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HR Acuity vs Sprout: Which is a better fit?

Updated on January 26th, 2025
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Summary
Features in Complaint Management
15
Best performer
50
  • Access Controls/Permissions
  • Case Management
  • Collaboration Tools
10
50
  • Audit Trail
  • Customizable Reports
  • Data Import/Export
User satisfaction
4.3
User reviews30
Ease of use
4.3
Functionality
4.2
Value for money
4.1
Customer support
4.7
4.7
User reviews446
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.5
Price starts from
--
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Our products are used by those responsible for employee relations, investigations, compliance, risk, and reputation management. HR Acuity is utilized across a vast array of industries and sectors.

Companies in the Philippines and Thailand who want a seamless end-to-end set of cloud solutions for streamlining your HR, Payroll, and Business operations.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
111531
1 screenshot
149254
4 screenshots

HR Acuity

Top Features
15/50
  • Activity Tracking
  • Alerts/Escalation
  • Assignment Management
  • Audit Trail
  • Canned Responses
  • Chat/Messaging
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Email Templates
  • Feedback Management
  • Forms Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Prioritization
  • Quality Assurance
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Routing
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Case Management
  • Collaboration Tools
  • Corrective and Preventive Actions (CAPA)
  • Customizable Templates
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Reporting/Analytics
  • Reporting & Statistics
  • SSL Security
  • Third-Party Integrations
See All features
Hide Complaint Management Software Features -

Sprout

10/50
Show Complaint Management Software Features +

HR Acuity

--

Sprout

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HR Acuity
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sprout
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HR Acuity
  • By HR Acuity
  • Located in United States
  • Founded in 2006
Sprout
  • By Sprout Solutions
  • Located in Philippines
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