# Compare Zoho Assist vs Cove Data Protection 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Cove Data Protection and Zoho Assist based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/112011-163343/Zoho-Assist-vs-Backup-and-Recovery

---

# Cove Data Protection vs Zoho Assist Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Cove Data ProtectionZoho Assist2/4 selected

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[## Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.7 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

JK

CB

MH

Based on [216 reviews](#user-reviews)

Positive

207

Neutral

6

Negative

3

[## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

₹480.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [1,367 reviews](#user-reviews)

Positive

1,326

Neutral

32

Negative

9

## Summary

* * *

Features in Managed Service Providers (MSP) Software

Best performer

24 / 44

Only Cove Data Protection

-   Anti Virus
-   Compliance Management
-   Mobile Device Management

18 / 44

Only Zoho Assist

-   Active Directory Integration
-   Billing & Invoicing
-   Help Desk Management

User satisfaction

User satisfaction

4.7

User reviews[216](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.7

User reviews[1,367](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

₹480Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Ideal for MSPs or internal IT teams that need easy-to-use, it is a cloud-first data protection and recovery platform for diverse environments.

Best for

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

## User reviews

Pros & cons

JK

John K.

VP

> "We have deployed it to almost all of our clients, and use it to protection server and workstation data, as well as Office 365 data in the..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789871)

SR

Stephen R.

CEO

> "This makes it difficult to fine-tune backup policies for more complex environments where you may only want to protect certain folders,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6798846)

CB

CHAMSI B.

IT Manager

> "I got an opportunity to implement Cove’s incremental backup system and it was highly efficient for providing regular protection to the..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796306)

MW

Matt W.

Sr. IT Administrator

> "Probably related to me being restricted to the n-central dashboard instead of directly through a Cove dashboard, but finding and obtaining..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801160)

MH

Marty H.

Owner

> "Being able to schedule recovery testing and also the ability to create standby images for a rapid restore in a critical situation, also..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

CJ

Clyde J.

Director

> "It could s slightly hi pricing and does not seem to get cheaper by adding more servers. Plus if you reinstall you can be charged twice in..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791223)

EG

Eyal G.

Head of Sales

> "The quality of the backup system is exceptional, ensuring reliable and secure data preservation, while the restore process is..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796475)

AJ

Andrew J.

Technical Manager

> "Also, 365 backup doesn't cover OneNote files natively and I don't believe it will back up an online email archive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801558)

SB

Shahar B.

ceo

> "fast first install, easy configure, good backup and restore speed, backup with no influence on pc user because it backup mailbox and one..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790001)

CL

Colwyn L.

I.T Manager

> "Sometimes you are not able to cut and paste them so you end up having to take a picture when working on a remote machine."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791328)

RH

Raymond H.

COO

> "Over a quarter of a century of utilizing Backup programs, cove data protection has provided one of the finest in regards to Backup,..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791097)

MN

Mike N.

Managing Director

> "There have been some issues with O365 SharePoint licencing and backups that have driven us down path we did not want to go."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6794957)

JY

Josh Y.

Managing Director

> "from backing up workstations to servers to Office 365(Emails, SharePoint, OneDrive and teams) it's a great all-round cost-effective backup..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6807574)

IF

Iain F.

Director

> "The documentation is comprehensive but is keyword based, wrong keyword and you are not finding it, think bsod rather blue screen."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6793173)

IB

Igor B.

Network Technician

> "Cove Data Protection offers a simple and centralized way to manage backups across both Microsoft 365 and endpoints."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790924)

DT

Dejan T.

Owner

> "Pricing structure is a bit odd, servers and office machines are different prices despite no difference in actual setup use or features."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6814881)

MZ

Marcos Z.

IT Support Specialist

> "The efficiency of the incremental backups ensured that I could easily back up our critical systems many times in a day without a straining..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801361)

JS

James S.

Strategic Solutions Consultant

> "I recently tried to migrate an older distro of Linux to Azure using standby replication, and it was not fun. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791162)

EV

Ethan V.

Sr Support Technician

> "As a backup solution it is very strong, and it meets our requirements both for physical server/workstation recovery and O365 recovery."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791374)

JK

Jarrett K.

IT Manager

> "I am unsure about what the process will be when I need to restore data to a replacement PC for a failed workstation"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6798716)

SB

Shahar B.

ceo

> "it backup with very hight success, easy to configure, it makes backup of my servers' and my workstations and backup microsoft mailbox and..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790001)

IB

Igor B.

Network Technician

> "The licensing model can be a bit confusing at first, especially distinguishing between endpoint and M365 protection."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790924)

AS

Andrew S.

President

> "The built-in Microsoft 365 backup for Exchange, OneDrive, and SharePoint is a huge bonus and saves us from needing another tool."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6792802)

KK

Kris K.

Owner

> "The thing we hated the most about it is not having the ability to customize some options Taylor to our needs"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791168)

RD

Rick D.

President

> "The user interface is clean and well-organized, making it simple for our team to monitor systems and quickly address any issues."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797662)

BC

Ben C.

Manager

> "Portal licensing can be confusing when removing users from M365 and still being charge for Cove license"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6803935)

FH

Farzad H.

Network Admin

> "appreciated the centralized dashboard for monitoring and managing backups across multiple devices and clients, which saved a lot of time."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789416)

BE

Brandon E.

IT Specialist

> "Major overhauls on how the software works that make is less suited for our use case without communication."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

EG

Eyal G.

Head of Sales

> "My overall experience with Cove Data Protection was positive, with reliable backups and easy restores, though the management console could..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796475)

BE

Benjamin E.

Technical Services Manager

> "Lack of billing integration into other PSA's, including Autotask."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789735)

JS

Josh S.

Field Service Technician

> "The ability to restore a backup as a VM is a huge bonus especially when recovery of a failed device is vital."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801068)

RW

Raymond W.

Senior Network Engineer

> "When I have had to call support, the first tier person I worked wasn't responsive and didn't get back to me or respond in the timeframe I..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791021)

LC

Lachlan C.

Director and Senior Consultant

> "The integrated dashboard where you can see all your systems and their status at a glance no matter the source is fantastic. And the setup..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795889)

JS

Josh S.

Field Service Technician

> "Running individual backups requires running from "command window" and does not always work."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801068)

JS

Joe S.

President

> "We were using multiple tools and processes and we were able to consolidate them into one tool that meets all of our needs."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797061)

MG

Michael G.

Sr. System Administrator

> "Should be able to scale as needed without effort with monthly billing, but I have been told that is not possible. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789937)

TL

Terrence L.

Member

> "The recovery options are extensive and make this not only a backup/restore solution but a Business Recovery system."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796646)

JC

Jeff C.

President

> "I question if they are even legit, as they continue to charge for services even after notification of cancellation."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6821421)

WW

William W.

President

> "We really like having frequent points in time to recover from and the ability to run a test recovery in a virtual environment."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796366)

BE

Brandon E.

IT Specialist

> "Too many changes, not enough communication or proactive training available for customers"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

MM

Maxim M.

CEO

> "The web console is intuitive, with centralized control over backup jobs, storage, and reporting."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796730)

KC

Krunal C.

Director

> "They do not have an option to backup google workspace."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795528)

SK

Sean K.

IT Engineer

> "The proof of these things are always with the need to use them, and we have used the full bare bones server restore during an emergency..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789771)

TS

Todd S.

GM

> "It is outrageously expensive, our monthly costs literally tripled from +/- 300 a month to over 900 a month."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789558)

AH

Antonio H.

IT Director

> "I like the product because it is convenient way to backup personal OneDrive, SharePoint and Office without breaking the bank."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805961)

WK

Warren K.

Director

> "This can make it challenging to quote monthly cost for client"

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6808106)

BM

Bill M.

Owner

> "The simplicity of installation, the speed of restoration of files and folders, and that there is no need for additional equipment."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797015)

MG

Michael G.

Managing Director

> "At times I find that the interface can be a bit difficult to navigate. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801474)

DT

Dejan T.

Owner

> "The price is a little expensive for servers, but works reliably with many ways to manage backups and restores."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6814881)

LM

Lydia M.

Support Tech

> "The cons of any data protection provider are always regarding cost and "stricter" management control."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789855)

MD

Marco D.

owner

> "I backup MS365 and some servers and there are no problems, if there is its easy to fix or the tool has fixed itself by restarting or..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801966)

RO

Richard O.

CEO

> "I'm trying to get historical reports of backup verification and can't figure out how."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796643)

MG

Michael G.

Managing Director

> "The speed to restore data, be it Sharepoint or Exchange, the restore times are excellent."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6801474)

GS

Guus S.

Servicedesk Engineer

> "Sometimes error codes dont make sense for us and only support knows whats going on."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796542)

NC

Nico C.

Office Manager

> "I have found Cove Data Protection pretty straightforward, both in setting it up, maintaining and updating it, and billing."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6808574)

JK

Jacob K.

Engineer

> "Lack of options for data recovery."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795424)

SV

Sebastian V.

IT-Consultant

> "Good overview of errors, what went wrong, and often solutions are documented in the knowledge database."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789783)

DC

Dan C.

IT Director

> "The only con I would have is that data overages can be unexpected."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805817)

EV

Ethan V.

Sr Support Technician

> "The O365 backup is extremely useful, and that it backs up both Exchange and OneDrive/SharePoint."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791374)

IF

Iain F.

Director

> "Support is lacking if you are not familiar with product you will need support, that's when things become unstuck."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6793173)

AD

Aaron D.

Managing Director

> "Wide support for many operating systems, DB engines and hypervisors."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790807)

MB

Mark B.

IT Manager

> "The backups take a long time to do and consume a lot of internet resources. And sometimes the process is interrupted."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6737988)

HG

Harley G.

Sr. IT Project Engineer

> "We've used their tools heavily during a major crisis, and we had our customer up and back working in no time at all."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6804230)

MH

Marty H.

Owner

> "Regular issue with system state backups failing."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

JM

John M.

CEO

> "We can always count on backups being efficient and reliable, and restores are quick and complete as well."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795545)

TB

Tim B.

Consultant

> "Parts of the interface are not the most intuitive."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805794)

OA

OMAR A.

Senior Professor

> "I liked how it allowed me schedule frequent backups without slowing down bandwidth."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6781108)

BE

Brandon E.

IT Specialist

> "They keep changing the name and interface, and there is little to no warning."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6796652)

TA

Terry A.

IT Operations Manager

> "Support has been steady, Sales though is not present, the rep moved on and we have no contact to grow our account."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6802783)

RC

Royce C.

Technical Manager

> "However; in all honest I have not taken the time to research emailing failures either."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6807680)

RD

Rick D.

President

> "It’s been a game-changer for our workflow, and we highly recommend it to any IT team looking to simplify data protection while boosting..."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6797662)

BC

Ben C.

VP Of Operations

> "We have that issue from a lot of backup clients."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805895)

JL

Jason L.

Manager

> "Cove has helped reduce time needed to setup and manage backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6791371)

JC

Jeff C.

President

> "The software is archaic."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6821421)

LC

Lachlan C.

Director and Senior Consultant

> "Easy setup and quick status checks making backup simple for varied customer configurations."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6795889)

MW

Macgregor W.

IT Specialist

> "It is small and difficult to see."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805872)

MH

Marty H.

Owner

> "Being able to see my backups anytime and from anywhere provides incredible peace of mind."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6789796)

AP

Aaron P.

Owner

> "Support was not good - billing issues went on for months with no resolution."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6699484)

CKV

Charles Kyle V.

Support Analyst

> "I’m able to restore what I need quickly and recover very old backups."

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6790871)

AH

Antonio H.

