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It is designed for small and midsize field service contractors in the HVAC, plumbing, electrical, appliance repair, appliance repair, home automation, A/V, locksmith, IT, and other service industries.
ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
Great real time messaging and being able to check photo's to help with tech supporting on road staff. The ability to bill then and there and have your whole pricelist at the touch of your fingertips.
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones.
Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar.
The help from the help center has been very good too. Jeff has helped me walk through many areas of the set up which has greatly improved my understanding of how the app works.
I have reached out to understand the features and struggle to communicate with customer service , I just want to pick up the phone and speak to a human, Servicem8 stop hiding behind email.
The GPS tracking, mapping of jobs and staff, advance SMS messaging advising customers of your arrival time all draw nothing more the wow and more wow. I like to save the best for last.
Was told to login that way and cancel. However before I was able to login today I was billed for another month of service.
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Service Fusion
Top FeaturesServiceM8
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