Zoho Assist vs Jitbit Helpdesk: Which is a better fit?

Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.

We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.

It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.

AMY A

Business Relationship Manager

Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Add on costs and the lack of audit functionality should be addressed.

The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.

Chandan C

CTO

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.

With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.

It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.

Worst customer service ever, The App doesn't work.

Matt M

Telecoms Engineer

The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.

Lack of social media integration, but you hack your own using Zapier.