--- title: "Compare Zoho Assist vs Gorgias 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho Assist and Gorgias based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/112011-155357/Zoho-Assist-vs-Gorgias" page_type: "comparison" language: "en" --- # Zoho Assist vs Gorgias Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistGorgias2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,491 reviews](#user-reviews) Positive 1,447 Neutral 33 Negative 11 [## Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) Starting Price $60.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [135 reviews](#user-reviews) Positive 126 Neutral 7 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshservice 4.6 (798) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 4,487 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 Multi-Channel Communication 4.1 SSL Security 4.7 Server Monitoring 4.9 \--%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control NA Multi-Channel Communication 4.6 SSL Security NA Server Monitoring NA User satisfaction User satisfaction 4.7 User reviews[1,491](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.6 User reviews[135](https://www.capterra.com/p/155357/Gorgias/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $60Flat Rate, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop. ## User reviews Pros & cons JL Junichi L. IT Support > "The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) JL Junichi L. IT Support > "Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) Jason S. EVP - IT > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) OB Oliver B. Finance > "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) UC Ulysses C. Coding Consultant > "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) BH Brian H. Technology Manager > "Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) FP Fernando P. CEO > "Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer CEO > "It so sophisticated and tailored to business need that u feel like u lost so many productive hours figuring out and it so easy just like abc made by..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7182371) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) HK Hosam K. Owner > "The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7161391) JM Joe M. Owner > "I believe the most difficult challenge was the ability to transfer files between the two computers. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185633) MS Manju S. Finance Manager > "Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166106) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) MM Michael M. CIO > "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Mintu B. Group Data Lead > "It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159068) MC Matt C. CEO > "License seat is automatically wasted by super admin by default." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7187941) Miki L. Owner > "Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178753) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) GV Guruduth V. IT Manager > "The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) SL Santiago L. TI analyst > "the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) ZD Zach D. IT Admin > "I didn't want a ton of support as the products that offer that tend to be much more expensive for the same functions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185627) PP Peter P. IT Administrator > "Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7162472) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GV Guruduth V. IT Manager > "The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) GV Guruduth V. IT Manager > "The connection quality is stable, and the security features provide confidence when accessing and managing remote devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) OB Oliver B. Finance > "one of the standout features of Zoho Assist is its fast and stable remote connection performance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) JL Junichi L. IT Support > "It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7180165) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) MP Mitul P. CEO > "I can send the customer a link, connect to their computer, and help them right away without making the process complicated." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159357) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) WW Will W. IT > "The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) GP George P. Lead Developer > "There are not many things I did not like but I am not a fan of the per person/unit pricing model offered." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7164079) UC Ulysses C. Coding Consultant > "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) BH Brian H. Technology Manager > "The unattended access feature is particularly valuable for managing servers and systems after hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) RG Robert G. Principal Engineer > "My client was out of support for 5 days while I waited for verification." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178960) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MI Mark I. IT Tech > "Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154691) FP Fernando P. CEO > "Up to this point, the only potential drawback is market recognition." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) JA José A. It Manager > "So far, chat responsiveness is the main issue." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177997) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) VR Verified Reviewer HRIS > "Zoho Assist allows me to connect to multiple computers simultaneously." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7155180) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) GV Guruduth V. IT Manager > "The interface is straightforward, making it easy for both technicians and users to navigate." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) RJ Rob J. System Admin > "sometimes the interface seems a bit confusing but still manageable." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6655009) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) SL Sylvain L. Computer Tech. > "Compare to other, the main page is not very intuitive." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421367) KF Ken F. Director, Internal IT > "Zoho assist is my first line application for support, full featured and intuitive." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) KM Kranthikiran M. RA > "the user interface can be confusing or difficult to navigate for first-time users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___4658783) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) KT Kareem T. VP > "We do not use any of the available integrated apps" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___2812336) Norbert M. Software Engineer > "Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7117829) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) LR Luc R. Support analyst > "Good integration with Zendesk." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6622269) MA Maria A. CEO > "At first was difficult to understand how it worked." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6701269) LR Luc R. Support analyst > "Generally pleased because of Zendesk integration and ease of use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6622269) BM Bill M. Client Support and Training > "I haven't found anything in using Zoho that is difficult or frustrating" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___4922805) DD Debasish D. Assistant Project Lead > "It has made my daily work more easier than before by being available 24x7." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7134061) NA Nausheen A. Events & Experiential Marketing Manager > "Its been a little difficult & not very user friendly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___3941202) SL Santiago L. TI analyst > "Furthermore, the tools it offers make daily operations much easier." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) ZD Zach D. IT Admin > "I didn't want a ton of support as the products that offer that tend to be much more expensive for the same functions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7185627) BL Berker L. Contruction > "So smart to use for beginners." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7149223) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) LP Lindsay P. Consultant > "I found it to be really simple for the end user as well." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7182875) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) FA Frank A. Head of Digital > "The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) FA Frank A. Head of Digital > "Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) FA Frank A. Head of Digital > "Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) VR Verified Reviewer Sr Manager, Digital Marketing > "The rules builder can get complicated fast if you're running a lot of automations." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7128752) FA Frank A. Head of Digital > "The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) VR Verified Reviewer Chief of Staff > "For instance, you can't save a filtered view of the inbox to default to showing the oldest email first." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) JL Jared L. HR Manager > "It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235) VR Verified Reviewer Chief of Staff > "Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) FA Frank A. Head of Digital > "It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) SB Stephany B. Customer Support Manager > "Sometimes it can be a little difficult to change automation features if you do not have prior training." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6595890) VR Verified Reviewer Chief of Staff > "There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) HS Hope S. Customer support > "Just the limited customization, and the interface is a bit overwhelming ." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6768004) CB Candace B. Operations Manager > "I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499) AR Albert R. Customer Service Expert > "The last few updates came with some UI changes that felt cluttered and unnecessary." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580) JL Jared L. HR Manager > "It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235) FM Freyxa M. CUSTOMER ASSOCIATE TRAINER > "But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266) RW Ryan W. System Admin > "Also allows us to delegate work more evenly across our customer service agents." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) OY Ozgur Y. E-com Man > "We were billed for $540 for nothing we used and now required to pay it." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751) JN Joshua N. Application Specialist > "It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6356148) LA Louis A. Operations Analyst Project Manager > "They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690) RW Ryan W. System Admin > "Overall, it has helped speed up our response times and distribute work evenly among our workers." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) OY Ozgur Y. E-com Man > "Awful CS, wrong guidance and scam." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751) CB Candace B. Operations Manager > "I'm always able to get a response from their team & they are constantly rolling out new updates." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499) LA Louis A. Operations Analyst Project Manager > "After launch, support can only be described as inconsistent, but consistently incompetent." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690) RR Rodrigo R. Admin > "Easy set up and the navigation for the customer on multiple shops platform" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547) LG Latoya G. Customer support agent > "My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3503583) FM Freyxa M. CUSTOMER ASSOCIATE TRAINER > "My whole experience has been Fair, many things can be used for friendly even though some things can be just better" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266) KF Kenneth F. Accounting > "Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4634604) JP Juliette P. CEO > "The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6007458) VR Verified Reviewer Head of Customer Experience > "Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735217) VR Verified Reviewer Software Engineer > "I was able to easily view and edit my Shopify orders, and they provide full context of customer issues so that I can instantly reply to their..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4383108) Jessica S. Marketing > "We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. " [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3172243) AR Albert R. Customer Service Expert > "Overall, Gorgias has been our main ticketing platform and has been very reliable." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580) AM Adrienne M. Online & Marketing Manager > "Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2763824) RW Ryan W. System Admin > "It was quick to setup and get running at a reasonable price point." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) MV Mark V. Customer Experience Lead > "Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) Saskia M. Senior Director Sales Marketing > "With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650) IH Ingrid H. Sales > "closing tickets is more complicated than other providers" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639) Saskia M. Senior Director Sales Marketing > "A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650) MV Mark V. Customer Experience Lead > "I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) RR Rodrigo R. Admin > "the overall experience was good, easy set up, navigation, good support" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547) AB Adam B. Systems Administrator > "Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) Sai R. Client Project Manager > "Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process!" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4895360) CB Claire B. Senior Ecommerce Manager > "It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2741437) LG Luke G. Head of Ecommerce > "Onboarding was really easy and migrating our old tickets over was effortless." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6188411) Kemal A. Costumer Service > "Sometimes there are users that have bug where their eyes are on every ticket they have opened." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2425725) Eszter D. Marketing manager > "Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3116785) TR Trevor R. COO > "Some channels are also not compatible to be merged, so they must remain separate." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336) DE Djedji E. Agent > "It is the best collaboration software for me." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6002733) MV Mark V. Customer Experience Lead > "Their engineering team is having issues keeping up with the many bugs the system has." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) MyY Muhammad yaseen Y. Saleman > "That allow you to work efficiently and organized and make it exactly what you need." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4123008) MO Maria O. Customer service department manager > "There's a lot of updates and it tends to interrupt the workflow sometimes." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226) JR Joanna R. Owner > "I love how it gives you customer information straight from Shopify." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4245141) MV Mark V. Customer Experience Lead > "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) RL Rebecca L. Dance Teacher / CS Rep > "It also made bringing new people onto the platform quick" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4243920) NM Nicole M. Community Manager > "There is no good way to mass email customers and it's such a pain point." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735164) CC Connor C. Owner > "I love the ability to write canned responses that contain dynamic variables that pertain to each customer." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3316088) AB Adam B. Systems Administrator > "That being said the interface and menu system is cluttery." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) SD Stephanie D. VP of Marketing > "I love that we can see all customer and internal communications in a single ticket, so we don't send multiple responses to the same customer..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744191) AB Adam B. Systems Administrator > "I do not use the product daily or in the same way our customer service team does..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) KE Katy E. Business Development Manager > "Saves us a lot of time by having customer ticket information readily available in the sidebar and the ability to add order information into..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735239) Pranav S. Founder > "Not good for scaled offshore customer service teams" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424) TR Trevor R. COO > "The snooze feature is also a great way to ensure inboxes do not fill up and tickets are not forgotten. Whenever questions do arise, the..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336) MC Melissa C. Senior Community Manager > "It's not the best experience on the customer's end." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489) LD Liz D. General Manager > "I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735061) AR Albert R. Customer Service Expert > "The last few updates came with some UI changes that felt cluttered and unnecessary." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580) JF Jessi F. Director of Marketing and Operations > "We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2757283) MV Mark V. Customer Experience Lead > "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) RP Ria P. Social Media Coordinator > "What I like most about Gorgias is how much you can customize the inbox and create filters for your needs." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2842256) AB Adam B. Systems Administrator > "That being said the interface and menu system is cluttery." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) Amanda R. Owner > "It contains multiple systems in one place, allowing me to optimize customer service and save time." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3035262) MO Maria O. Customer service department manager > "There's a lot of updates and it tends to interrupt the workflow sometimes." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226) Sigmund D. Senior Workforce Analyst > "Ease of use across multiple channels from social media to your own websites" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3644477) AB Adam B. Systems Administrator > "I do not use the product daily or in the same way our customer service team does..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) EH Erica H. Content Marketing Manager > "We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735025) Pranav S. Founder > "Not good for scaled offshore customer service teams" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424) JW Jaylynn W. Operations manager > "Gorgias helps us make it easy to stay on top of customer response, cutting down the amount of time we need to provide excellent service." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735137) MC Melissa C. Senior Community Manager > "It's not the best experience on the customer's end." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489) [View Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) ## User interface [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) 4.72 (1,491) [Gorgias](https://www.capterra.com/p/155357/Gorgias/) 4.64 (135) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Zoho Assist Top features 29/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance - Compliance Management - CRM - Cross-Platform - Customizable Branding - Customizable Reports - Data Encryption - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Mobile Device Access - Multi-Channel Communication - Multi-Monitor Support - Multi-platform support - Multiple User Accounts - Multi - Session Handling - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Reboot - Remote Update/Installation - Reporting - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) Gorgias 11/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance - Compliance Management - CRM - Cross-Platform - Customizable Branding - Customizable Reports - Data Encryption - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Mobile Device Access - Multi-Channel Communication - Multi-Monitor Support - Multi-platform support - Multiple User Accounts - Multi - Session Handling - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Reboot - Remote Update/Installation - Reporting - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication [See all features](https://www.capterra.com/p/155357/Gorgias/#features) ### Recognition Zoho Assist is recognized as a top-rated tool in 5 Capterra Shortlist reports Best Value Remote Support Software (2026)  Gorgias is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gorgias Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 Gorgias - By Gorgias - Located in United States - Founded in 2015 ## Popular Comparisons [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $60/month Price $115/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155357-164283/Gorgias-vs-Zendesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $60/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155357/LiveAgent-vs-Gorgias) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.60 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $60/month Price $25/month 4.5 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155357/Salesforce-vs-Gorgias) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $60/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155357/Freshdesk-vs-Gorgias) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $60/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155357/LiveChat-vs-Gorgias) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[4.68 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ₹480/month Price $30/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-147830/Zoho-Assist-vs-ScreenConnect) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (135)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $60/month Price $29/month 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk)