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Outsourced IT & MSP Support, IT Support, Customer Help Desks.
Small Business, Mid Size Business, and Large Enterprises in Internal IT; MSPs, Professional Helpdesk, Customer Care, and Tech Support organziations.
Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.
We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.
Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.
Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.
Add on costs and the lack of audit functionality should be addressed.
The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.
Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.
I've seen some people complain that it's hard to explain to customers how to install.
LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.
It can be annoying when you are in the middle of a time sensitive issue and need a tech to connect to your computer.
Love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it.
Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.
Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.
Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give LogMeIn Rescue a three out of five, and for more reviews, click below. Before using LogMeIn Rescue, we had used other applications like Join.Me, TeamViewer, VNC, Windows RDP, and the learning curve for the average user in our organization was pretty steep. And that's the case in a lot of places where having the users who don't know or have computer skills pick up and use something like that, it's a little bit of an undertaking for them. So for us, it was not the best fit because of the user base that we have. We chose LogMeIn Rescue because it solved that problem for us, with the users being able to just pick it up and use it. The interfaces are very simple, user friendly. The support was amazing. Overall, it just kind of put the pieces together for us where the other ones fell short. Getting started with LogMeIn Rescue is pretty simple. The process of actually filling out the forms and signing up is as simple as it sounds, but then the onboarding and the initial setup and configuration really wasn't all that bad. They have tools to help you do remote deployments, across your organization. And if you centrally manage your stuff, it's a joke to do. It's very easy to manage, especially from an IT perspective. For anybody considering LogMeIn Rescue, I'd highly suggest it. If you're looking for something that allows you to remotely fix, do see how there's a myriad of reasons for using them. But LogMeIn Rescue is one of the easiest to use some of the best support out there that I've seen from a company. And like I said, it's just nice and simple.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Assist
LogMeIn Rescue
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