# Compare Zoho Assist vs ISL Light 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ISL Light and Zoho Assist based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light --- # ISL Light vs Zoho Assist Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ISL LightZoho Assist2/4 selected [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [779 reviews](#user-reviews) Positive 768 Neutral 10 Negative 1 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,400 reviews](#user-reviews) Positive 1,359 Neutral 32 Negative 9 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,827 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Not enough reviews Feature ratings Single Sign On 4.8 Remote Access/Control 4.8 SSL Security \-- Multi-Channel Communication 4.7 Unattended Access 4.8 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Multi-Channel Communication 4.1 Unattended Access 4.8 User satisfaction User satisfaction 4.7 User reviews[779](https://www.capterra.com/p/146892/ISL-Light/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.7 User satisfaction 4.7 User reviews[1,400](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $34.90Other, Per Month - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons BV Bart V. owner > "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537242) PS Primož S. Head of Customer Support > "While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) AA Aaron A. IT > "The experience is very good, both for the user and the administrator, ease of connection, connection to..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) DR Danijel R. System tehnician > "I don't like how the administration tools are implemented, especially when you accidentally open UAC window you..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009188) RW Robert W. Manger, Technical Services > "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) SS Seth S. Internal Systems and Security Manager > "Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010808) PR Patrik R. System administrator > "The remote access is fast and reliable, and the ability to connect to users without requiring them to install..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006090) DC Daniel C. Overtrold > "The installation right now is a bit of a hassle on Arch / OpenSUSE." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011975) AC Andrej C. Managing > "Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009579) AA Aaron A. IT > "For mac os it is a bit complicated to control but that is the fault of mac os security" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) G Gregor Ž. Professional Worker > "The performance is excellent, even on slower networks, and the interface is clean and user-friendly." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) RC Robert C. CONTROLLER > "LITTLE DIFFICULT GETTING THE PRINTER ON THE SUPPORT COMPUTER SETUP ON THE CLIENT COMPUTERS SO THAT PRINTING OF..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092568) MM Miha M. advisor > "The platform is well structured, user-friendly, and allows efficient work without the need for extensive..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) BG Bob G. Owner > "Cannot choose location for file transfer." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6497993) LH Luka H. Sys admin > "It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) WW Walter W. Network Administrator > "The only con I could even give it is when you set unattended access and then go to connect to that machine it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092692) PS Primož S. Head of Customer Support > "For over a decade, ISL has been our trusted solution for seamless access and user support across our..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) TH Tim H. CEO > "Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6620090) A Andrej Š. System technician > "Always-on function is really good as it provides a backup when VPN's or RDP have issues." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) Martin H. Managing Director > "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4951635) MI Marko I. Head of IT > "It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) VR Verified Reviewer IT Systems Engineer > "ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092019) A Andrejs Š. Head of infrastructure > "The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) Michael D. Managing Director > "The only thing that was a bit awkward until explained was the use of custom RDP ports..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4885630) A Andrej Š. System technician > "Remote access works with no hiccups and it works on multiple OS's." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) DD Derek D. Technical Manager > "The only thing I dislike is the file transfers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___5003476) LP Lenart P. Delivery manager > "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010467) MK Mitja K. IT Spec > "users have some issues with e-mail link not working they need ID so we can connect" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316745) MO Marko O. IT support > "In addition, the price is excellent — more affordable than similar programs such as TV, which further increases..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006091) NG Nikoloz G. IT Support Engineer > "It is kind of laggy and also sometimes when I try to get admin rights it stuck and don't let me do anything" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4341850) PS Primož S. Head of Customer Support > "Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) GJ Grant J. Director > "Nothing - very happy with the current functionality. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6005455) JF Jure F. CEO > "The interface is simple and intuitive, so even non-technical users can navigate it easily." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011137) JB Jeff B. IT Director > "very small issue of some staff having difficulty downloading the small driver to use the program. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995311) BV Benjamin V. Head of CNC Programming > "The application works flawlessly, allows quick access and simple remote support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7005432) TS Tom S. Administrator IT > "Sometimes clipboard-sharing function doesn't work" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3984033) G Gregor Ž. Professional Worker > "ISL Light is an outstanding remote support solution." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) MF Mathew F. Technical Director > "The random crashes when using too many sessions." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3990859) RW Robert W. Manger, Technical Services > "It doesn't get buried amongst all the open browser tabs and makes it easy to find. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) TK Tim K. Network manager > "Occasionally loses connection and have to reconnect with new session." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3638413) Gareth J. Director > "We have all our customers systems set up for unattended access meaning we can support anyone at anytime from..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092215) AS Andraz S. Računalniški programer > "Just sometime client can not give me access to keyboard." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316802) AV Aleksandra V. IT Support > "I really appreciate being able to provide remote support to colleagues reliably and without complications." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) HS Harold S. Geschäftsführer > "Screen sharing doesn't really work well for us." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316799) RR Romain R. Administrator system and devops > "The interface is intuitive and reliable, making remote support efficient." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010402) DB David B. Director > "I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2939560) GR Guillermo R. Systems Administrator > "Compatibility, you can take remote control even for mobile devices" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6611810) DW David W. IT Manager > "I have not had a need to call in for technical support yet." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995604) MI Marko I. Head of IT > "What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) AA Ana A. Programme Officer > "We did not encounter features that would be difficult to use or would demand a change in our business processes." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3117167) AV Aleksandra V. IT Support > "The security of the connection is also very high, which gives confidence." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) CB Cemil B. IT and Data Security Specialist > "The remote connection time is a bit too long." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3466786) PS Primož S. Head of Customer Support > "It offers the right set of features to deliver effective user support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) SM Silvo M. Delivery manager > "Distribution in a form of executable can make troubles." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479382) RW Robert W. Manger, Technical Services > "From a user perspective, this is a very convenient tool that puts everything in one place. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) AP Andrea P. Practice Manager > "Sometimes it's a little slow, but that's maybe more to do with our internet that the software...." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3257616) AV Aleksandra V. IT Support > "The interface is very intuitive, so even first-time users can easily get used to it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) DS Donna S. Practice Manager > "I did not find any features that I did not like." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4052935) ZP Zan P. ICT Development Engineer > "The interface could be more modern, but the overall experience has been excellent." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009317) DZ Darjan Z. CEO > "Some crashes with ubuntu installation." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3492756) U Uroš Ž. Director > "Transparent and efficient, stable running as for simple or professional use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7013360) RA Rafael A. Ing Preventa > "In many occasions the session freeze and the keyboard can´t catch what the operator type, we need minimize..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2388552) A Andrejs Š. Head of infrastructure > "One of the standout features of ISL Light is its robust functionality." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) MN Matevž N. računalničar, računovodja > "The connection is slow some times." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479427) Xiping Z. Director > "The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6098034) P Primož Š. ceo > "Problems with mac computers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479698) ND Neil D. Operations Manager > "The thing i like most about ISL light is that we are able to see if our systems are up and running using the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6000334) NJ NIk J. Helpdesk analist > "a bit of delay on top bar when the connection drops (i am wondering if the connection is poor and after 3..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2228483) PR Philip R. Director > "Very effective for all my remote support requirements, couldn't work without it" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6361377) JW Jessica W. Practice Manager > "Set up confuses me but I call and they walk me through everytime" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3454768) MM Miha M. advisor > "It is easy to use and very intuitive." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) GK Gregor K. CEO > "Always on feature sometimes fails." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3480378) G Gregor Ž. Professional Worker > "I really appreciate how simple and intuitive ISL Light is to use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) RD Robert D. CEO > "It lacks some features - for example - double screen comes in one big windows (instead of two seperate)." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2195084) UZ Uroš Z. Network Administrator > "Stable, secure, and perfect for IT remote assistance."" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009728) MJ Miljenko J. Head of tech support engineering department > "There was no features that wasn't good enough for me." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3106565) AC Andrew C. Software developer > "The product is robust and reliable and although I have tried competitors free versions, I know that it is well..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6449738) MM Marco M. CEO > "Support to Linux server in text mode now is not upported" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2809622) LH Luka H. Sys admin > "I really like ISL Light for its simplicity and reliability." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) MB Malcolm B. Director > "use it every hour of every day have tried others, but graphics poor, expensive or not as secure" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2489843) [View Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) NC Nick C. Senior Security Operations Engineer > "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface 4.74 (779) 4.73 (1,400) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ISL Light Top features 43/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/146892/ISL-Light/#features) Zoho Assist 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition ISL Light is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support ISL Light Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ISL Light - By ISL Online - Located in Slovenia - Founded in 2001 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $34.9/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $34.9/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $34.9/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $34.9/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.78 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/) $34.9/month Price $5/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) $34.9/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/146892-219280/ISL-Light-vs-Iperius-Remote) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) ₹480/month Price $67/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-141792/Zoho-Assist-vs-Pulseway)