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Outsourced IT & MSP Support, IT Support, Customer Help Desks.
Remote support. System administration. Helpdesk. Classroom management.
Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.
We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.
Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.
Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.
Add on costs and the lack of audit functionality should be addressed.
The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
It is really easy to help them in this way. My tasks are so much easier, programs can be installed from one master computer, files can be interchanged, really it is a fantastic help for me.
I was unable to retrieve a file but this was due to my lack of knowledge as to how to do it. I contacted customer service and within 24 hours I had the reply.
Its perfect for the office environment and can be used in schools and education. I have tested a lot of remote apps over the years and i am well happy with lite manager.
Stop working if you try to rename filename of exe file. Interface and remote management are sometimes a bit slow.
It's very great software and it's Free for personal use, it's fast and easy. The app can be downloaded on any iOS or Android device.
Thus, by starting a local NOIP server, you restrict access from the outside. There is multiplatform here, which, of course, is not ideal for Linux, but it has enough functionality to work.
Excellent remote support, easy setup and use, the ability to inventory.
This tool offers a simple and clear-cut UI, aimed at providing ease-of-use for the novices, but it is still quite difficult and takes a lot of time to set it up and get used to it for the first time.
Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.
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Zoho Assist
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