IT Director

> "First backup takes forever. "

[See full review](https://www.capterra.com/p/163343/Backup-and-Recovery/#Capterra___6805961)

[View Reviews](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Carlos R.

CEO

> "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

RG

Raul G.

CEO

> "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110)

AY

Aaron Y.

Director of IT

> "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393)

Carlos R.

CEO

> "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

PB

Philip B.

None

> "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

NT

Nicolò T.

System Administrator

> "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

KF

Ken F.

Director, Internal IT

> "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811)

PH

Paul H.

Sr. Network Engineer

> "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

JJ

Jerry J.

CFO

> "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913)

NT

Nicolò T.

System Administrator

> "The new version added too many steps just to connect to clients, significantly slowing down our workflow."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

EJ

Elroy J.

Managing Director

> "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878)

GS

Guman S.

Manager

> "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727)

VR

Verified Reviewer

IT Manager

> "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

JF

Joe F.

IT Supervisor

> "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927)

NT

Nicolò T.

System Administrator

> "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

DH

Dylan H.

Owner

> "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561)

KK

Kyle K.

Manchester England England

> "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796)

SL

Srdjan L.

System administrator

> "It has some bug after elevate to admin mode with resolution in Windows."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736)

MG

Mario G.

IT Supervisor

> "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

VR

Verified Reviewer

System Administrator

> "Sometimes the connection can be a bit slow, and a few features feel limited."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362)

MG

Mario G.

IT Supervisor

> "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

DA

David A.

Manager

> "Changing from department to department is not the fastest way to look for other computers"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365)

LCG

Luis Carlos G.

IT Manager

> "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726)

LO

Lee O.

CEO

> "Attended Access Module is a bit tricky to associate a new computer to a group."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329)

M

Melih Ç.

General Manager

> "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387)

VR

Verified Reviewer

general practitioner

> "the remote feature is not like the others app, and the cons i can make a solution to overcome"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942)

NL

Nikhitha L.

Senior engineer

> "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496)

JD

Jeremy D.

IT Manager

> "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

PC

Philip C.

CEO

> "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

VA

Viktor A.

IT Support

> "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289)

KB

Kathleen B.

Business Development Manager

> "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389)

NC

Nick C.

Senior Security Operations Engineer

> "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416)

NP

Nitin P.

IT DESK

> "The unattended access feature makes it very convenient to manage systems remotely without any hassle."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064)

HS

Harry S.

Head of IT

> "Installation on MacOS and Android is complicated and the installer program provides little guidance."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502)

MT

Mayur T.

CA

> "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336)

PN

Paul N.

Systems Administrator

> "Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6292669)

JB

Julian B.

IT Consultant

> "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845)

Christopher S.

Owner

> "the mobile version has connectivity issues and glitches at times."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920)

VR

Verified Reviewer

IT Manager

> "It integrates well into our workflow and saves time during busy clinic hours."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

AM

Alec M.

Principal Consultant

> "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899)

PH

Paul H.

Sr. Network Engineer

> "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

EW

EMMANUEL W.

Chief Technology Officer

> "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988)

MG

Mario G.

IT Supervisor

> "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

JT

James T.

Owner

> "Sometimes, there are some glitches to where certain keystrokes won't be passed. "

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765)

VR

Verified Reviewer

Security Engineer

> "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764)

Cesar C.

Director General

> "We need not to buy two different sets of licenses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914)

JT

Jean T.

Director of Development

> "It supports Linux systems, which other vendors dont have full support for. And installation is seemless."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032635)

AS

Anders S.

Systems Engineer

> "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709)

JA

Joe A.

Information Technology

> "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464)

AC

Aaron C.

Owner

> "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833)

Stefan K.

IT Professional, Developer

> "The price for remote maintenance software for individual customers is much more realistic compared to other products."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986)

VR

Verified Reviewer

President Lead Technician

> "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369)

MM

Mario M.

Owner and consultant

> "It provides me with instant access to my test server when traveling, even my recent to Europe, it works fine in every city I was at the moment, I was concerned..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6266976)

MG

MIKE G.

Product owner

> "I had lower back pain and could not work sitted using my regular office set up."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769704)

Carlos R.

CEO

> "It works well for both on-demand support and managing unattended systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

JD

Jeremy D.

IT Manager

> "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

CS

Clayton S.

Customer Support Coordinator

> "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970)

Glenn M.

Senior Consultant

> "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945)

JUAN OSCAR R.

President

> "The connections are secure and stable, which gives us confidence when accessing sensitive systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387)

CD

Craig D.

President

> "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350)

AR

Anil R.

Cluster IT Manager

> "It stands out for its simplicity and reliable performance, making it ideal for our small IT teams and accessing the servers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6836244)

AW

Andrea W.

President

> "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579)

RA

Roshen A.

System Administrator

> "With some improvements to the UI and mobile support, it could be an even stronger product."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032)

SB

Scott B.

President

> "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601)

LV

Laurence V.

Special Projects Manager

> "This program is indispensable for helping my children remotely. When family is dispersed all over the country it is great to still be able to help them."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7012941)

TP

Tim P.

IT Manager

> "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466)

AV

Arjun V.

Dev

> "easy to use however it is browser centric, If you can provide download desktop icon to directly open the session would be great option"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047588)

TH

Terry H.

Senior Network Administrator Specialist

> "I have had a few problems with the remote print portion of the program."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841)

RA

Roshen A.

System Administrator

> "It meets most requirements for remote troubleshooting and system access while remaining affordable and easy to manage."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032)

GH

Graham H.

Head of IT

> "File transfer can be quite slow some times and the interface is a little clunky, but works overall when needed."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6386574)

PB

Philip B.

None

> "Security features like 2FA and role-based access are solid."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

PC

Philip C.

CEO

> "The free version has limited functionality, which might not be sufficient for small teams or businesses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

KT

Karthikraj T.

Technical Lead

> "Remote desktop access is very good, even we can use it in without any installations and easy to configure for all kind of users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058017)

JR

Jose R.

NetSuite Admin

> "Sometimes when in a session the screen goes blank and I have to restart the session."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6647399)

Michael H.

Owner

> "Zoho Assist has proven to have the best feature set and performance for the cost."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7075816)

MT

Matt T.

Technical Director

> "File transfer may not be as fast as others (although may have been poor internet connection)"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6689662)

PB

Philip B.

None

> "Zoho Assist is easy to deploy and works directly from the browser, which saves a lot of time when supporting users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

SS

Shubham S.

Owner

> "They have new software releases without informing the users before which causes some issues while using the platform."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6313976)

LB

Larin B.

Analyst

> "I love it and continue to use it frequently as my daily access to users offsite workstations."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058305)

JH

Jan H.

Boss

> "Remote access did not work on mobile devices without app store"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6629467)

[View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

## User interface

4.67 (216)

4.72 (1,367)

### Features

Cove Data Protection

Top features

24/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/163343/Backup-and-Recovery/#features)

Zoho Assist

18/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features)

### Recognition

No recognitions have been awarded to Cove Data Protection

No recognitions have been awarded to Zoho Assist

### Deployment & support

Cove Data Protection

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho Assist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Cove Data Protection

-   By N-able
-   Located in United States
-   Founded in

Zoho Assist

-   By Zoho
-   Located in United States
-   Founded in 1996

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Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.67 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

[Comet Backup](https://www.capterra.com/p/162943/Comet-Backup/)[4.73 (74)](https://www.capterra.com/p/162943/Comet-Backup/reviews/)

Contact vendor for pricing

Price

$19/month

4.5

Features

4.5

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/162943-163343/Comet-Backup-vs-Backup-and-Recovery)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

₹480/month

Price

€8.39/month

4.6

Features

4.2

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote)

[Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.67 (216)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

vs

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/143536-163343/MSP360-Managed-Backup-vs-Backup-and-Recovery)

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

vs

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

₹480/month

Price

$34.9/month

4.6

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light)