Zoho Assist vs SupportBee: Which is a better fit?

Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.

We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.

It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.

AMY A

Business Relationship Manager

Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Add on costs and the lack of audit functionality should be addressed.

The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.

Chandan C

CTO

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Alex A

Analista de aplicaciones

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.

Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text.

Good software, we are a happy user for years now. Works great and does what is says is does.

Alex A

Analista de aplicaciones

We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee.

Awesome customization and ways to stay in contact with customers, great customer support too.

Alex A

Analista de aplicaciones

We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases.

William W

Conference Manager

This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's.

I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox.