# Compare FieldEdge vs Service Fusion 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Service Fusion and FieldEdge based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/111740-135788/FieldEdge-vs-Service-Fusion

---

# Service Fusion vs FieldEdge Features and Cost Comparison

Last updated April 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Service FusionFieldEdge2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.2 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

JB

BM

TW

Based on [308 reviews](#user-reviews)

Positive

263

Neutral

20

Negative

25

[## FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.2 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

3.9

Ease of Use

4.1

Customer Service

4.4

Reviews Sentiment

AA

AA

Based on [306 reviews](#user-reviews)

Positive

242

Neutral

31

Negative

33

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## Summary

* * *

Key features rated by users

Features selected based on 6,164 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

High performer

Feature ratings

Mobile Access

4.0

Scheduling

4.4

Billing & Invoicing

4.1

Quotes/Estimates

3.9

CRM

3.7

66%Fit

Not enough reviews

Feature ratings

Mobile Access

4.0

Scheduling

4.0

Billing & Invoicing

3.4

Quotes/Estimates

3.6

CRM

\--

User satisfaction

User satisfaction

4.3

User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.2

Customer support

4.3

User satisfaction

4.2

User reviews[306](https://www.capterra.com/p/111740/FieldEdge/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

3.9

Customer support

4.4

Price starts from

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

Best for

Designed for HVAC services, plumbing services, electrician services, locksmith services, and appliance repair services, the tool helps streamline operations and enhance team efficiency.

## User reviews

Pros & cons

JB

Johnathan B.

Business Manager

> "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

PW

Pam W.

Owner and Office Manager

> "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

PW

Pam W.

Owner and Office Manager

> "You can't run job reports, for example, to be able to determine how long it takes us to complete a job."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

JM

John M.

Operations Manager - Service and Special Projects Division

> "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

AS

Ashley S.

service coordinator

> "the customizable document feature is lacking."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

GK

Gary K.

Owner

> "The dashboard does not let you see the backend info with a click."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

IK

Ilan K.

President

> "Poor customer support, bad UX/UI, poor customization."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

PW

Pam W.

Owner and Office Manager

> "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

GS

Gregg S.

Director of Operations

> "It is just very slow to update the software or add meaningful features. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BS

Brandy S.

Office Manager

> "The dispatch grid is nice to see everything and being able to customize what things it shows is great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

GS

Gregg S.

Director of Operations

> "We have a lot of areas that do not have a good signal."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

AS

Ashley S.

service coordinator

> "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

BS

Brandy S.

Office Manager

> "They have taken up to a year and a half to fix an issue on their end."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

PG

Paul G.

Director of Operations

> "Everything you need for a CRM is easily accessible via the app or the online dashboard. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

PW

Pam W.

Owner and Office Manager

> "The most recent search update and notifications are a huge improvement!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "Improvements to mobile app and features added to enhance app"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "You are trying to be more responsive to issues, current & improving responsiveness."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

AS

Ashley S.

service coordinator

> "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

PW

Pam W.

Owner and Office Manager

> "Hoping Service Fusion keeps its promise to keep updating their system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JM

Julie M.

Business Development

> "The speed on the desktop has gotten faster, which is great. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

GK

Gary K.

Owner

> "We are using most every feature and look forward to long awaited upgrades."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

JM

John M.

Operations Manager - Service and Special Projects Division

> "With an expanding team we are experiencing good value for the money we are spending."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

AMA

ANNE MARIE A.

OWNER

> "GREAT SUPPORT "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___6713686)

CK

Carl K.

Owner

> "Glitchy integration with accounting software, mobile app was very disappointing, time tracking was..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___6193925)

AMA

ANNE MARIE A.

OWNER

> "EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___6713686)

CC

Cheryl C.

Office / Field Manager

> "Customer Service when I have a question to get an answer to help me better use the software, I think the got..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___4955218)

SM

Stdve M.

President

> "Finally slowing down so we can work on better understanding , implementing and trying to get some issues..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___4016833)

CM

Chris M.

Lead Service Technician

> "What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___6679580)

KR

Kelvin R.

Electrician

> "Good app to use in my field of work....."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___4815062)

JM

Joshua M.

OWNER

> "I will not recommend them to any other business owner."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___7123155)

LAM

Lee Ann M.

CEO

> "Mobile App we needed our guys out in the field to be able to access information on their phones"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3176499)

RS

Rodney S.

Service Manager

> "It doesn't and they oversell what and how they can perform. Upon launch after 5 months of implementation..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___6262989)

JE

Janna E.

Production Manager

> "reporting is best for locations when our clients ask for a service history report!"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3028083)

EK

Ernie K.

Office Manager

> "Instead we are paying $70 for QuickBooks, which we never use. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___6498662)

FW

Frankie W.

Secretary

> "Being able to take the call, dispatching the job and completion has become so much easier for everyone."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3471500)

LA

Lisa A.

Office Manager

> "Hard to navigate for both technicians/office staff. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___6505982)

JW

Janet W.

Owner

> "I liked the dispatch feature and being able to move my customers around"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___3343943)

CK

Carl K.

Owner

> "This product resulted in countless hours of lost productivity along with what I feel was a total rip off to..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___6193925)

DO

Dan O.

owner

> "From an owner and management side of things, I sincerely appreciate how this tool helps customer,..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2800566)

DP

David P.

Director of Special Projects

> "A lot less intuitive than say, ServiceTitan."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___6767519)

DO

Dan O.

owner

> "By in large, FieldEdge has the service process covered and help companies that use it, become better at..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2800566)

EK

Ernie K.

Office Manager

> "Now see the worst example below."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___6498662)

GB

Gene B.

CEO

> "FieldEdge had one of the most complete feature sets of all the software we evaluated"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3089718)

DR

David R.

Service Manager

> "In order to use the mobile function you will have to pay a yearly support fee plus a per user fee. If you..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3035127)

JT

Jason T.

V.P.

> "we researched 2-3 top software companies specific to our industry (HVAC & PLUMBING) and after our research,..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2360947)

VR

Verified Reviewer

Office Manager

> "The system lagged, wouldn't connect, there were mobile issues, you name it."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#GetApp___4791868)

SC

Sadie C.

Accounting

> "Links to QuickBooks which is helpful. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3199330)

VR

Verified Reviewer

Service Project Manager

> "The mobile app is horrendous and completely unusable by our technical crew."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3993983)

BW

Bobby W.

Owner

> "The dispatch board is nice in that it shows when a technician is traveling to an appointment, working or..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2400517)

VR

Verified Reviewer

Office Manager

> "The customer service reps didn't know anything, and if you escalated it to your actual account reps, they..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#GetApp___4791868)

JS

James S.

Owner

> "Quick books integration works adequately."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3522849)

SS

Sherry S.

Owner

> "Do not like that I cannot print customer notes (previous history)-"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3995215)

DR

David R.

Service Manager

> "The software works without too many issues"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3035127)

RW

Robert W.

President

> "The link between feildEdge and Qbooks keeps disconnecting "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___4005261)

CO

Christina O.

Owner

> "Techs are able to type in notes on a job that we can go back and quickly read."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2343789)

RN

Robin N.

CEO

> "then I have to spend the next two days trying to get the fieldedge tech on the phone. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___3818142)

IT

Irene T.

General Manager

> "I could not ask for better customer service."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3467794)

VR

Verified Reviewer

Accounting Manager

> "In actuality QBO will not give you the report."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#GetApp___3837817)

CB

Cathy B.

Office Manager

> "Payment processing and call monitoring integration are extremly useful."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2375219)

JW

Janet W.

Owner

> "I was over charged and now my account rep is ghosting me and no one will email me back or give me a refund."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___3343943)

SO

Sarah O.

Director - Operations

> "I can reach him whenever I need to and he always responds with a thorough email and follows up over the..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2369365)

FW

Frankie W.

Secretary

> "We have also had issues with losing a customer's signature."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3471500)

WB

Witni B.

Manager

> "They have the best customer service."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___3143414)

BW

Bobby W.

Owner

> "They really need a moment of humility to really step back and humbly critique their own product and then..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2400517)

MP

Mark P.

Vice President

> "I've recommended it to several colleagues in the service business. While no software is a perfect fit for..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2291423)

GB

Gene B.

CEO

> "I don't know the development team personally, but they seem very inexperienced."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3089718)

LB

Lisa B.

Service Manager

> "Easy to use. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2896260)

BW

Bobby W.

Owner

> "As such, I'm not certain that proper feedback is flowing through to the developers as some of the features..."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2400517)

BW

Bobby W.

Owner

> "The product has a few nice features. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2400517)

SO

Sarah O.

Director - Operations

> "Sometimes our techs have issues with the app and have to uninstall and reinstall it"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2369365)

LK

Lisa K.

Office Manager

> "it is Cloud based, easy to use, mobiles are able to use"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2370377)

PS

Peter S.

Owner

> "This is not advisable as there is much to learn."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3211095)

MP

Mark P.

Vice President

> "Constant updates and improvements. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2291423)

BW

Bobby W.

Owner

> "You have no way of copying an existing estimate to another customer. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2400517)

DO

Dan O.

owner

> "I have been impressed with most every feature that they offer. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___2800566)

JS

James S.

Owner

> "Tech support was terrible."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3522849)

AM

Ashley M.

Office Admin

> "Our main contact for support is \[SENSITIVE CONTENT HIDDEN\] and SHE IS AWESOME!"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2342776)

JS

James S.

Owner

> "Completely not user friendly."

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3522849)

AM

Ashley M.

Office Admin

> "Love our support person \[SENSITIVE CONTENT HIDDEN\]!!"

[See full review](https://www.capterra.com/p/111740/FieldEdge/#SoftwareAdvice___2342776)

JC

Jerry C.

Owner

> "The on boarding was not very good. "

[See full review](https://www.capterra.com/p/111740/FieldEdge/#Capterra___3177353)

[View Reviews](https://www.capterra.com/p/111740/FieldEdge/reviews/)

## User interface

4.27 (308)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)

4.16 (306)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Service Fusion

Top features

33/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

FieldEdge

32/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/111740/FieldEdge/#features)

### Recognition

Service Fusion is recognized as a top-rated tool in 2 Capterra Shortlist reports

FieldEdge is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

FieldEdge

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

FieldEdge

-   By Xplor Technologies
-   Located in United States
-   Founded in 2009

## Popular Comparisons

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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$245/month

Price

Contact vendor for pricing

4.1

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/111740-153475/FieldEdge-vs-FieldPulse)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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$245/month

Price

$39/month

4.1

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.2

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/111740-194155/FieldEdge-vs-BuildOps)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$245/month

Price

$29/month

4.1

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

3.9

Features

4.2

4.1

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/111740-150053/FieldEdge-vs-ServiceTitan)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

3.9

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/111740-127994/FieldEdge-vs-Jobber)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Contact vendor for pricing

Price

$79/month

3.9

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/111740-140363/FieldEdge-vs-HouseCall-Pro)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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$245/month

Price

Contact vendor for pricing

4.1

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal)

[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[4.16 (306)](https://www.capterra.com/p/111740/FieldEdge/reviews/)

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Contact vendor for pricing

Price

$35/month

3.9

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/111740-136363/FieldEdge-vs-ServiceBox)