# Compare Zoho Assist vs ScreenConnect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ScreenConnect and Zoho Assist based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect --- # ScreenConnect vs Zoho Assist Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ScreenConnectZoho Assist2/4 selected [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price $30.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [1,895 reviews](#user-reviews) Positive 1,815 Neutral 62 Negative 18 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,402 reviews](#user-reviews) Positive 1,361 Neutral 32 Negative 9 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,831 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security 4.0 Multi-Channel Communication 4.5 Unattended Access 4.4 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Multi-Channel Communication 4.1 Unattended Access 4.8 User satisfaction User satisfaction 4.7 User reviews[1,895](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.4 User satisfaction 4.7 User reviews[1,402](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $30Flat Rate, Per Month - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons NO Nelson O. IT Systems Admin > "ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) TW Todd W. IT Manager > "It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) NT Nathan T. IT Technician > "The ability to view all screens, deploy scripts, and transfer files is always a bonus." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) AF Allen F. Director of Information Technology Solutions > "It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) LK Lorenzo K. Security Project Engineer > "Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6857979) TW Todd W. IT Manager > "Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) NO Nelson O. IT Systems Admin > "The appearance is neat and user-friendly, and it is not complicated to arrange unattended access." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) MI Matt I. VP of IT > "The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6844412) NO Nelson O. IT Systems Admin > "Some menus still feel confusing, but the software runs fast and works well in practice." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7113582) UZ Uriel Z. Sr Systems Engineer > "The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6551574) MK Mark K. Filed Engineer > "Gives us total control of the machine and is super easy for the customer to give us the access to their machine." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6817262) TW Todd W. IT Manager > "ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7036516) VR Verified Reviewer Executive > "The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6830303) LK Lorenzo K. Security Project Engineer > "Features are sometimes changed without too much notice, leading to confusion from technical resources." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6857979) MS Michael S. Cyber Manager > "We love the ability to remotely connect to our clients along with the ease of use and features that the product offers." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7003889) NT Nathan T. IT Technician > "Sometimes it can be a bit hard for older users to find and run downloads." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) VR Verified Reviewer IT Manager > "Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6078970) MC Mitch C. Escalation Tech Lead > "Sometimes the Agent Doesnt install properly and we have to contact support." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7013568) VR Verified Reviewer Senior Technician > "A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6661391) SC Shane C. Systems Administrator > "Sometimes it's difficult to make groups of endpoints due to the advanced filtering options" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6439897) VR Verified Reviewer Executive > "ConnectWise ScreenConnect is highly reliable for us." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6830303) CS Corey S. IT Support Manager > "Sometimes a screen sharing session can be a little laggy when connecting with Macs." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) IB Ian B. NOC Manager > "It has been very helpful to use the remote screenconnect tool to use to connect to users machines." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6539981) AF Allen F. Director of Information Technology Solutions > "It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) MP Mattia P. IT Operations Manager > "The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6864095) AM Austin M. Admin > "Sometimes the connections can drop or the deployment wont work for what ever reason." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6311739) EM Eduardo M. Systems and Technology Lead > "very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6186051) SG Shaun G. Manager, Managed IT > "Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4817928) NT Nathan T. IT Technician > "Customer support is unmatched as well and they are always willing to take care of any issues with the software itself." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) IS Ivy S. Network Engineer > "Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5012884) IS Ivy S. Network Engineer > "SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5012884) AJ Andrew J. NOC Lead > "The interface can be a bit messy." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6803780) CS Corey S. IT Support Manager > "We compared it against another well known screen sharing tool and this was way less expensive for the same features." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) CTAS Cornelius Tian Andi S. owner > "mobile access not as smooth as desktop" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6793301) NT Nathan T. IT Technician > "Installing access on machines is as easy as clicking a button." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7015050) LC Linsay C. Owner > "I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) AF Allen F. Director of Information Technology Solutions > "It was easy to use and provided the basics of what was needed to support our machines." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___7010880) Bongani B. IT TECHNICIAN > "the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4390830) CS Corey S. IT Support Manager > "I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6343452) SO Shawn O. IT Systems Specialist > "Not enough options for sorting the devices. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5045931) CB Connor B. Client Services Manager > "Setting up my screen display for the non-profit I work for was a breeze." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6801418) LC Linsay C. Owner > "Also it's hard to see if another user is logged in to the system already." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) GM Gianni M. Marketing Manager > "The software also has very professionalised and responsive vendor support services providers." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6642330) TA Tarek A. Customer Service Specialist > "It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4642309) SC Shane C. Systems Administrator > "As a company, we're happy to use ScreenConnect for our remote management solution." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6439897) MSB Mohamed Salah B. Project Manager > "ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4489836) VR Verified Reviewer IT Manager > "they also allow us to have a custom domain and splash screen for a professional look" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6078970) AC Aiden C. Software Support Team Lead > "The layout can make it difficult to click in the right place (poorly placed dropdowns, etc.) when remoting in." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4271242) LM Lucia M. HR Manager > "This product ensures secure connections and easy to use controls." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6629091) WL Warren L. General Manager > "more often than not, the support team have to escalate and log a ticket, which takes a while t get a response." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3560535) CTAS Cornelius Tian Andi S. owner > "overall I like this app because the speed, reliability and security" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6793301) JL Jacob L. IT SUpport Engineer > "Avoid Avoid Avoid represents a massive corporate risk" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#SoftwareAdvice___5024475) LC Linsay C. Owner > "This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4999033) SL Shawn L. IT Manager > "Customer support takes long for feedback" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5098238) AM Austin M. Admin > "How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6311739) HA Henri A. Sales manager > "Only thing that bothers a bit is that "remember me" does not work so every time I have to log in with "2-step auth."" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4262472) Jimmy Dean H. IT Manager > "It's very easy & intuitive to use with a great interface & plenty of details per device." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6784530) KA Kyle A. Operations Manager > "We've occasionally had some issues when the service decides to not boot correctly and we have to re-install." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4297229) AJ Aditya J. Developer > "Overall, ConnectWise Control is an effective remote access and support programme that provides companies with a number of features and..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4700412) MSB Mohamed Salah B. Project Manager > "Additionally, it lacks some advanced features that may be necessary for certain businesses." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4489836) Raj S. Software Developer > "It helps in saving a lot of time by allowing remote access to a customer's device where both of us can use the device and help them with the..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4080272) DB Dylan B. IT Specialist > "There are times when it's slow to connect to the website." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4749326) JM Justus M. Freelancer > "There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4391001) Akshay S. Game Developer > "The thing I liked least about ConnectWise Control was its lack of native mobile apps. While there is a mobile web app, it is not as..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3355954) HW Henry W. Director > "We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3838834) VR Verified Reviewer Practice Manager > "There aren't any features of ConnectWise that we feel need to be improved at this time." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4377531) DS Dave S. Technical > "It's allows us access anywhere onto critical machines to run our operations." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4917603) Nick D. Systems Engineer > "Once it's installed it can be difficult to turn the process off and when we first implemented it the software would trigger systems that..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3503439) JM Justus M. Freelancer > "The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4391001) Abhishek G. Intern > "Sometimes service providers are used for malicious use.2." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4687423) CS Cassidy S. Consulting Team Lead > "ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4698233) ND Nick D. System Engineer > "Might be slow sometimes, depends on Internet speed" [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3633742) VS Vikas S. Manager > "ConnectWise Control's screen sharing, chat, and file transfer features make it easy for team members or clients to collaborate in real time,..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4627163) Jonathan N. System Engineer > "The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___3055373) DG David G. Art Director > "ScreenConnect is a great tool for managing our company's digital signage program." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5068309) MM Megan M. IT Exec > "The agents would all of a sudden lose connection with the server." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4504059) SO Shawn O. IT Systems Specialist > "This product made it much easier for our department to support teachers and administrators in a more timely manner. " [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___5045931) BG Brian G. Tech support > "It's a bit pricey compared to other alternatives that we looked at." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___4249648) BB Brittany B. Office Manager > "Easy to log on and allow access." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___6648673) AB Alexandra B. Director of Offsite-Programs (Call Center) > "We use the software to monitor multiple screens at once (10+) and there is a LOT of back and forth as you have to view each individual..." [See full review](https://www.capterra.com/p/147830/ScreenConnect/#Capterra___2661436) [View Reviews](https://www.capterra.com/p/147830/ScreenConnect/reviews/) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface 4.68 (1,895) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) 4.73 (1,402) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ScreenConnect 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/147830/ScreenConnect/#features) Zoho Assist Top features 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition No recognitions have been awarded to ScreenConnect Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Remote SupportSoftware (2026)  ### Deployment & support ScreenConnect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ScreenConnect - By ConnectWise - Located in United States - Founded in 1982 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $30/month Price $24.9/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/147830-194565/ScreenConnect-vs-TeamViewer) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) $30/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-147830/Slack-vs-ScreenConnect) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $30/month Price €22.9/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/147830-149595/ScreenConnect-vs-AnyDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $30/month Price $199/year 4.5 Features 4.5 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147830-177094/ScreenConnect-vs-Supremo-Remote-Desktop) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) $30/month Price €8.39/month 4.5 Features 4.2 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/147830-219280/ScreenConnect-vs-Iperius-Remote) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,526)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $30/month Price $14/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/147830-163332/ScreenConnect-vs-GoToMeeting) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)