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Outsourced IT & MSP Support, IT Support, Customer Help Desks.
Customer support, customer success, remote sales and account managers who guide non-tech savvy customers remotely, without having to set up screen sharing every time.
The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.
We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.
Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.
Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.
Add on costs and the lack of audit functionality should be addressed.
It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
The ability to view our customers screens without them having to download anything or having to wait on them to go and do something so that we can help them is awesome.
Sometimes it just doesn't connect, so that's embarrassing when they're waiting on me and I have to say "Sorry, it doesn't seem to be connecting.
I like that it is integrated into intercom so I can easily sign in and see what my clients are doing on the page. I love that you can draw on their web page to help guide them.
That I am unable to drop down on clickable options.
We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.
Sometimes the intercom integration will have problems if the user logs in from multiple computers.
It's amazing how easy it is to see and prospect our visitors now, it helps TONS to understand in real time what they do.
It takes a while to connect, if I'm on the line with a client it can get awkward.
Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Assist
Top FeaturesUpscope
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