "Pricing gets out of control the higher your package gets"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6299051)

AA

Angelica A.

Team Lead

> "Love the transcript voice messages!"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

RV

Ryan V.

Marketing Assistant

> "At our office we had the power go out for 5 hours and that meant that we didn't have an effective system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

EH

Evan H.

Sales associate

> "Love the ease of use calls come into the entire team."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

CG

Crishna G.

Clinical Liaison

> "My only prob with web-based is it takes a while to update the call history."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3851471)

AH

Adam H.

Service Manager

> "RingCentral has allowed us to speed up call routing and decisions making among our operators that is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

AH

Adam H.

Service Manager

> "We've not found anything about RingCentral that is difficult to use or problematic with integrating into..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

[View Reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

## User interface

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

4.52 (263)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

4.24 (255)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Calabrio ONE

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features)

RingCX

Top features

42/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#features)

### Recognition

No recognitions have been awarded to Calabrio ONE

RingCX is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Calabrio ONE

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RingCX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Calabrio ONE

-   By Calabrio
-   Located in United States
-   Founded in 2007

RingCX

-   By RingCentral
-   Located in United States
-   Founded in 1999

## Popular Comparisons

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vs

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4.6

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vs

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[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

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$295one time

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4.3

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4.6

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[View full comparison](https://www.capterra.com/compare/76768-110588/Cloud-Predictive-Dialer-vs-Calabrio-One-Suite)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

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$65/month

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4.3

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[View full comparison](https://www.capterra.com/compare/76768-242186/Cloud-Predictive-Dialer-vs-RingCentral-Contact-Center)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

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$295one time

Price

$25/month

4.3

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-110588/CallCenterNOW-vs-Calabrio-One-Suite)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

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$65/month

Price

$25/month

4.3

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-242186/CallCenterNOW-vs-RingCentral-Contact-Center)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

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$295one time

Price

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4.3

Features

4.6

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.24 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

vs

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$65/month

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4.3

Features

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4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-242186/LiveAgent-vs-RingCentral-Contact-Center)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

vs

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$295one time

Price

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4.3

Features

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4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/110588-175788/Calabrio-One-Suite-vs-Nextiva)

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vs

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$295one time

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$199/month

4.3

Features

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4.6

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vs

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