Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.
Service Industry, Domestic Cleaning, Plumbing, Gardening, Handyman, Removals, Pest Control, Home Maintenance, Electricians, HVAC, Self Storage Business, Beauty & Wellness, Health Care, Driving Schools
Great real time messaging and being able to check photo's to help with tech supporting on road staff. The ability to bill then and there and have your whole pricelist at the touch of your fingertips.
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones.
Our problem is the lack of customer service you receive when there are issues. Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar.
The help from the help center has been very good too. Jeff has helped me walk through many areas of the set up which has greatly improved my understanding of how the app works.
I have reached out to understand the features and struggle to communicate with customer service , I just want to pick up the phone and speak to a human, Servicem8 stop hiding behind email.
The GPS tracking, mapping of jobs and staff, advance SMS messaging advising customers of your arrival time all draw nothing more the wow and more wow. I like to save the best for last.
Was told to login that way and cancel. However before I was able to login today I was billed for another month of service.
Who went out of his way to try to help me learn how to use this service. He has been amazing and I am very grateful.
When it goes down in the system, getting them sorted takes too long and can harm the business profile.
The team is excellent and supportive when you're trying to find your way around. The other great aspect is that almost everything is customisable to the business needs.
It is not particularly user-friendly, for the layperson, I still find it difficult to use and change the many things I need to keep updated.
ServiceOS have been so helpful from the very first communications. Setting up meetings to help when needed and answering my questions and queries really quickly meant this has been a seamless process.
There are still features that need further development, but there is nothing I can think of, that I don't like.
Great for schedule optimization. Clients communication even with the after booking process is easy to combine the efforts of multiple stakeholders.
Prioritize real-user-identified key features according to your needs to find your best fit.
ServiceM8
ServiceOS
ServiceM8
--
ServiceOS
Products similar to those you're currently comparing: