# Compare Zoho Assist vs Atera 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Atera and Zoho Assist based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-144309/Zoho-Assist-vs-Atera --- # Atera vs Zoho Assist Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AteraZoho Assist2/4 selected [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [448 reviews](#user-reviews) Positive 419 Neutral 17 Negative 12 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,402 reviews](#user-reviews) Positive 1,361 Neutral 32 Negative 9 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,831 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings Single Sign On \-- Remote Access/Control 4.6 SSL Security 4.0 Multi-Channel Communication 4.6 Unattended Access 4.6 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Multi-Channel Communication 4.1 Unattended Access 4.8 User satisfaction User satisfaction 4.5 User reviews[448](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.7 User reviews[1,402](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) BR Bradley R. IT Director > "Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7144155) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) Chinedu N. IT Support Specialist > "It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) Chinedu N. IT Support Specialist > "Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface 4.54 (448) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) 4.73 (1,402) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Atera Top features 36/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) Zoho Assist 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition Atera is recognized as a top-rated tool in 3 Capterra Shortlist reports Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Remote SupportSoftware (2026)  ### Deployment & support Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Atera - By Atera - Located in Israel - Founded in 2011 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,635)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $129/month Price $795/year 4.3 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $129/month Price $67/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $129/month Price $1.75 4.3 Features 4.2 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-144309/N-central-vs-Atera) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)