# Compare Zoho Assist vs Splashtop 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Splashtop and Zoho Assist based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-162972/Zoho-Assist-vs-Splashtop-Business-Access --- # Splashtop vs Zoho Assist Features and Cost Comparison Last updated July 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SplashtopZoho Assist2/4 selected [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.7 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [## Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.7 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting Price $6.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [734 reviews](#user-reviews) Positive 701 Neutral 21 Negative 12 [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,446 reviews](#user-reviews) Positive 1,403 Neutral 32 Negative 11 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,938 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Single Sign On 5.0 Remote Access/Control 4.8 SSL Security 4.3 Unattended Access 4.5 Multi-Channel Communication NA 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Unattended Access 4.8 Multi-Channel Communication 4.1 User satisfaction User satisfaction 4.7 User reviews[734](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.7 User satisfaction 4.7 User reviews[1,446](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $6Flat Rate, Per Month - Free version - Free trial Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Best for Best for Users in any type of business or organization who need to remotely access their work and/or home computers, or remotely support clients' computers. Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. ## User reviews Pros & cons LK Lorenzo K. Security Project Engineer > "Multiple monitor support, consideration for user sessions in an RDS environment, and a comprehensive toolkit make this a preferred..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6860287) CL Chris L. Founder > "On occasion, if the remote device has been sleeping for a while, the initial connection by Splashtop may not allow input and require a..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7136178) DL Dave L. Chief Engineer > "We use Splashtop for access to our building controls system and we can access it from anywhere in the world." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7113465) MM Mith M. IT Team Lead > "One thing that is annoying is that Splashtop looses the connecting when trying to connect to a VPN on the end users device which..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6844206) AW Andrew W. Support Specialist > "Remoting in is a necessary tool for any IT provider but this remote tool specifically feels much cleaner and provides a smoother..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7069390) WT Wasek T. IT Support Supervisor > "Sometimes there maybe connection issues, and may take a few attempts to remote into users machine." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6868296) DL Dave L. Chief Engineer > "You get real value with splashtop business for your money, it is very reasonable for a yearly subscription and have never had a problem..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7113465) BM Bruce M. IT support > "sometimes getting customer set up is not easy to explain they dont unserstand simple instructions on how to start it once downloaded" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6874016) BS Brian S. End User Services Technician > "From the initial test drive to deployment, customer service has been wonderful and I was able to get this software out to all the..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7067951) JA Julian A. IT Specialist > "I dislike that the whole web version of it could not be made into an application itself but it is not a dealbreaker." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6766256) James L. Product Manager > "The connections are fast, plenty of options (that actually work, turning the speed option on actually makes a difference on a slow..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7071129) DB Daniel B. Director - Technical Support and Implementation > "A major source of frustration when you are under pressure to resolve issues remotely." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7066771) AW Andrew W. Support Specialist > "The ability to swap between admin controls when things get serious and ease of management are the most valuable tools." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7069390) VR Verified Reviewer Senior IT Analyst > "The interface is also kind of basic but it's not a huge deal, but it feels a bit outdated compared to some competitors." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6745761) TW Timothy W. IT Consultant > "Overall its been decent, had to get used to their web admin center because things are categorized in a strange way that has things..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6850928) Stefan M. CEO > "Biggest disadvantage: Api access is only available for the enterprise plan" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6499735) VC Vanessa C. Sales Manager > "I like that it has a clean and intuitive interface that is very easy to navigate even for new users without any technical skills." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7113954) VR Verified Reviewer Sys Admin > "The SplashTop agent is running but you cannot connect." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6866582) SH Sandra H. Owner > "I like the clean and easy look of Splashtop as well as the responsiveness of the site." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7103183) JG James G. IT Support Engineer > "Sometimes can be troubling to use in poor network environments. But this is a rare case, and understandable why." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6802010) MS Michelle S. Office manager > "Having access to my desktop at any time from any location makes working away from the office the best part of this application." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6494857) DB Daniel B. Director - Technical Support and Implementation > "In the last month it has become nearly unusable by a many of us. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7066771) Stefan M. CEO > "Splashtop provides a reliable and secure remote desktop solution, especially appreciated for its fast connection and user-friendliness." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6499735) PD Peter D. CTO > "Pretty good overall but often machines are not accessible from mobile even when the Streamer is running, it throws unavailability..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6240769) James L. Product Manager > "Also the price is good value and something I did like about the company is they simply don't offer a "free" option thus sidestepping..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7071129) TW Tim W. IT > "not as good as ninja, slower and ui is not as sleek" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6705432) JW Julianne W. Manager > "I have had no issues at all since joining Splashtop and it out performs my previous service incredibly." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7129201) VR Verified Reviewer Owner/Operator > "During the COVID shutdown, I needed a way to continue working my business since I could no longer travel and work onsite the way I had..