---
title: "Compare ServiceM8 vs Connecteam 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare ServiceM8 and Connecteam based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/110711-153140/ServiceM8-vs-Connecteam"
page_type: "comparison"
language: "en"
publication_date: "2026-11-11"
---

# ServiceM8 vs Connecteam Features and Cost Comparison

Last updated November 11th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceM8Connecteam2/4 selected

[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/)

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/)

[## ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

GS

HA

MI

Based on [311 reviews](#user-reviews)

Positive

291

Neutral

7

Negative

13

[## Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [5,322 reviews](#user-reviews)

Positive

5,092

Neutral

191

Negative

39

## Summary

* * *

Key features rated by users

Features selected based on 10,269 reviews from maintenance management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Not enough reviews

Feature ratings

Preventive Maintenance

2.0

Work Order Management

4.0

Mobile Access

3.5

Compliance Management

NA

Service History

4.0

87%Fit

Not enough reviews

Feature ratings

Preventive Maintenance

\--

Work Order Management

4.6

Mobile Access

4.7

Compliance Management

4.5

Service History

4.5

User satisfaction

User satisfaction

4.5

User reviews[311](https://www.capterra.com/p/110711/ServiceM8/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.6

Customer support

4.5

User satisfaction

4.6

User reviews[5,322](https://www.capterra.com/p/153140/Connecteam/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.

Best for

Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management.

## User reviews

Pros & cons

GS

GWEN S.

FOUNDER AND CEO

> "I like the fact that the peogram has a calendar and your able to add customers details whwn booking services"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7061623)

DN

David N.

Director

> "Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7022278)

HA

Heather A.

Business owner and operator

> "Other important features like the customer portal and custom forms was essential."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569)

BB

Ben B.

Electrical Contractor

> "I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442)

MI

Marcus I.

Engineer

> "Customers love the notifications when an engineer is enroute."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6159424)

GS

GWEN S.

FOUNDER AND CEO

> "I disnt like the fact that i wasnt able to have users or employee update their availability. "

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7061623)

GF

Guida F.

Operations Manager

> "Has some great features like client reminder emails/sms"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___6151268)

HA

Heather A.

Business owner and operator

> "Add-ons within the program that I needed for my business or soon canceled and no other alternative available."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569)

GF

Guida F.

Operations Manager

> "Mobile app is great for field techs"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___6151268)

HA

Heather A.

Business owner and operator

> "Some features available were not guaranteed and have since been discontinued and no insight to replace them."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569)

MI

Marcus I.

Engineer

> "It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6159424)

SM

Simon M.

Director

> "Service M8 were not helpful when requesting a refund on a large fee."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6866444)

RC

Ryan C.

Owner

> "It handles everything a field service company needs, with the exception of inventory, and it USED to do all this..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

BB

Ben B.

Electrical Contractor

> "I would have canceled this entire move but I already spent a ton of money to the service partner and committed to..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442)

RC

Ryan C.

Owner

> "Every September, with great fanfare, the latest update is made available to users."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

BB

Ben B.

Electrical Contractor

> "Chat support doesn't care for their customers at all."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442)

CG

Chris G.

MD

> "Great features to begin with, reporting features very limited."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___2652085)

SM

Simon M.

Director

> "I have requested a refund multiple times and rejected."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6866444)

GW

Geraint W.

Proprietor

> "Really intuitive and with huge potential"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___2581729)

BB

Ben B.

Electrical Contractor

> "No way to talk with management."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442)

GW

Geraint W.

Proprietor

> "Really intuitive and with huge potential"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___2581729)

MK

Matthew K.

Director

> "No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#GetApp___4719860)

GS

GWEN S.

FOUNDER AND CEO

> "I like the fact that the peogram has a calendar and your able to add customers details whwn booking services"

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7061623)

RC

Ryan C.

Owner

> "Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

RC

Ryan C.

Owner

> "It handles everything a field service company needs, with the exception of inventory, and it USED to do all this..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

RC

Ryan C.

Owner

> "Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or..."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

RC

Ryan C.

Owner

> "Every September, with great fanfare, the latest update is made available to users."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

RC

Ryan C.

Owner

> "We've had the same tickets in now for 5 months, with nothing beyond canned responses received."

[See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524)

[View Reviews](https://www.capterra.com/p/110711/ServiceM8/reviews/)

Bob F.

CEO

> "The platform brings communication, scheduling, task management, time tracking, and employee information together in one place, which reduces the need to switch between multiple systems."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7215650)

BF

Bethany F.

Executive Director

> "There is no way to update the shift time if you forget to log in on time. If an employee starts their shift, and notices 10 mins in their forgot to start, they have to remender to update the time..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7156496)

AM

Amy M.

Owner

> "One of the features we use most frequently is photo sharing, which allows team members to document installations, production progress, and completed projects in real time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7164146)

BG

Britany G.

Human Resource Manager

> "Time off - Not being able to see who else is off in the same view of a leave request and inability to block a date when too many staff request off for the same date."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7180977)

KO

Krysti O.

Program Director

> "The mobile app makes it convenient for employees to stay informed and connected, and it helps streamline daily operations while reducing the need for multiple systems."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7166399)

TS

Tannya S.

Vice President

> "Additionally, the "break" option is frustratingly difficult for my employees to utilize a simple 15 minute break; therefore, they have to completely log off before taking a break."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7161092)

AB

Allison B.

Executive Director

> "Connect team provides a quick way for me to post, approve, and edit shift schedules, giving my employees enough time and flexibility to confirm shifts or communicate scheduling needs."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7173154)

JS

Justin S.

Operations Manager

> "There’s a lack of clear hierarchy and logical grouping between modules (time tracking, HR, documents, tasks, etc.), and the back-and-forth between admin view and employee view is not seamless."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

KV

Keely V.

Creative Operations

> "I like Connecteam for the real-time ability for staff to clock their work hours, the way they can edit those hours, and the flexibility of the platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7165847)

BG

Britany G.

Human Resource Manager

> "Schedule view: the hours do not update in the schedule view if staff work over their scheduled time making it difficult to detect overtime."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7180977)

KO

Krysti O.

Program Director

> "It provides an easy way to communicate with staff, manage schedules, share documents, assign tasks, and track completion all in one place."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7166399)

BW

Bree W.

Operations Manager

> "When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895)

AM

Amy M.

Owner

> "I can leave it open on both my phone and computer throughout the day, which allows me to stay connected whether I am in the office, on a job site, or traveling between client meetings."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7164146)

AS

Anthony S.

CIO

> "However, those positives have been overshadowed by missing functionality, costly module-based pricing, and integration limitations that directly impacted our payroll process."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7160900)

ER

Ethan R.

office staff

> "The platform offers useful tools for communication, scheduling, and task management, making it easier to stay organized and keep teams connected."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7175084)

LW

Lindsay W.

Operations Manager

> "Doesn't link with our software for time tracking. Because of this, it takes more time to run payroll and divide out the jobs."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7173026)

AB

Amelia B.

Operations Manager

> "I've had a generally positive experience with Connecteam, using it regularly to manage my team's workflow and communication. While it's not perfect, the platform has streamlined many processes and..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7186860)

LW

Laura W.

Marketing Coordinator

> "Periodic bugs and problems with the GPS-tracking might lead to payroll problems, and to establish granular user access to temporary weekend crew, it is necessary to call their sluggish customer..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100699)

JG

Jill G.

Marketing

> "We have a large team and it allows us to keep all of our information in one place and it integrates with tons of other platforms"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7205067)

AW

Allen W.

Rollingstock Maintenance Team Leader

> "I also found that certain advanced features and integrations are locked behind higher-priced plans, which may not suit businesses with limited budgets."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154443)

AW

Allen W.

Rollingstock Maintenance Team Leader

> "The communication tools were also extremely useful, allowing instant updates, announcements, and messaging between staff members without relying on separate apps."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154443)

KF

Kandace F.

Operations Manager

> "For a remote team of workers on a more typical 9-5 schedule, it is actually difficult to set up those repetitive regular shifts for all of your team members."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7172667)

JA

Jonathan A.

Project Manager

> "The ability to build custom checklists for installs and attach photos directly to a job is huge for documentation."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7151210)

Sadaf Yusuf M.

HOD

> "Customization options can feel restricted within the basic tiers, and setting up complex workflows takes significant time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7211434)

MM

Michael M.

Owner

> "The platform covers everything I need in one place — time tracking, scheduling, communication, and employee management."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7164417)

DH

Denise H.

Executive Director

> "inability to set up permanent recurring schedules. While things occasionally change due to illnesses and vacations, all of our staff always works the same schedule, and it's inconvenient to have to..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7136087)

BG

Britany G.

Human Resource Manager

> "Being able to complete a good amount of on boarding through connecteam and incorporating forms through on boarding and updates is nice to have everything in one place."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7180977)

HE

Hazen E.

President

> "It's a nice app, however it doesn't work great for our team as we work remotely. As the app requires data we have difficulty staying connected at times"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7153906)

RN

Rykki N.

Director

> "It has saved a lot of administrative time and employee's enjoy being able to do time tracking on their phones, see fun updates, etc."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7168443)

KF

Kandace F.

Operations Manager

> "My only issue, is that it is a deep program with many capabilities, and although it is very user friendly, they do not provide much guidance or live assistance when you purchase this product."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7172667)

AK

Alexis K.

President

> "Appreciate the mobile capabilities, allows overnight shift scheduling, value for money (free for 10 users), appreciate ability to see pay rate or assigning various roles."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071914)

CT

Cindy T.

CFO

> "I can’t see where my workers go to if they do 2 or 3 different jobs in a day. If they leave one job and go to another one, it shows where they clock in and out but not if they are traveling."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7107695)

BC

Brendan C.

Lab Manager

> "The mobile app works well for field staff, and features like scheduling, forms, and announcements help keep everyone aligned in real time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083099)

WR

Wilhmenia R.

Manager

> "The app struggles in low‑reception environments, affecting GPS breadcrumbs and form submissions."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7162249)

JC

Julia C.

HR

> "It offers a wide range of tools that help us manage scheduling, communication, and daily operations all in one place, which has been extremely helpful for our team. While we’re still learning all of..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7131626)

AS

Amy S.

Account Coordinator

> "I dislike when you edit a message, even if i click in the center of the message, as soon as you start typing it takes you back to the end of the message."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083696)

RS

Radha S.

Legal Assistant

> "Having scheduling, time tracking, task management, communication, and basic HR tools in one mobile‑friendly app made day‑to‑day operations more organized and efficient."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7137070)

JE

Jamie E.

COO

> "I do, however, think the pricing and tiered structure make it more cumbersome than it needs to be. While there is a certain amount of “ala carte” selection and modification to the system to suit your..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

RS

Radha S.

Legal Assistant

> "All‑in‑one platform – Connecteam brings scheduling, time tracking, task management, communication, and HR tools into one app, reducing the need to juggle multiple systems."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7137070)

TB

Teresa B.

Owner

> "I don't feel like the sales reps are very transparent with what modules are covered in each hub and informing customers they have to subscribe to the expert level in each hub to get the same services..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6879693)

Kandi N.

Director of Operations

> "I love the job scheduling, group and individual chats, team updates, event invitation with RSVP, time tracking, PTO/Sick day requests - great all in one platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109973)

DS

Darren S.

Senior Safety Advisor

> "Our applications are getting more complicated and the current forms are limiting our ability to expand the forms. If one of our employees submits a report they do not have access to it in the future..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6773893)

CS

Charlie S.

Managing Director

> "Conncteam is an easy-to-use programme at an incredible price, with an extremely great range of features which allow us to keep track of all our timesheets using the time tracking feature, our..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109397)

AJ

Amy J.

Youth Services Supervisor

> "Something I didn't love, as an admin, is when reviewing shift requests, how easy it is to slip up when rejecting a request. When I am looking at requests on the desktop, once I accept or reject one,..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7134406)

KA

KATHERINE A.

OFFICE MANAGER

> "Users appreciate the features like clock in/out, GPS tracking, timesheets, templates for recurring shifts, etc."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7049121)

AF

Albert F.

Talent Manager

> "My least favorite part is when making schedules, the system doesn't automatically asssume the next day when duplicating shifts, so you have to go in manually to change dates after duplicating."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804587)

AM

Andrea M.

National Sales Manager

> "for what we use it for to track photo tracking in our NZ Grocery stores it works well for our small team, We were on Meta Workplace but had to go onto something else when that closed down"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7064995)

EB

Emilee B.

Operations Manager

> "I have to have certain jobs and departments set up in ADP a certain way to make payroll run smoothly, and Connecteam jobs & sub jobs don't correlate properly for me to smoothly export the data into..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6786106)

PF

Patricia F.

Director of Finance and Administration

> "The platform has been helpful for tracking employee time by specific jobs, which has improved our job costing accuracy."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7159828)

EK

Erin K.

Medical coordinator

> "Wish there was a better way to duplicate/copy a scheduled event (along with the same attached notes) to another date. When I get logged out of the site, it requires me to use a code from my phone;..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804806)

EC

Edward C.

Customer Service Manager

> "We use it at a college bookstore, and it provides us with a perfect hub to interact with our student employees, which doesn't need a phone list or email list."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7075751)

FL

FLOR L.

CEO

> "We are required to pay extra for every new person who uses the app. As our team grows, these added charges increase our overall costs and make the system less affordable."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7052942)

MR

Michelle R.

Controller

> "Having the ability to export necessary fields into our payroll program helps streamline our payroll process."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7171493)

JS

Jesse S.

Owner

> "The app has some silly things that need to be updated like the outdated keyboard API for the iOS app. "

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154958)

SC

Salest C.

Director

> "It centralizes everything we need in one place—time tracking, scheduling, forms, announcements, and staff communication—which saves a huge amount of time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069634)

GS

Gayle S.

Director of Finance

> "What I like least about Connecteam is that it doesn’t currently provide options for tracking or managing PTO within the platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228)

EC

Emily C.

Business Manager

> "I appreciate how organized everything becomes once it’s set up—scheduling, communication, time tracking, and task management are all in one place, which has noticeably streamlined our daily..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912)

LS

Lauren S.

Operations Manager

> "One specific thing I don't like about the app is that users cannot edit their clock out time when they clock out outside of the geofence, meaning administrators have to manually change their time if..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6771178)

JL

Jesse L.

Sales Manager

> "We were able to condense three of our platforms into Connecteam which not only saved money but allowed us to have one platform, making it much easier for our staff to find what they need."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7113321)

JS

Justin S.

Operations Manager

> "I often have to click through multiple menus to find basic functions, which slows down workflow and creates unnecessary friction for managers trying to move quickly."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

Bob F.

CEO

> "I especially liked the intuitive interface and mobile accessibility, since employees can access important information and complete tasks directly from their phones."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7215650)

AT

Alex T.

Bookkeeper

> "Recent change in billing to be priced by user is unfortunate, as we chose this one specifically for \*not\* having that pricing model - we're a seasonal business, and our employee count can vary..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6805970)

GS

Gayle S.

Director of Finance

> "I appreciate how seamlessly it handles core functions like time adjustments, pending requests, and employee onboarding, all while keeping everything organized in one place."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228)

KM

Karen M.

Director

> "in scheduling you can't auto-schedule by job location, you can't set up regular work days for employees ie if someone is only available on Fridays and Saturdays you can't set up a rule that only..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833468)

DD

Debbie D.

Administration

> "I do enjoy how everything we need as a team is in one place. Whether it is the calendar, scheduler, texting, celebration etc., all in one."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7159853)

AH

Alisa H.

General Manager

> "It would also be nice to be able to view the posted schedule while viewing employee time sheets, otherwise you have to have two separate windows open of Connecteam at the same time shrunken down to..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6673237)

RK

Rebecca K.

ADON

> "It keeps communication, scheduling, and daily coordination organized and accessible in one place. While a few features can feel a bit clunky or take extra steps, the platform as a whole makes..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071579)

JE

Jamie E.

COO

> "It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

JS

Justin S.

Operations Manager

> "This reduces manual administrative work, minimizes paper processes, and creates a centralized digital system for compliance and documentation."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

NC

Natalie C.

Wedding and Event Planner

> "Theres price point adjustments for everything, as a business spending over a thousand dollars a year, these minute limitations that jump up each service type to a separate level for one feature is..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6673503)

RL

Robert L.

GM Head engineer

> "By centralizing the process and automating key steps, we were able to streamline workflows, reduce human error, and improve overall efficiency."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070713)

TS

Tannya S.

Vice President

> "I no longer use a spreadsheet to keep track of hours due to how much of a headache it was."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7161092)

DF

Davids F.

Manager

> "The platform helps organize daily work, improve visibility, and reduce manual follow-up. Although there is a small learning curve in the beginning, once everything is set up, it becomes a very useful..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7126912)

Nikki C.

office manager

> "Some settings and features can take time to learn, and occasional bugs or syncing issues can be frustrating."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7201990)

JR

Jeff R.

Founder - Design Lead

> "Other than that one discrepancy in timesheet reporting, it has been a great app so far for our landscape design and install teams!"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7165636)

AW

Allen W.

Rollingstock Maintenance Team Leader

> "Occasionally, notifications could become excessive or difficult to manage, leading to information overload."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7154443)

GL

Griffin L.

Senior Administrative Assistant

> "It provides instant updates whenever shifts change and is mobile-friendly, giving employees quick access to their schedules and requests."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060681)

CW

Craig W.

Office manager

> "To be able to hide employees contact information is an extra cost (pay more to have privacy within a large company) and have a limit for time off is also an extra cost but the features that are..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6705705)

RG

Ramzi G.

Event Manager

> "ConnecTeam helps me communicate effectively and schedule shifts for my team with relative ease. "

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7158339)

HC

Holly C.

Owner

> "What I find challenging about Connecteam is the lack of a monthly calendar view for events—it’s only shown as a list, which makes it harder to get a big-picture view of what’s coming up."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804821)

JM

Josh M.

Post Harvest Manager

> "great functionality for our small team, intuitive use overall and the kiosk option on our tablet made the transition really easy."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069428)

SW

STACEY W.

Accounting Manager

> "It has some limitations on third party integrations, and the interface can feel overwhelming and cluttered until you get used to using it."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7055457)

GD

Giorgio D.

Admin and gallery curator

> "The user in your face is phenomenal and I love that there’s options for Geo tracking, whether that be something you choose to use or decide not to, depending on a company’s needs."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6879926)

MT

Melissa T.

Owner

> "The thing I like least about Connecteam is the way the plans are set up. While you can customize your experience, the way you are able to customize may not suit the needs of a business entirely."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6759341)

RH

Rebecca H.

Church Administrator

> "Connecteam allows us to be able to implement something for "everyone", but also make adjustments at the individual level as well."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6870989)

DM

Dan M.

Owner

> "I wish the date formats are definitely were more customizable for US used, it can tend to be confusing."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7062693)

AG

Anna G.

Libraries Supervisor

> "Their product is not designed for my use case but it's so customizable that I am able to make it work really well for what I need."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6673409)

ML

Mikes L.

IT Manager

> "I don’t like the limited customization nature of Connecteam, making users feel constrained"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7079776)

GK

Grace K.

HR Manager

> "It was able to bridge a gap in our business that we had previously not been able to fill with other platforms."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7058544)

SE

Stevie E.

Dog walker

> "I was expecting it to have different integrations with Quickbooks and only realised upon using the program that it wasn’t quite what I expected."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077753)

AH

Alexander H.

Sales and Logistics Coordinator

> "It offers a variety of ways to be connected and house valuable information for our organization."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6751073)

SW

Savannah W.

Checker

> "Sometimes it has connection issues when uploading a lot of pictures for a job and I have to sit there for a while to wait for it."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6858487)

JC

Jezreel C.

Cook

> "Using Connecteam is the most fastest and reliable way to connect with my coworkers/managers."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6764023)

NH

Neil H.

Franchise Owner

> "We use Gusto and have tried several times to connect it, but contractor vs W2 does not connect well to Gusto."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6810896)

CC

Carrie C.

Office Manager

> "We were manually adding up hours and connecteam has made that a breeze now."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6866839)

CJ

Chris J.

Director

> "The program integration with quickbooks does not bring over reg and overtime hours."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6739973)

CM

Carmin M.

Off-Shore Team Leader

> "Connecteam has been an incredibly powerful tool, combining what previously had been numerous different platforms into one convenient, easy to use option."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7151030)

WR

Wilhmenia R.

Manager

> "The app struggles in low‑reception environments, affecting GPS breadcrumbs and form submissions."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7162249)

KW

Krzysztof W.

fleet administrator

> "The program as well as the application is quite intuitive which does not make it difficult to find your way around, and there are probably many more options that I have not yet had the pleasure of..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6858690)

JS

Justin S.

Operations Manager

> "I often have to click through multiple menus to find basic functions, which slows down workflow and creates unnecessary friction for managers trying to move quickly."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

EC

Emily C.

Business Manager

> "What I like most about Connecteam is how seamlessly it brings everything together in one easy-to-use platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912)

RK

Richard K.

COO

> "Navigation can be tricky, and adding a Zapier bridge to connect with outside applications is not an easy process. "

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7148506)

JH

Jennifer H.

Home stager

> "Very easy to use, ability to keep everyone organized and up to date on jobs."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7172633)

BG

Barbara G.

Administrative Sergeant

> "Navigation isn't really intuitive on the phone app, especially between the admin and regular features."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7168458)

JW

John W.

Owner

> "We use a daily form to communicate amount of work done a cleaning site for our biggest customer and it over night improved our relationship with them and increased productivity and trust with them."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7040850)

JE

Jamie E.

COO

> "It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

EC

Emily C.

Business Manager

> "Customer support has been responsive and helpful whenever questions come up. While there is a bit of a learning curve when setting up some of the more advanced features, the resources and guidance..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912)

CC

Cassie C.

Manager

> "The customer support is a little tricky. If you use the AI support it generally returns no answer."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7190930)

JR

Justin R.

Owner

> "Their expertise in streamlining operations, enhancing customer engagement, and integrating digital tools has significantly improved our workflow."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6738603)

BL

Becca L.

Studio Manager

> "Service can be a factor - we service mountain areas so there is sometimes difficulty puling up shift notes or being able to communicate with team members in the app."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6674655)

CD

Chris D.

Director of Parks

> "The customer support is responsive, accessible in a number of ways, and the follow up to ensure quality results provides a top notch experience."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7137975)

LD

Lisa D.

Office Manager

> "Customer support response times can also vary, leading to delays when urgent issues arise."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7099321)

[View Reviews](https://www.capterra.com/p/153140/Connecteam/reviews/)

## User interface

4.55 (311)

4.64 (5,322)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

ServiceM8

26/41

-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Trail
-   Barcoding/RFID
-   Billing & Invoicing
-   Budgeting/Forecasting
-   Calendar Management
-   Calibration Management
-   Chatbot
-   Compliance Management
-   Contact Management
-   Customizable Fields
-   Customizable Forms
-   Data Import/Export
-   Document Management
-   Downtime Tracking
-   Equipment Maintenance
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Key & Lock Management
-   Mobile Access
-   Multi-Location
-   Predictive Maintenance
-   Preventive Maintenance
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Scheduling
-   Service History
-   Technician Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Automation
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/110711/ServiceM8/#features)

Connecteam

Top features

31/41

-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Trail
-   Barcoding/RFID
-   Billing & Invoicing
-   Budgeting/Forecasting
-   Calendar Management
-   Calibration Management
-   Chatbot
-   Compliance Management
-   Contact Management
-   Customizable Fields
-   Customizable Forms
-   Data Import/Export
-   Document Management
-   Downtime Tracking
-   Equipment Maintenance
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Key & Lock Management
-   Mobile Access
-   Multi-Location
-   Predictive Maintenance
-   Preventive Maintenance
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Scheduling
-   Service History
-   Technician Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Automation
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/153140/Connecteam/#features)

### Recognition

No recognitions have been awarded to ServiceM8

Connecteam is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

ServiceM8

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Connecteam

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceM8

-   By ServiceM8
-   Located in Australia
-   Founded in 2010

Connecteam

-   By Connecteam
-   Located in United States
-   Founded in 2015

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