ServiceM8 vs Synchroteam: Which is a better fit?

This has become a great asset which is promoted through my Company's profile and commitment to my existing and future clients.

Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.

Overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones.

Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar.

Started using the software in June this year, and have found it very useful, great being able to sync with accounting software and overall a pleasure to use.

I have reached out to understand the features and struggle to communicate with customer service , I just want to pick up the phone and speak to a human, Servicem8 stop hiding behind email.

Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.

Was told to login that way and cancel. However before I was able to login today I was billed for another month of service.

Stephen S

Maintenance/Manufacturing Coordinator

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.

Daniel D

Managing Director

Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall.

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.

William W

The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data.

For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.

For now e only have problems with teams, users and job that can be see by managers.

The support staff is awesome and provides great support as needed. The software is pretty straight forward.

There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.