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4941178) MB Mark B. Senior Pastor > "Splashtop allows complete remote control of a computer or server. When you have many computers that are fixed in place in a building,..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4940632) IR Ilona R. Billing Dept > "I don't like when I try to use it on my iphone, I can barely see the screen and enlarging the screen is unusable" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4942025) RK Rebecca K. IT Administrator > "Splashtop was simple enough to deploy that even my most tech resistant users were able to connect and perform the essential functions..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4940151) KT Kyle T. Manager > "It is a little pricey for smaller businesses and the startup feature is a little laggy at times." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6006614) JW Julianne W. Manager > "No drops in service and stays connected very well." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7129201) TB Tonia B. Director of Information Technology > "sometime I need to over ride the user and they just reject the remote session when I try to connect." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6049911) MW Michael W. Senior Desktop Support Technician > "I have used splashtop at several companies and I think that it is one of the easiest remote software's for attended and unattended..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6623261) AL Alexandria L. Dentist > "Sometimes, if I am working remotely and have a poor signal, it doesn't work." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4942098) WT Wasek T. IT Support Supervisor > "Splashtop is key to my work, it is the main remote control software I use." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6868296) PC Paul C. Director > "The response time is a little slower than actual time on the remote access" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4941747) KC Kaila C. Property Administrator > "Splashtop was relatively easy to use for solving an internal network access issue with my employer and seemed easy enough for IT to set..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7017364) JP Jim P. IT Director > "The user interface works well but doesn't look very modern or pretty." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4962452) CD Chris D. Architect > "Splashtop provides a way to store large amounts of data remotely, while being portable with a mobile device (laptop, tablet, or phone)" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4941222) EN Emilio N. IT Director > "Sometimes the connection can get a little bit slower." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6027469) PR Peter R. IT Team Lead > "It is easy deploy cross platform both the SOS (One off) technology and streamer ( Unattended)." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6861142) HM Horacio M. Owner > "Additionally, I find that the support provided for customer concerns is often slow and inadequate." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4941484) HB Holley B. Owner, Designer > "It has everything I need, the ability to login remotely to all of my computers plus the added bonus of always working flawlessly at a..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4940174) PS Phyllis S. Admin Asst > "I recently experienced difficulty connecting with Splashtop using a laptop computer. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4940385) KS Kyle S. AV Technician > "Splashtop is critical for our remote support solutions and has never failed us even in the most strenuous situations." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6631384) JW Jennifer W. Accounts Receivable Specialist > "The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4073475) DH Derek H. IT Project Manager > "Splashtop SOS is the perfect solution for big and small companies for a support solution." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6527549) AL Alexandria L. Dentist > "That is more of an issue on my end and not due to Splashtop." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4942098) Marlyn G. Marketing Operations Manager > "Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4998043) MB Martin B. IT Manager > "The only think that is not that good, is that you need a user with admin permission in order to connect to a PC (you can't do it with a..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4856469) VR Verified Reviewer Office Administrator > "It has simplifyed my busy everyday life on the go." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7068776) JL James L. Chief Technical Officer > "The cost of what this product actually does is highly inflated." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6103114) JI Justine I. IT Support Technician > "Splashtop is very promising, connections are seamless and is very reliable all around as a remote management app." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6825432) JG Joseph G. Accounting Manager > "The split screen doesn't work to great. If I'm on my laptop and want to use the left side of my screen for one application and the..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___3604257) BJ Bryce J. Material and Logistics Coordinator > "Whenever I am having any technical issue with my workspace, our IT department can seamlessly hop onto my computer and fix the issue..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___5039302) SS Steve S. Retired Trader > "They removing the access to Ipad viewing without paying an arm and a leg for it. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4830333) MH Mary H. Bookkeeper > "The price is a great value for each of my clients. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7094210) SH Shawn H. IT Manager > "They get distracted by the clickable URL's instead of knowing that the app has already downloaded." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4831477) MM MaryAnn M. Office Manager > "I switched from a different remote log in company and this is better for our needs." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6510184) CS Clifton S. President > "It can be challenging for the non-savvy computer user to download and install the SOS app." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4830526) David M. IT Technician > "Splashtop works very well and has a bunch of features i find usefull such as two factor authentication which guarantees me my..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6216467) MF Mike F. Owner > "Linux support is still not at the capacity of some competitors." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4830249) KL Ken L. Volunteer > "Easy to set up and use." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7137277) SH Shawn H. IT Manager > "Getting non-computer users connected is a little difficult. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___4831477) SH Sandra H. Owner > "It is a very easy app to use and understand." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7103183) VR Verified Reviewer Data & Finance Mgr > "There is an extra authentication step that I found confusing." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___3718330) Rodrigo M. Ceo > "Outstanding support and an exceptional customer experience" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7086405) KK Kenneth K. Owner > "stabiliy is starting to be an issue for us" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#SoftwareAdvice___4075849) JA Jose A. IT > "I like how there is not a lot of updates and always works when trying to remote in." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6766252) HD Heather D. BDC Manager > "There was never a walkthrough of the application itself. Although it is easy to use, there are features that were asked about that I..." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___3131554) MH Mary H. Bookkeeper > "It is very easy to use and not much set up." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7094210) MH Mehdi H. security advisor > "when using recordre fonction, access becomes a bit long" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___3075475) KL Ken L. Volunteer > "It is very simple to use." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7137277) SS Stephanus S. Quality Control Specialist > "It doesn't let me use a USB device (like a microphone) on my local PC and have my remote PC recognize it" [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___2471628) JW Julianne W. Manager > "Great, it has never dropped me and it's simple to understand and easy to use." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___7129201) PC Pam C. Teacher > "Sometimes it can run a little slow and lose connection. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___3348489) VR Verified Reviewer Senior IT Analyst > "Setup was a breeze, and the connection is smooth, even on slower networks." [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___6745761) RP Ryan P. Senior Systems Engineer > "Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. " [See full review](https://www.capterra.com/p/162972/Splashtop-Business-Access/#Capterra___2642966) [View Reviews](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Jason S. EVP - IT > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) OB Oliver B. Finance > "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) UC Ulysses C. Coding Consultant > "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) FP Fernando P. CEO > "Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HK Hosam K. Owner > "The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7161391) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) MS Manju S. Finance Manager > "Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166106) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) BH Brian H. Technology Manager > "Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MM Michael M. CIO > "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Mintu B. Group Data Lead > "It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159068) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Miki L. Owner > "Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178753) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) GV Guruduth V. IT Manager > "The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) SL Santiago L. TI analyst > "the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PP Peter P. IT Administrator > "Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7162472) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) GV Guruduth V. IT Manager > "The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have significantly..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) GV Guruduth V. IT Manager > "The connection quality is stable, and the security features provide confidence when accessing and managing remote devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) OB Oliver B. Finance > "one of the standout features of Zoho Assist is its fast and stable remote connection performance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) MP Mitul P. CEO > "I can send the customer a link, connect to their computer, and help them right away without making the process complicated." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159357) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) WW Will W. IT > "The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) GP George P. Lead Developer > "There are not many things I did not like but I am not a fan of the per person/unit pricing model offered." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7164079) UC Ulysses C. Coding Consultant > "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) BH Brian H. Technology Manager > "The unattended access feature is particularly valuable for managing servers and systems after hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) RG Robert G. Principal Engineer > "My client was out of support for 5 days while I waited for verification." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178960) MI Mark I. IT Tech > "Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154691) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) FP Fernando P. CEO > "Up to this point, the only potential drawback is market recognition." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JA José A. It Manager > "So far, chat responsiveness is the main issue." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177997) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) ## User interface 4.73 (734) 4.72 (1,446) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Splashtop 30/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/162972/Splashtop-Business-Access/#features) Zoho Assist Top features 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) ### Recognition Splashtop is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Splashtop Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Splashtop - By Splashtop - Located in United States - Founded in 2006 Zoho Assist - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $6/month Price $24.9/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/162972-194565/Splashtop-Business-Access-vs-TeamViewer) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $6/month Price €22.9/month 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149595-162972/AnyDesk-vs-Splashtop-Business-Access) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[4.68 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) $6/month Price $29.5/year 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/162972-173304/Splashtop-Business-Access-vs-RemotePC) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)[4.82 (588)](https://www.capterra.com/p/193062/GoToMyPC/reviews/) $6/month Price $35/month 4.7 Features 4.8 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/162972-193062/Splashtop-Business-Access-vs-GoToMyPC) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $6/month Price $67/month 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-162972/Pulseway-vs-Splashtop-Business-Access) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[4.73 (734)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $6/month Price $199/year 4.7 Features 4.5 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/162972-177094/Splashtop-Business-Access-vs-Supremo-Remote-Desktop) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) ₹480/month Price $67/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-141792/Zoho-Assist-vs-Pulseway)