# Compare Zoho Assist vs Pulseway 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Assist and Pulseway based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-141792/Zoho-Assist-vs-Pulseway --- # Zoho Assist vs Pulseway Features and Cost Comparison Last updated July 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistPulseway2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,446 reviews](#user-reviews) Positive 1,403 Neutral 32 Negative 11 [## Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting Price $67.00/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR ŠF Based on [310 reviews](#user-reviews) Positive 297 Neutral 10 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,938 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Unattended Access 4.8 Multi-Channel Communication 4.1 \--%Fit Missing features Not enough reviews Feature ratings Single Sign On \-- Remote Access/Control 4.5 SSL Security NA Unattended Access 4.1 Multi-Channel Communication \-- User satisfaction User satisfaction 4.7 User reviews[1,446](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.7 User reviews[310](https://www.capterra.com/p/141792/Pulseway/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $67Usage Based, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions. ## User reviews Pros & cons Jason S. EVP - IT > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) OB Oliver B. Finance > "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) UC Ulysses C. Coding Consultant > "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) FP Fernando P. CEO > "Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HK Hosam K. Owner > "The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7161391) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) MS Manju S. Finance Manager > "Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166106) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) BH Brian H. Technology Manager > "Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MM Michael M. CIO > "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Mintu B. Group Data Lead > "It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159068) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Miki L. Owner > "Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178753) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) GV Guruduth V. IT Manager > "The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) SL Santiago L. TI analyst > "the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PP Peter P. IT Administrator > "Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7162472) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) GV Guruduth V. IT Manager > "The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have significantly..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) GV Guruduth V. IT Manager > "The connection quality is stable, and the security features provide confidence when accessing and managing remote devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) OB Oliver B. Finance > "one of the standout features of Zoho Assist is its fast and stable remote connection performance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) MP Mitul P. CEO > "I can send the customer a link, connect to their computer, and help them right away without making the process complicated." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159357) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) WW Will W. IT > "The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) GP George P. Lead Developer > "There are not many things I did not like but I am not a fan of the per person/unit pricing model offered." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7164079) UC Ulysses C. Coding Consultant > "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) BH Brian H. Technology Manager > "The unattended access feature is particularly valuable for managing servers and systems after hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) RG Robert G. Principal Engineer > "My client was out of support for 5 days while I waited for verification." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178960) MI Mark I. IT Tech > "Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154691) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) FP Fernando P. CEO > "Up to this point, the only potential drawback is market recognition." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JA José A. It Manager > "So far, chat responsiveness is the main issue." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177997) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) CR Christopher R. Sole Proprietor > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) DE Darryl E. IT Manager CISO > "The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475996) TpnF ŠTěpán F. Chief Operations Officer > "It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6525383) LM Lerato M. IT Security > "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499645) RS Rick S. Owner > "The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419731) BW Bryan W. IT Specialist > "I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) DB Daniel B. Systems Manager > "Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) ED Eric D. Head of IT > "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372) MB Mbuyelo B. IT Admin > "Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499648) BR Benjamin R. Director of Operations > "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588) AB Adrian B. IT Specialist > "I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687) VR Verified Reviewer Infrastructure Specialist > "sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6457624) EP Ernesto P. it manager > "It made managing systems remotely so much simpler, especially the real-time monitoring feature, which gave me peace of mind knowing I could..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475928) WB Will B. Technical Engineer > "The mobile app is lacking in some features like remote access into computers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6454526) GR Giovanni R. CEO > "The Service is Awesome, we can Manage easily our customer IT infrastructure, concerning price is affordable and they are ready to find a right..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6430082) BP Brett P. Network Admin > "The mobile app, while useful, occasionally crashes, which can be frustrating." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) BL Byron L. Software Developer > "I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7037938) AJ Alexander J. Head of Technology > "Third-party services were not as slick to setup as the initial Pulseway instance." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499750) EH Egil H. IT manager > "I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469) TS Troy S. VP IT > "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136) LV Lachezar V. Fullstack Developer > "Great allround solution for monitoring, patch management and system administration for users and servers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509545) JH Jacob H. System and Network Administrator > "MacOS support for example was broken for us for about a month after a Pulseway update." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462) MA MOHAMAD A. Senior System Administrator > "The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445208) BW Bryan W. IT Specialist > "It feels incomplete and can be tricky finding information on a certain feature." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) TE Thomas E. IT Technician > "It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6473703) DB Daniel B. Systems Manager > "One specific issue is with multi-screen support." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) RB Raffaele B. Developer Manager > "My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of the..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938) BO Boyd O. Boyd's PCS - Owner > "I locked my account out once and it took a few days to regain full access." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6510162) BP Brett P. Network Admin > "The mobile app is particularly impressive, allowing me to monitor and control systems on the go." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) ZJ Zoran J. System Engineer > "Workflows are not fully developed and have room for improvement" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455558) AE Armand E. IT Support Technician > "Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6472322) RR Richard R. Support Engineer > "You have less posibilities then a solution like Datto and support is not always as good as it should be." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) HB Helen B. Data Manager and Software Developer > "Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509525) FR Frank R. Director of IS, CTO > "The PSA is not as feature rich as some other offerings in the space." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6442281) RR Richard R. Support Engineer > "For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) KJ KJ J. Owner > "Endpoint protection is not integrated." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445222) AM Andrew M. Director > "The ease of remote management and monitoring of our systems in one place is an invaluable time saver for a small team." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6463265) RG Randy G. AVP - Systems Adminitrator > "The website would sometimes encounter performance issues/unresponsiveness." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6813568) CR Christopher R. Sole Proprietor > "James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) DD Destry D. Engineer > "Only downfall is that I am the only system administrator, and it is only a minor portion of my" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6444755) MR Mathieu R. Programmeur Jouabilité > "The real-time insight into workloads was a big advantage." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7052461) DB Daniel B. Systems Manager > "This setup is awkward and hampers productivity." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) AG Anthony G. CEO > "Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837) JV J V. IT Manager > "Because of a communication error the wrong license got renewed." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6461442) JS Jubaire S. CTO > "The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419921) OB Owain B. IT Service Desk Manager > "PSA is a bit to basic for our needs." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166) AO Aaron O. Infra Service Delivery Manager > "Its mobile app and desktop interface are intuitive and user-friendly, making it easy to monitor and manage devices on the go." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6452030) TT Trenton T. Owner > "The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___3273790) RM Raul M. IT Manager > "I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474967) CP Colter P. IT Manager > "You can't sort or manage files, you can't type a directory path, you can't send directories." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) RM Rob M. Technical Director > "It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___4955561) JH James H. CEO > "Sales channel needs improving as chat doesnt seem to get answered upon initial enquiry, but persevere as the product is worth that small pain..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2933345) AG Anthony G. CEO > "Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837) CP Colter P. IT Manager > "The file transfer for remote control sessions is horrible. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) BP Brett P. Network Admin > "Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) CP Colter P. IT Manager > "The remote control program organization is weird. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) [View Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/) ## User interface 4.72 (1,446) [Pulseway](https://www.capterra.com/p/141792/Pulseway/) 4.68 (310) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Zoho Assist 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) Pulseway Top features 38/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/141792/Pulseway/#features) ### Recognition Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports Pulseway is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Pulseway Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 Pulseway - By MMSOFT Design - Located in Ireland - Founded in 2011 ## Popular Comparisons [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $67/month Price $795/year 4.5 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141792-170018/Pulseway-vs-ManageEngine-Desktop-Central) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (489)](https://www.capterra.com/p/181954/Iru/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.6 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/141792-181954/Pulseway-vs-Iru) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/141792-180609/Pulseway-vs-Action1-RMM) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) $67/month Price $129/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-184229/Pulseway-vs-NinjaOne) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,898)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ₹480/month Price $30/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $67/month Price $1.75 4.5 Features 4.2 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-141792/N-central-vs-Pulseway)