# Compare Zoho Assist vs HubSpot Service Hub 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Assist and HubSpot Service Hub based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-182476/Zoho-Assist-vs-HubSpot-Service-Hub --- # Zoho Assist vs HubSpot Service Hub Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistHubSpot Service Hub2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,400 reviews](#user-reviews) Positive 1,359 Neutral 32 Negative 9 [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting Price $15.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [189 reviews](#user-reviews) Positive 177 Neutral 9 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 9,666 reviews from remote desktop software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Remote Access/Control 4.8 Access Controls/Permissions 4.7 Screen Sharing 4.7 File Transfer 4.5 Mobile Access 4.7 \--%Fit Missing features Feature ratings Remote Access/Control NA Access Controls/Permissions 4.0 Screen Sharing NA File Transfer NA Mobile Access 4.5 User satisfaction User satisfaction 4.7 User reviews[1,400](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.4 User reviews[189](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 4.2 Customer support 4.5 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## User reviews Pros & cons VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) NC Nick C. Senior Security Operations Engineer > "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Mai M. Managing Director > "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) SC Sean C. Marketer > "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) Mai M. Managing Director > "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) VR Verified Reviewer VP of Customer Success > "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659) TC Torlock C. Head of marketing and development > "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta,..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877) JL Jill L. HR Manager > "I do not like the 12-month plan and limited free access." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) Mai M. Managing Director > "Our team uses HubSpot daily so it's critical that we maximize all its services." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) EB Elizabeth B. customer service supervisor > "Overall I didn't care for it from the start it has a messy like home station and has too much going on." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407) VR Verified Reviewer Marketing Manager and Business Development > "Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7139912) TM Tina M. Installation Manager > "I didnt like how much automation had to be done to make everything work the way we needed to." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) Ebose I. Manager > "HubSpot Service Hub helps me stay organized and respond to customers faster." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878) MHS Mohammed Hareez S. Customer Success representative > "the least we like about this is its bit unorganized" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199) EB Erinn B. Client Service Specialist II > "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830) JL Jill L. HR Manager > "However, I do not like the price and will not continue with it." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) SN Samuel N. Marketing Manager > "The fact it has a strong data centralization allowing everyone access the same information hence efficient..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455) LB Lisa B. Operations Manager > "I did not ever get to be an admin with this" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997) SC Sean C. Marketer > "It's a good place to understand and manage marketing flows." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) HB Hailey B. Sales Marketing Manager > "Frustrated when there is only one ticket holder or it is difficult to assign collaborators." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162) Laura H. Human Resources Generalist > "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608) VR Verified Reviewer Client Project Manager > "Pricing can be expensive when compared to the competition" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512) MK Mehakpreet K. Hr executive > "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816) SD Shannon D. Customer Experience Designer > "I also didn't like that the knowledge base didn't provide for version history and edit tracking." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821) NB Nabil B. Director > "Lots of customizability to fit our business' support requirements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115) VT Venita T. CEO, Founder > "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) IV Ismael V. Sales > "I really like that you can set up meetings and it will send reminders to the people." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386) SM Sergio M. Application Engineer > "The interface is not customizable at all." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) CT Cassandra T. Marketing Specialist > "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786) VT Venita T. CEO, Founder > "The initial stage of launching this product can be quite challenging and confusing." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) JL Jill L. HR Manager > "The academy is nice feature to have to look up and learn new things." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) MJ Mathew J. Digital Marketing Specialist > "Hubspot is not the most affordable option out there." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602) Heather T. owner and operator > "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416) TOD Thierno Ousmane D. Loans manager > "The ticket system still needs some improvements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401) CT Cassandra T. Marketing Specialist > "This feature enables teams to streamline their support processes, ensuring that no customer issue goes..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786) SM Sergio M. Application Engineer > "We do not have a timeline to fix this"." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) TM Tina M. Installation Manager > "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) SM Sergio M. Application Engineer > "I have found multiple bugs and I was told "We know." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) [View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) ## User interface 4.73 (1,400) 4.43 (189) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Active Directory Integration 150 Important Activity Dashboard 120 Important Zoho Assist Top features 26/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - AI Copilot - API - Application Management - Authentication - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customizable Branding - Desktop Virtualization - Diagnostics Tools - Drag & Drop - Event Logs - File Management - File Transfer - Generative AI - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Performance Metrics - Print Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Screen Recording - Screen Sharing - Secure Data Storage - Secure Login - Server Monitoring - Summary Reports - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Uptime Reporting [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) HubSpot Service Hub 18/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - AI Copilot - API - Application Management - Authentication - Chat/Messaging - Collaboration Tools - Communication Management - Compliance Management - Customizable Branding - Desktop Virtualization - Diagnostics Tools - Drag & Drop - Event Logs - File Management - File Transfer - Generative AI - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Performance Metrics - Print Management - Real-Time Chat - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Printing - Remote Update/Installation - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Screen Recording - Screen Sharing - Secure Data Storage - Secure Login - Server Monitoring - Summary Reports - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Uptime Reporting [See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features) ### Recognition Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports HubSpot Service Hub is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HubSpot Service Hub Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 HubSpot Service Hub - By HubSpot - Located in United States - Founded in 2012 ## Popular Comparisons [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.1 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-182476/Salesforce-vs-HubSpot-Service-Hub) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.1 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-182476/Zendesk-vs-HubSpot-Service-Hub) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $15/month Price $15/month 4.1 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-182476/LiveAgent-vs-HubSpot-Service-Hub) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs 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(3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.1 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.1 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub)