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ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.
BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.
This has become a great asset which is promoted through my Company's profile and commitment to my existing and future clients.
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones.
Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar.
Started using the software in June this year, and have found it very useful, great being able to sync with accounting software and overall a pleasure to use.
I have reached out to understand the features and struggle to communicate with customer service , I just want to pick up the phone and speak to a human, Servicem8 stop hiding behind email.
Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.
Was told to login that way and cancel. However before I was able to login today I was billed for another month of service.
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move.
Purpose built Risk Assessment and Method statement function missing.
Fantastic, they are always helpful if any issues are raised and get them resolved quickly. The software is slick and easy to use and is a huge help in our daily tasks.
Tracker lagging and the use of admin not being tailored to specifics.
The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.
It has been a smooth changeover from our other system and has been made easier by the customer service Road Crew who are on hand all day. They are so helpful, empathetic, knowledgeable and polite.
The lack of integration from Big Change to implement in to our business and transition from the old software we were using.
Tanya H.: Hi, I'm Tanya. I'm an operations manager. And I would give BigChange a five out of five. For more information, click the link below. We were using a Fleet Metriks before, and it didn't work for us because it didn't flow easily together. So if I wanted to look at a job, I had to go to one screen. If I wanted to find an invoice, I had to go to another screen. And that just didn't work. It was very time-consuming. We chose BigChange because everything flows nicely together. So from raising a quote to then the quote being accepted, the customer being able to see everything under the portal and the back end of the software to raising the job from the quote to adding the purchase orders from that same job and everything is just all in one neat little parcel in one place. Initially, it was a bit of a challenge if you're not too technical, but the more we use it, the better it's getting. And the more I'm finding additional functionality, I'm getting really excited, and I can't wait to carry on learning. I would recommend anybody get BigChange, especially if administration is your job. Data entry and that is so much easier on BigChange. It flows nicely. It's logical. It's easy to find. Yeah, definitely get BigChange. It'll save you loads of time.
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