# Compare BambooHR vs PrimePay 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BambooHR and PrimePay based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/110968-156904/BambooHR-vs-PrimePay --- # BambooHR vs PrimePay Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BambooHRPrimePay2/4 selected [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.6 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) [## BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.6 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting Price $10.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [3,407 reviews](#user-reviews) Positive 3,247 Neutral 126 Negative 34 [## PrimePay](https://www.capterra.com/p/156904/PrimePay/)[4.0 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 3.8 Ease of Use 3.9 Customer Service 3.8 Reviews Sentiment ND ND LQ Based on [381 reviews](#user-reviews) Positive 281 Neutral 28 Negative 72 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 28,405 reviews from payroll software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Payroll Management 4.3 Direct Deposit 4.7 Tax Compliance 4.4 W-2 Preparation 4.6 Tax Calculation NA 79%Fit Feature ratings Payroll Management 4.1 Direct Deposit 4.5 Tax Compliance 4.2 W-2 Preparation 4.5 Tax Calculation 4.4 User satisfaction User satisfaction 4.6 User reviews[3,407](https://www.capterra.com/p/110968/BambooHR/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.5 User satisfaction 4.0 User reviews[381](https://www.capterra.com/p/156904/PrimePay/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.9 Customer support 3.8 Price starts from Price starts from $10Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for BambooHR centralizes employee, payroll, time, and benefits data, ensuring accuracy, security, and seamless coordination for peace of mind. Best for PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. ## User reviews Pros & cons Timothy C. Owner > "It has allowed us to scale our onboarding—sending out digital offer letters and new hire packets in minutes rather than hours—while keeping our employee data clean and compliant...." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7112253) JW Joe W. Assistant Project Manager > "I wish there were a way to bulk add time sheet information across multiple days. Since I'm salaried and my hours are typically allocated across however many jobs I'm involved in, it..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135634) ZL Zhiqing L. Performance Marketing Analyst > "It has improved operational efficiency by reducing manual work and keeping information organized in one place. While there are some limitations with advanced reporting and..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150920) LI Lola I. RPF Analyst > "The process for editing and adding schedules needs to be changed or made easier; sometimes it freezes, and for example, adding night hours is more tedious for some of us who work at..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135368) DL Danisha L. Supply Chain Specialist. > "It streamlines processes like employee records, time-off tracking, and onboarding, making day-to-day HR operations much smoother and more organized." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150570) CG Carina G. PA-C > "One of the downsides of BambooHR was that some features felt limited in terms of customization, especially when trying to tailor reports or workflows to specific organizational needs." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134753) KF Kyle F. Security Specialist > "Features like payroll processing, employee communication, and job posting are all seamlessly integrated, which saves time and reduces the need for multiple systems." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135920) VR Verified Reviewer Community Manager > "I find it difficult to add mileage using the app and there is no way to even access the tab for 1:1s with my supervisor in the app." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7120432) BP Blake P. Ops Support > "It is a fantastic, reliable core HR system that is perfectly suited for small to medium-sized businesses. While it might lack some of the heavy, enterprise-level customizations, it..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7148280) SAS Seyed Ahmad S. Android Developer > "Reporting can be basic, some workflows feel rigid, and the applicant tracking system can feel too lightweight if you do a lot of recruiting." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137610) KF Kyle F. Security Specialist > "The platform delivers consistent value across all key areas—payroll is reliable and straightforward, communication tools help keep everyone aligned, and the job posting features make..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135920) RV Rakhi V. QA Lead > "Some areas feel a bit limited once you need more detail—like- reporting or pulling specific insights can require extra steps or doesn’t always give the exact view you want without..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7120028) MC Mark C. Senior SRE > "Tracking Leaves and company employee details whether they are working or who is on off on a given day has become very simple and it also great to verify other job info and perfonal..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137742) SJ Sarah J. Information and Technology Specialist > "For me, the limit of 10 item breakdowns per project goal sometimes cause an issue and I have to do multiple goals for the same projects because I run out of boxes." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134684) MM Marvin M. Maintenance Manager > "What I like most about BambooHR is how easy it makes communicating with candidates. When we post a job opening, the system allows me to reach out to multiple candidates efficiently,..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7151189) JW Jamalleh W. Human Resources > "There is a lack of follow through with tickets, poas on file get lost and the onus is on the employer to get it, and lastly there is no tracking of tickets with a unique identifier..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___6817719) SM Sathwika M. SDET > "The onboarding process is smooth, and features like employee data management, leave tracking, and performance management are well integrated." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135732) SB Shivam B. Intern > "This means that every time I revisit the section, I have to manually change or clear the filters again, which can be slightly inconvenient during regular use." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134898) MS Michael S. Financial Planner > "Onboarding new employees is straightforward, and the self-service features mean staff can update their own details, request leave, and access documents without needing to contact HR..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7148797) LW Louie W. Project Coordinator > "Additionally, certain advanced functionalities, such as reporting and integrations, can be somewhat basic compared to more robust HR systems." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135422) ZL Zhiqing L. Performance Marketing Analyst > "The system is intuitive, making onboarding, leave management, and performance tracking much more efficient for both HR teams and employees." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150920) MS Michael S. Financial Planner > "Getting new starters through the document signing and profile setup steps sometimes requires more back-and-forth than it should, and the process isn't always intuitive for employees..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7148797) GP Gonzalo P. Data Analyst > "The interface is clear, so it is simple to find employee information, request time off, check documents, and manage basic HR tasks without needing much explanation." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150929) NK Naveen K. VP of Technology and Data > "Limited customization, basic reporting for complex needs, and integrations can feel restricted at scale" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135317) AP Andre P. cloud engineer > "The employee self-service portal is excellent; staff can request time off, update personal information, and access pay stubs without HR involvement." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7147544) VV Vigneshwar V. Data Analyst > "One drawback of BambooHR is that some advanced features and customizations are limited compared to more complex HR systems." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135500) AC Amber C. Procurement Manager > "Onboarding/Hiring is streamlined, as well as posting job ads and reviewing resumes directly from BambooHR makes business operations less stressful!" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150671) SdaE Sait doğan E. content manager > "They charge per employee per month, and it gets expensive quickly, especially when you start adding Payroll and Performance as separate modules." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137567) MG Mar G. Data Manager > "it's a complete, agile, fast and secure interface for managing all HR aspects of a company, in my opinion as an empleoyee." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7136946) VV Vigneshwar V. Data Analyst > "Reporting can feel a bit restrictive for deeper analytics, and certain integrations require additional setup or third-party tools." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135500) EO Emilio O. Data Service Associated > "BambooHR is widely praised for its highly intuitive interface and comprehensive suite of features, making it an excellent all-in-one solution for small to medium-sized businesses." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7149752) KF Kevyn F. Software Developer > "I don’t really like that some features are limited in the basic plans and pricing is not transparent, which can make it harder to evaluate the full cost upfront." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7140875) SAS Seyed Ahmad S. Android Developer > "It worked especially well for streamlining HR processes and improving visibility for both managers and employees. While there are some limitations in customization and reporting,..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137610) Denis M. Recruiter > "Add the random server outages into the mix, and you get a tool that often creates more work instead of saving time" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7140515) MM Marco M. Agent-CSR-Not Owner of Company > "The platform simplifies many HR processes, from onboarding to time-off tracking, making daily tasks easier to manage." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137937) Lizette V. Inventory and Rebate Accountant > "There were times when I couldn’t access the system or had to wait and try logging in again later, which was frustrating, especially when I needed quick access to information or to..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7144925) KH Karissa H. QMHS Case Manager > "It excels at simplifying HR processes and improving organization, though it may require additional tools as a company scales or needs more advanced functionality." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137263) LW Lindsey W. Data Technician > "Sometime the screen will lag or the screen will just constantly spin with a blank white page when Bamboo is down or doing an update." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7136113) RV Rakhi V. QA Lead > "It’s reliable, easy to navigate, and does a great job of keeping HR information and processes organized in one place. While there are a few areas that could be smoother—especially..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7120028) ZL Zhiqing L. Performance Marketing Analyst > "Reporting customization can sometimes feel restrictive, especially when generating highly specific analytics or cross-functional reports." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150920) DP Destiny P. Host Home Coordinator > "I also like the desktop version where it shows my company's newest employees, anniversaries, and birthdays." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150907) JH Jinkyung H. Accounting Specialist > "The clock-in/clock-out interface feels cluttered, and the total hours worked does not reflect lunch time correctly." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150545) SJ Sarah J. Information and Technology Specialist > "I am also a huge fan of the Goals section where I can add projects and breakdowns of what benchmarks need hitting and when." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134684) RV Rakhi V. QA Lead > "Also, the user experience can feel slightly inconsistent depending on the section you’re in, so a few workflows take more clicks than expected." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7120028) MR Mateo R. Head of Design > "Having a quick look dashboard to manage everything from a single space makes my time at BambooHR as seamless as possible." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7140119) CA Cole A. Technician > "Sometimes slow causing issues with punch times, has intermittent issues with the time punch button not registering" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7151084) CG Courtney G. Technical Support > "I like that there is more customization options and you can view like a snapshot of all the important information on the home screen." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7150630) Fergus C. Graphic Designer > "The way that employee holidays are kept track of in BambooHR is not clean at all and should be displayed more clearly and simply." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7138895) NS Natalia S. Account Executive > "I've been using it for 2 years now at my current job and I love it, I can see how many PTO I have, what are my upcoming days off, documents, etc" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7145265) RL Richard L. Marketing Lead > "I would say the only thing was the inability to do anything in day of liew from personal events like working on days on public holidays for example" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134925) DC Daniel C. Automation Engineer > "I like the org chart too; given the changing nature of our employees being able to see who sits where without the need for a meeting is a win." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7145340) Craig T. Director of Marketing > "Often its simplicity is its downfall, I want better comparative features for judging candidates and resumes." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7084331) MP Megan P. Director of Forensics > "I also have used BambooHR to hire several employees and I really like the ability to manage and communicate a higher number of applicants." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7151077) Quang H. UX Manager > "Some advanced features require additional cost, and the mobile app occasionally has performance issues." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135757) DO David O. Esims Team Leader > "It works especially well for day-to-day people management, leave requests, and maintaining employee information." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137555) EP Erika P. HR Manager > "However, we grew so much in size, that BambooHR could no longer support us the way we needed, and we found ourself doing a lot of manual processes on our own." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7087436) BC Brittni C. account manager > "overall, bamboo HR complements Awin well, keeps teas organizes,, improves communications supports efficient workflows." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134964) CG Carina G. PA-C > "Additionally, certain integrations with other systems were not as seamless as expected, which occasionally led to extra manual work." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134753) VV Vigneshwar V. Data Analyst > "It makes managing employee data, tracking time off, and accessing reports very straightforward." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7135500) AD Andres D. Bid Manager > "It lacks the heavy-duty power that massive enterprises need for deep organizational scaling." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134457) SJ Sarah J. Information and Technology Specialist > "It has made submitting time sheets and time off requests sooooo much easier than our old time card system." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134684) AV Ashley V. Senior Accountant > "That I can't see terminated employee information. If I need to go back to find terminated employee information, I can't do that." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134377) Lizette V. Inventory and Rebate Accountant > "It keeps everything organized in one place and makes it easy to see who’s out on specific days. While I’ve occasionally run into issues with pages not loading, overall it’s been a..." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7144925) Denis M. Recruiter > "The whole service just crashes and goes down for a few hours at least a couple of times a month, leaving the HR team completely stuck." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7140515) SM Santiago M. Sr. Financial Analyst > "Very easy to navigate HRIS tool that serves as a landing page for all of our needs including payroll, benefits, and talent acquisition." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7151146) CR Caleb R. Director of Sales development > "Some of the manager and admin tools can be difficult to locate and navigate efficiently from a user perspective." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134336) VT Vicky T. Marketing and Special Projects Manager > "I know when we were big, it was a great way to see what everyone was up to, and it tracks birthdays and work anniversaries." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137347) SR Stacy R. CFO > "I do not like having to run multiple reports to get the data I need to compile the payroll JE in our accounting system, Sage INTACCT." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___6817720) SJ Sarah J. Information and Technology Specialist > "Being able to track my projects as well as add collaborators has been a wonderful perk of the software." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134684) EZ Elaina Z. Accountant > "Sometimes when doing payroll, we get notices of employees who have issues with their payroll being submitted but sometimes it's hard to understand what the issue is or how to fix it." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___6824659) AD Alejandro D. Tecnico de Soporte > "It has significantly reduced the administrative burden on our team and improved the transparency of our HR processes." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7138964) TC Taina C. Customer Services Representative Operations PreSales > "The main limitation I’ve noticed is around visibility after submitting items for management approval." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7140637) VR Verified Reviewer IT Administrator > "They have the ability to keep track of all aspects of an employee in one simple solution." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7132554) MM Maya M. Student COO > "Even though the software is great, it’s pretty expensive, so it might not be the best value for money for a tiny startup or a team on a super tight budget." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7136288) RE Ralph E. Maintenance Tech Specialist > "It's been nice to be able to access it from my home computer, and to be able to utilize it to request time off rather than having to wait until I am at work." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137547) RN Rebekah N. Admissions Coordinator > "I struggle to find notifications. When I get sent paperwork to sign, it's really difficult to find." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7145244) VR Verified Reviewer Manager, Business Development > "I have applied for many other jobs on different websites and the user interface and ability to add the necessary pieces of a job applications are most easily done on Bamboo." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7034717) SG Susana G. Design Executive II > "Sometimes it's hard to find what you are looking for, somethings are kind of hidden behind multiple tabs and section" [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7137726) WF Will F. Head of Commercial Finance > "The self-service portal for employees works well enough for basic tasks like time-off requests." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134295) MP Matthew P. Senior Engineer > "Constantly having to relog in from my work computer can be a frustrating small waste of time when needing to use it often." [See full review](https://www.capterra.com/p/110968/BambooHR/#Capterra___7134581) [View Reviews](https://www.capterra.com/p/110968/BambooHR/reviews/) ND Nikki D. Accountant > "The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) CH Christina H. HR Director > "It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) ND Nikki D. Accountant > "One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alicia B. Accountant and Payroll Administrator > "Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817535) LQ Leslie Q. Director, HR > "I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) JL Junhyun L. HR Associate > "There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6425916) TB Todd B. Admin Assistant > "I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) KB Karen B. Payroll > "We had issues with the Cloud for Support for months but now it is up and running for me. When updates are done, sometimes things..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6330330) VR Verified Reviewer Owner > "The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) PB Phillip B. OWNER > "In one month they forgot to pay someone, the next period, forgot to pay 2 employees OT, then the following month forgot to pay..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6341550) ND Nikki D. Accountant > "However, having more user control and quicker, more helpful support would really take the service to the next level." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) AB Alison B. Bookkeeper > "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6369250) AL Amy L. Accounting Manager > "Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6620558) RK Rick K. Clinic Administrator > "Previously we were with a big well known payroll service and were paying high rates for poor customer service. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) RK Rick K. Clinic Administrator > "It takes work to keep up with technology, but there is a nice payoff if you are patient. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) AJ Angie J. Vice President > "Still waiting to see if they paid all the taxes in a timely manner as they were not able to do anything else effectively - like call a..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354372) RG Richard G. Finance Manager > "Our new customer service manager (i.e., Jose Carcamo) is very good in checking how everything is going and if we need anything." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6415393) WR Will R. COO > "The reporting system portal and the entire company and support team is totally antiquated, incompetent, and will surely fail and shut..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___5001226) RK Rick K. Clinic Administrator > "I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) CS Cody S. Owner > "The customer service is lacking and we had to move to another payroll company to fix the issues Prime Pay has caused." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) JK Joy K. CEO > "Outstanding customer service, starting with setting up my company and my payroll and then using the well structured and easy to use..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6457543) GW Gretchen W. Treasurer > "Sometimes it is hard to reach someone who can explain and resolve questions. And one of our payrolls was not delivered by FedEx." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6545898) RM Rachel M. Director of HR and AR Processor > "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6564132) EB Emily B. Operator > "At times, Prime Pay support can be tricky to navigate." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6821236) SC Sophia C. Human Resources > "Excellent. When I need a report specific to my audits, customer service has always been able to deliver it." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6566021) ED Erin D. Accountant Assistant > "Also, some times the Invoices we get from PrimePay are over charged and wrong." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) ED Erin D. Accountant Assistant > "I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6639506) HM Heather M. Owner, CFO > "I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) EA ENID A. GENERAL MANAGER > "I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6678756) KN Kamran N. HR > "After more than 10 years of being a customer, we began experiencing poor customer support, with no response to our inquiries for months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6552914) GM Greg M. Owner > "My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6801377) CB Chloe B. Staff Accountant > "It is also hard to contact our direct team and get updates, due to delayed responses." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6809990) CH Christina H. HR Director > "The simplicity of the product made it easy enough for almost anyone to use." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___7050269) DH Donna H. Senior Accountant > "Therefore, we do not have a point of contact for issues or contacts and are left to drift. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) LQ Leslie Q. Director, HR > "He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) DM Daisy M. Office Manager > "It took me awhile to get used to it, I feel like the final product isn't obvious before submitting payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6426958) AB Arina B. Bookkeeper > "Their user-friendly platform, accurate processing, and exceptional customer support make them a standout in the industry." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) VR Verified Reviewer Owner > "So it seems to be a computer glitch that needs to be fixed." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6883484) RK Rick K. Clinic Administrator > "Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) NC Nancy C. Office Admin > "Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) CK Cheryl K. CEO > "sensitive content hidden\], Client Advisor, took the time to listen to my issues with PrimePay and I have confidence in his ability to..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6458618) NC Nancy C. Office Admin > "Now I may or may not get a return call and when I'm in panic mode it can be frustrating. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6507926) ND Nikki D. Accountant > "Overall, PrimePay has been a solid payroll solution for our firm." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817418) JJ John J. Treasurer > "Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6715216) AA Amelia A. Payroll and Benefits Coordinator > "It works well for our transportation company with many different kinds of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6672569) MB Marlon B. Owner > "I received a report from the IRS that I owe $2,700 extra for my quarterly payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6656711) FJ Fran J. President > "Prime Pay has been servicing our payroll needs for all most 10 years and we have had a favorable experience during our time with them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6563671) CS Cody S. Owner > "I would reach out to customer service once a month and be told no one has worked on my case." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) AB Arina B. Bookkeeper > "PrimePay has undoubtedly made payroll management easier and more efficient for my business." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6421197) HM Heather M. Owner, CFO > "I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee"." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6568899) DH Donna H. Senior Accountant > "I can do my payroll myself electronically and know it is complete." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6530733) LA Liz A. Payroll Manager > "We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6285540) GH Georgina H. Analyst > "Website looks proffesional." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6837187) MC Marc C. controller > "you say what you have to for the sale and leave us behind when help is needed" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) LQ Leslie Q. Director, HR > "Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6884063) RD Ruth D. Office Admin > "They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the..." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6681272) RA Randy A. Business manager > "I have always liked that I can talk to PrimePay on the phone to resolve any questions or issues I may have." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6451383) MC Marc C. controller > "Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6649724) SM Sam M. Accountant > "It is easy to find information about the company and employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816352) TB Todd B. Admin Assistant > "I don't think what I like least is exclusively a PrimePay issue." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6817748) FN Fernando N. Presidente ans CEO > "Their professionalism and expertise make them a trusted partner for our payroll needs." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6648521) CS Cody S. Owner > "They missed or had issues with two tax payments in the first 12 months." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6354325) RK Rick K. Clinic Administrator > "I hope they keep their current leadership in place for many years to come." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6816462) JD Jennifer D. Accountant Office Manager > "Late responses times, phones took forever to answer" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) JA Jeff A. Director of Business Development > "The migration from our previous payroll provider was simple and hassle-free." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6526176) TT Takao T. President and COO > "Response time was very slow beginning of this year due to shortage of employees." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) MH Mark H. Owner > "I also like that you can get someone on the phone who is dedicated to customer service." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6509846) CK Colleen K. Payroll > "I have been trying to cancel my service with PrimePay since June 10th 2024." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6420812) EG Elizabeth G. HRIS Manager > "There is a lot more functionality than from our last provider." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6311978) EL Erica L. Controller > "Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data." [See full review](https://www.capterra.com/p/156904/PrimePay/#SoftwareAdvice___4975091) MA Mady A. Accounting Manager > "It has been amazing working with PrimePay. When I was working extra hours, the whole team was constantly checking on me." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) DC Debra C. Office Manager > "PrimePay is always a phone call away whenever I have any issues with my payroll." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6517749) JD Jennifer D. Accountant Office Manager > "Very happy as Primpay has come a long way to now its, same day turnaround, the phones are always answered much more quickly! " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) RS Rajan S. COO > "Sometimes, it isn't easy to get hold of customer support professionals." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6701534) MJ Mike J. CHRO > "Pricing was a huge point for me and this is almost half the price of any other pay company I have been with" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6812161) ND Nancy D. EXECUTIVE DIRECTOR > "CUSTOMER SERVICE IS VERY DIFFICULT TO ACCESS AND SLOW. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6396742) JD Jennifer D. Accountant Office Manager > "They are quick at returning payroll, the payroll is accurate. " [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6594256) AP Amy P. Owner > "Long, painful, stressful, anxiety riddled, and financially draining." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6310632) MA Mady A. Accounting Manager > "I enjoy being able to work through problems with them & gain new insights!" [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6762914) TT Takao T. President and COO > "I called several times but was on hold for at least 1 hr." [See full review](https://www.capterra.com/p/156904/PrimePay/#Capterra___6482909) [View Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) ## User interface 4.59 (3,407) [PrimePay](https://www.capterra.com/p/156904/PrimePay/) 3.95 (381) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important BambooHR 29/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/110968/BambooHR/#features) PrimePay Top features 32/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/156904/PrimePay/#features) ### Recognition No recognitions have been awarded to BambooHR PrimePay is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support BambooHR Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PrimePay Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BambooHR - By BambooHR - Located in United States - Founded in 2008 PrimePay - By PrimePay - Located in United States - Founded in 1986 ## Popular Comparisons [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) $10/month Price Contact vendor for pricing 4.4 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-110968/WebPay-vs-BambooHR) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 3.8 Features 4.8 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel) [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,768)](https://www.capterra.com/p/172127/Rippling/reviews/) $10/month Price $8/month 4.4 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/110968-172127/BambooHR-vs-Rippling) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,768)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 3.8 Features 4.8 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling) [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,189)](https://www.capterra.com/p/153140/Connecteam/reviews/) $10/month Price $29/month 4.4 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/110968-153140/BambooHR-vs-Connecteam) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,406)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN) [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,038)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) $10/month Price Contact vendor for pricing 4.4 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110968-133745/BambooHR-vs-Paycor-Perform) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,198)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay) [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,198)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) $10/month Price Contact vendor for pricing 4.4 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110968-155895/BambooHR-vs-WorkforceNow) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay) [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.59 (3,407)](https://www.capterra.com/p/110968/BambooHR/reviews/) vs [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.41 (1,271)](https://www.capterra.com/p/130949/Paycom/reviews/) $10/month Price Contact vendor for pricing 4.4 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/110968-130949/BambooHR-vs-Paycom) [PrimePay](https://www.capterra.com/p/156904/PrimePay/)[3.95 (381)](https://www.capterra.com/p/156904/PrimePay/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 3.8 Features 4.7 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-156904/Patriot-Software-vs-PrimePay)