CozyRoc SSIS+ Components Suite vs Amaka: Which is a better fit?

Customer service is very responsive and helpful. COZYROC has been more than willing to help us implement their tools in the most reliable, easy, and safest way possible.

I ran into the same problem on two separate occasions, about 1 year apart, so don't think it's isolated.

Cody C

Sr Data Engineer

I think the customer service at CozyRoc is above and beyond the competition. They are super quick to get back on support issues, very accurate on troubleshooting, and a pleasure to work with.

We had an issue installing CozyRoc where there was a conflict and we had to reinstall VS 2015 and SQL Server Management Studio on my machine.

The interfaces with Sharepoint (both on-prem and on-line) and with Salesforce have save me many wasted man-days of effort. Allied to that, the enhanced file tasks have made this a superb purchase.

Its a bit hard to get your head around the whole SSIS+ and the documentation on the table difference component is a bit limited.

But just as important as the functionality is the support that the team provides - They have answered every question I have ever submitted, quickly and friendly.

Bill B

CEO

When writing transactions, one has to separate the transaction lines with an empty row. CozyRoc provides the Query component to automatically setup the empty rows.

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing.

Missing records: after integration, some of my transactions were missing.

Amaka's Customer Service is superb. Sensitive content hidden] was super lovely and was able to rectify my issue quickly and efficiently and saved me HEAPS of time trying to solve it myself.

Lack of choice with how to customise the fee processing or the account codes that they were mapped against.

For my most recent experience, I worked with [sensitive content hidden] who is great to work with as she is very responsive, helpful, and understands the systems very well.

There were a few errors with syncs but all sorted once discussed with Customer service.

The customer support is amazing. The support person have clearly outlined the issues that was rasied, and was able to solve it within matter of minutes.

I may have difficulties in the future when I make changes in Xero and then require these changes to be reflected in Square for future transactions.