Zoho Assist vs Naverisk: Which is a better fit?

Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.

We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.

It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.

AMY A

Business Relationship Manager

Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Add on costs and the lack of audit functionality should be addressed.

The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.

Chandan C

CTO

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.

With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable.

Sometimes the devices would show offline when they are on but this is minor and a restard sorts this.

Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change.

The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature.