# Compare Zoho Assist vs IT Glue 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Assist and IT Glue based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-170401/Zoho-Assist-vs-ITGlue --- # Zoho Assist vs IT Glue Features and Cost Comparison Last updated July 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistIT Glue2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,446 reviews](#user-reviews) Positive 1,403 Neutral 32 Negative 11 [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [340 reviews](#user-reviews) Positive 330 Neutral 9 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Managed Service Providers (MSP) Software 18 / 44 Only Zoho Assist - Billing & Invoicing - Endpoint Protection - Remote Access/Control Best performer 26 / 44 Only IT Glue - Activity Tracking - Audit Trail - Compliance Management User satisfaction User satisfaction 4.7 User reviews[1,446](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.6 User reviews[340](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## User reviews Pros & cons Jason S. EVP - IT > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153306) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) OB Oliver B. Finance > "The platform provides a reliable and efficient way to deliver remote support, with stable connections and an easy-to-use interface that simplifies..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) UC Ulysses C. Coding Consultant > "For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) FP Fernando P. CEO > "Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HK Hosam K. Owner > "The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7161391) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) MS Manju S. Finance Manager > "Security features such as encrypted sessions and role-based access controls gave confidence when handling client devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166106) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) BH Brian H. Technology Manager > "Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MM Michael M. CIO > "When work-at-home was required in 2020, we were able to quickly implement effective remote support for all users with Zoho Assist." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153432) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Mintu B. Group Data Lead > "It makes remote troubleshooting easy through features like unattended access, file transfer, and cross-platform support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159068) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Miki L. Owner > "Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178753) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) GV Guruduth V. IT Manager > "The unattended access feature is particularly useful for managing and troubleshooting devices without requiring the end user to be present." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) SL Santiago L. TI analyst > "the tools it provides for monitoring infrastructure and all the extra tools it provides, as well as its ease of use and file transfer capabilities." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154788) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PP Peter P. IT Administrator > "Setting up a remote access session is incredibly straightforward for both me and my clients, there is zero steep learning curve or confusing menus to wade..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7162472) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) GV Guruduth V. IT Manager > "The platform is easy to set up, and features such as unattended access, remote troubleshooting, file transfer, and multi-platform support have significantly..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) GV Guruduth V. IT Manager > "The connection quality is stable, and the security features provide confidence when accessing and managing remote devices." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178075) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) OB Oliver B. Finance > "one of the standout features of Zoho Assist is its fast and stable remote connection performance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7166536) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) MP Mitul P. CEO > "I can send the customer a link, connect to their computer, and help them right away without making the process complicated." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7159357) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) WW Will W. IT > "The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) GP George P. Lead Developer > "There are not many things I did not like but I am not a fan of the per person/unit pricing model offered." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7164079) UC Ulysses C. Coding Consultant > "What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7153238) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) WW Will W. IT > "It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) BH Brian H. Technology Manager > "The unattended access feature is particularly valuable for managing servers and systems after hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7169132) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) Zach U. CEO > "This is unnecessary for home labs and general use." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177209) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) RG Robert G. Principal Engineer > "My client was out of support for 5 days while I waited for verification." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7178960) MI Mark I. IT Tech > "Overall my experience with Zoho is mostly in the remote support side, I have relied on Zoho for successfully connecting remotely to clients hundreds of times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7154691) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) FP Fernando P. CEO > "Up to this point, the only potential drawback is market recognition." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7167134) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JA José A. It Manager > "So far, chat responsiveness is the main issue." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7177997) WW Will W. IT > "It also integrates well with other Zoho products, which helps streamline workflows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7157000) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) TG Thanya G. Technology Support Associate III > "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157071) BA Bobby A. Technical Support > "The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) JS Jorge S. IT Systems Analyst > "One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) JS Jorge S. IT Systems Analyst > "IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) IH Ian H. Technical Manager > "A little annoying that the search field saves the last search constantly but I can work around it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or PDF..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) JS Jorge S. IT Systems Analyst > "IT Glue provides an excellent centralized documentation platform for IT teams and MSPs." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) VM Vicki M. Technology Manager of Software, Licensing, and Compliance > "Unable to roll out for entire organization because of lack of secure hierarchy. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7156999) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error,..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) BA Bobby A. Technical Support > "It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) IH Ian H. Technical Manager > "Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) BA Bobby A. Technical Support > "It takes effort to keep updated, but when it is maintained, it saves a lot of time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) MS Markus S. Director of Technology and Partnerships > "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different searches..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) JG Justin G. IT Specialist > "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) CP Chris P. Help desk manager > "When the ITGlue servers go down, we are without access to our crucial client passwords." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420) JG Justin G. IT Specialist > "IT helped my team and I solidify our SOPs and miscellaneous documentation." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) DM Donnie M. Business Development > "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) MW Malith W. Senior Systems Concultant > "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and then..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) BM Brian M. Principal > "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) EM Eric M. Network Engineer > "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) MW Malith W. Senior Systems Concultant > "I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989066) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) BP Brian P. CTO > "It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968067) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) BL Ben L. Network Administrator > "It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915) TC Thalia C. Customer Success Manager > "I feel like sometimes it is a bit difficult to use, like information overload." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989197) JV Jon V. IT Service Delivery Manager > "It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4943945) MC Meagon C. Service Delivery Manager > "It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4649749) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## User interface 4.72 (1,446) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (340) ### Features Zoho Assist 18/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) IT Glue Top features 26/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/170401/ITGlue/#features) ### Recognition Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 IT Glue - By Kaseya - Located in United States - Founded in 2004 ## 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