# Compare ServiceM8 vs Fracttal One 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceM8 and Fracttal One based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/110711-159911/ServiceM8-vs-Fracttal --- # ServiceM8 vs Fracttal One Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceM8Fracttal One2/4 selected [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/) [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.6 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) [## ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[4.5 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment GS HA Based on [311 reviews](#user-reviews) Positive 291 Neutral 7 Negative 13 [## Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.6 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [1,773 reviews](#user-reviews) Positive 1,704 Neutral 64 Negative 5 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,156 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Feature ratings Mobile Access 3.5 Scheduling 3.9 Billing & Invoicing 3.4 Quotes/Estimates 2.5 CRM 4.5 80%Fit Not enough reviews Feature ratings Mobile Access 4.5 Scheduling 4.5 Billing & Invoicing 4.3 Quotes/Estimates 4.2 CRM \-- User satisfaction User satisfaction 4.5 User reviews[311](https://www.capterra.com/p/110711/ServiceM8/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.6 User reviews[1,773](https://www.capterra.com/p/159911/Fracttal/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.3 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more. Best for It is designed for businesses across various industrial sectors, including manufacturing, services, facility management, mining, transportation, hospitality, technology, education, and healthcare. ## User reviews Pros & cons GS GWEN S. FOUNDER AND CEO > "I like the fact that the peogram has a calendar and your able to add customers details whwn booking..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7061623) DN David N. Director > "Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7022278) HA Heather A. Business owner and operator > "Other important features like the customer portal and custom forms was essential." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569) BB Ben B. Electrical Contractor > "I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442) MI Marcus I. Engineer > "Customers love the notifications when an engineer is enroute." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6159424) GS GWEN S. FOUNDER AND CEO > "I disnt like the fact that i wasnt able to have users or employee update their availability. " [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7061623) GF Guida F. Operations Manager > "Has some great features like client reminder emails/sms" [See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___6151268) SM Simon M. Director > "Service M8 were not helpful when requesting a refund on a large fee." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6866444) GF Guida F. Operations Manager > "Mobile app is great for field techs" [See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___6151268) HA Heather A. Business owner and operator > "Add-ons within the program that I needed for my business or soon canceled and no other alternative..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569) MI Marcus I. Engineer > "It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6159424) HA Heather A. Business owner and operator > "Some features available were not guaranteed and have since been discontinued and no insight to replace..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6710569) RC Ryan C. Owner > "It handles everything a field service company needs, with the exception of inventory, and it USED to do..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524) BB Ben B. Electrical Contractor > "I would have canceled this entire move but I already spent a ton of money to the service partner and..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442) RC Ryan C. Owner > "Every September, with great fanfare, the latest update is made available to users." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___4547524) BB Ben B. Electrical Contractor > "Chat support doesn't care for their customers at all." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442) Stacy S. Operations Manager > "We were able to integrate ServiceM8 with Xero very easily." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___2364136) SM Simon M. Director > "I have requested a refund multiple times and rejected." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___6866444) CG Chris G. MD > "Great features to begin with, reporting features very limited." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___2652085) BB Ben B. Electrical Contractor > "No way to talk with management." [See full review](https://www.capterra.com/p/110711/ServiceM8/#Capterra___7021442) GW Geraint W. Proprietor > "Really intuitive and with huge potential" [See full review](https://www.capterra.com/p/110711/ServiceM8/#SoftwareAdvice___2581729) MK Matthew K. Director > "No customer service numberSupport is extremely poor and slowThey try to direct you to external support..." [See full review](https://www.capterra.com/p/110711/ServiceM8/#GetApp___4719860) [View Reviews](https://www.capterra.com/p/110711/ServiceM8/reviews/) VR Verified Reviewer Maintenance manager > "It joint a big amount of data in just one software, that's a plus because it reduces documents and process in just one click." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6590483) CA Christian A. Supervisor Instrumentación > "There is a lack of integration with the SAP platform for the warehouse, at least in the organization to which I belong." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6460725) JW Jennifer W. Regional CEO > "It increases performance and reduce unplanned downtime helping us get the most value out of our assets." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6547509) VR Verified Reviewer Maintenance manager > "It is less intuitive that I expected, I mean you can learn to use it with the manual, but not just clicking and looking between tabs." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6590483) AML ARION MARCELO L. Suopervisor Operacional > "great possibility of interaction between sectors, such as maintenance, purchasing and stock control" [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6316403) Luis Ernesto B. E&I Senior Supervisor > "Implementation of a CMMS has been a requirement for our organization for some time, with the cost of the software platforms being one of the biggest..." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___3600344) JLP José Luis P. Ingeniero Planificador > "The decisive thing about Fracttal is that it allows the application to be used on multiple platforms, which provides mobility to work teams." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6305936) Ramiro G. Técnico de Equipamentos Biomédicos > "many clicks for organizing my maintenance plan, in which case the tasks are very repetitive." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___2811132) EAP Eric Alfredo P. Support Engineer > "The options to have a review of all your services and the co-workers jobs, ist an important tool that makes the job outside more efficient." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___6301137) PM Pedro M. ingeniero de soporte remoto > "i been use it for little time, the onnly cons that i have seen is that it dont retain my personal configuretion and filters, but im not sure that is a..." [See full review](https://www.capterra.com/p/159911/Fracttal/#Capterra___2243550) [View Reviews](https://www.capterra.com/p/159911/Fracttal/reviews/) ## User interface 4.55 (311) [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) 4.64 (1,773) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ServiceM8 36/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/110711/ServiceM8/#features) Fracttal One Top features 37/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/159911/Fracttal/#features) ### Recognition No recognitions have been awarded to ServiceM8 Fracttal One is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support ServiceM8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Fracttal One Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceM8 - By ServiceM8 - Located in Australia - Founded in 2010 Fracttal One - By Fracttal - Located in Spain - Founded in 2015 ## Popular Comparisons [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[4.55 (311)](https://www.capterra.com/p/110711/ServiceM8/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (442)](https://www.capterra.com/p/153475/FieldPulse/reviews/) A$0/month Price Contact vendor for pricing 4.3 Features 4.4 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/110711-153475/ServiceM8-vs-FieldPulse) [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) vs [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 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