# Compare Zoho Assist vs Supportbench 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Assist and Supportbench based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-155934/Zoho-Assist-vs-Supportbench --- # Zoho Assist vs Supportbench Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistSupportbench2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,369 reviews](#user-reviews) Positive 1,328 Neutral 32 Negative 9 [## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Starting Price $32.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [116 reviews](#user-reviews) Positive 112 Neutral 4 Negative 0 ## Summary * * * Key features rated by users Features selected based on 9,611 reviews from remote desktop software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Remote Access/Control 4.8 Access Controls/Permissions 4.7 Screen Sharing 4.7 File Transfer 4.5 Mobile Access 4.7 \--%Fit Missing features Not enough reviews Feature ratings Remote Access/Control NA Access Controls/Permissions 4.9 Screen Sharing NA File Transfer NA Mobile Access \-- User satisfaction User satisfaction 4.7 User reviews[1,369](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.9 User reviews[116](https://www.capterra.com/p/155934/Supportbench/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.9 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $32Per User, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. ## User reviews Pros & cons Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) NC Nick C. Senior Security Operations Engineer > "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) PN Paul N. Systems Administrator > "Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6292669) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) JT Jean T. Director of Development > "It supports Linux systems, which other vendors dont have full support for. And installation is seemless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032635) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) MM Mario M. Owner and consultant > "It provides me with instant access to my test server when traveling, even my recent to Europe, it works fine in every city I was at the moment, I was concerned..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6266976) MG MIKE G. Product owner > "I had lower back pain and could not work sitted using my regular office set up." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769704) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) AR Anil R. Cluster IT Manager > "It stands out for its simplicity and reliable performance, making it ideal for our small IT teams and accessing the servers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6836244) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) RA Roshen A. System Administrator > "With some improvements to the UI and mobile support, it could be an even stronger product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) LV Laurence V. Special Projects Manager > "This program is indispensable for helping my children remotely. When family is dispersed all over the country it is great to still be able to help them." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7012941) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) AV Arjun V. Dev > "easy to use however it is browser centric, If you can provide download desktop icon to directly open the session would be great option" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047588) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) RA Roshen A. System Administrator > "It meets most requirements for remote troubleshooting and system access while remaining affordable and easy to manage." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032) GH Graham H. Head of IT > "File transfer can be quite slow some times and the interface is a little clunky, but works overall when needed." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6386574) PB Philip B. None > "Security features like 2FA and role-based access are solid." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PC Philip C. CEO > "The free version has limited functionality, which might not be sufficient for small teams or businesses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) KT Karthikraj T. Technical Lead > "Remote desktop access is very good, even we can use it in without any installations and easy to configure for all kind of users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058017) JR Jose R. NetSuite Admin > "Sometimes when in a session the screen goes blank and I have to restart the session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6647399) Michael H. Owner > "Zoho Assist has proven to have the best feature set and performance for the cost." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7075816) MT Matt T. Technical Director > "File transfer may not be as fast as others (although may have been poor internet connection)" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6689662) PB Philip B. None > "Zoho Assist is easy to deploy and works directly from the browser, which saves a lot of time when supporting users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) SS Shubham S. Owner > "They have new software releases without informing the users before which causes some issues while using the platform." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6313976) LB Larin B. Analyst > "I love it and continue to use it frequently as my daily access to users offsite workstations." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058305) JH Jan H. Boss > "Remote access did not work on mobile devices without app store" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6629467) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) GAJ Grace A. J. Quality Compliance Manager > "Our front-line agents love the ticket views and how fast they can triage now." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) TT Thinh T. QA Engineer > "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754) Bo K. Customer Service Ambassador > "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce and..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) FM Fredrick M. Manager > "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction and..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) John M. Manager > "Supportbench’s AI-driven customer summaries offer rapid insights, and the "create a response" feature dramatically boosts our response efficiency." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011568) BJlT Bodounrin Joël T. Graphiste > "The remark made is that the notification system is not yet good" [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656) Shahadat H. Team Manager > "The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___4868407) Tsitsi Hazel S. Systems Analyst > "Sometimes cases can be duplicated, and the notification system can get crowded." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364) GAJ Grace A. J. Quality Compliance Manager > "Supportbench delivered the structure and scalability we needed." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) [View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/) ## User interface 4.72 (1,369) [Supportbench](https://www.capterra.com/p/155934/Supportbench/) 4.87 (116) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Active Directory Integration 150 Important Activity Dashboard 120 Important Zoho Assist 26/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - AI Copilot - API - Application Management - Authentication - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customizable Branding - Desktop Virtualization - Diagnostics Tools - Drag & Drop - Event Logs - File Management - File Transfer - Generative AI - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Performance Metrics - Print Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Screen Recording - Screen Sharing - Secure Data Storage - Secure Login - Server Monitoring - Summary Reports - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Uptime Reporting [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) Supportbench 26/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - AI Copilot - API - Application Management - Authentication - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customizable Branding - Desktop Virtualization - Diagnostics Tools - Drag & Drop - Event Logs - File Management - File Transfer - Generative AI - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Performance Metrics - Print Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Screen Recording - Screen Sharing - Secure Data Storage - Secure Login - Server Monitoring - Summary Reports - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Uptime Reporting [See all features](https://www.capterra.com/p/155934/Supportbench/#features) ### Recognition No recognitions have been awarded to Zoho Assist No recognitions have been awarded to Supportbench ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Supportbench Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 Supportbench - By Supportbench Services - Located in Canada - Founded in 2015 ## Popular Comparisons [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $32/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $32/month Price $39/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $32/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $32/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $32/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $32/month Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-155934/Tidio-Chat-vs-Supportbench)