# Compare Zoho Assist vs HelpDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Assist and HelpDesk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/112011-185973/Zoho-Assist-vs-HelpDesk --- # Zoho Assist vs HelpDesk Features and Cost Comparison Last updated May 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho AssistHelpDesk2/4 selected [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price ₹480.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [1,406 reviews](#user-reviews) Positive 1,365 Neutral 32 Negative 9 [## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [180 reviews](#user-reviews) Positive 164 Neutral 12 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,841 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Missing features Feature ratings Single Sign On NA Remote Access/Control 4.8 SSL Security 4.7 Unattended Access 4.8 Multi-Channel Communication 4.1 \--%Fit Missing features Not enough reviews Feature ratings Single Sign On 5.0 Remote Access/Control NA SSL Security \-- Unattended Access NA Multi-Channel Communication 4.8 User satisfaction User satisfaction 4.7 User reviews[1,406](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.6 User satisfaction 4.6 User reviews[180](https://www.capterra.com/p/185973/HelpDesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.4 Customer support 4.5 Price starts from Price starts from ₹480Flat Rate, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Outsourced IT & MSP Support, IT Support, Customer Help Desks. Best for From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## User reviews Pros & cons VR Verified Reviewer Owner > "It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) RG Raul G. CEO > "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110) Carlos R. CEO > "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) Carlos R. CEO > "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) MA Mohhamad A. CEO > "It simplifies troubleshooting and saves a lot of time compared to traditional support methods. Despite a few minor limitations, it remains a strong choice for..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) SS Sathish S. Sr.System Administrator > "Additionally, some advanced features feel limited compared to other remote support tools, and occasional session disconnects can interrupt ongoing work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) NS Narsuri S. Student > "Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) PW Paul W. Operations Director > "Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130725) PB Philip B. None > "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748) PH Paul H. Sr. Network Engineer > "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) Chris R. Owner > "Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) MA Mohhamad A. CEO > "Some advanced features are only available in higher pricing plans, which might not be ideal for small teams or individual users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7136309) JJ Jerry J. CFO > "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913) Steven C. Installation Tech > "Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7145196) EJ Elroy J. Managing Director > "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a dependable..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878) Joel H. Director > "I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7131754) VR Verified Reviewer Owner > "Technicians can start sessions directly from a browser without heavy local installations, making it very flexible for working on the go." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7130158) SS Sathish S. Sr.System Administrator > "At times, the remote session performance can be slightly inconsistent on low-bandwidth networks." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7138908) VR Verified Reviewer IT Manager > "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) JF Joe F. IT Supervisor > "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927) MG Mario G. IT Supervisor > "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) DH Dylan H. Owner > "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target device..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561) MG Mario G. IT Supervisor > "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) SL Srdjan L. System administrator > "It has some bug after elevate to admin mode with resolution in Windows." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736) LCG Luis Carlos G. IT Manager > "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend this..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726) VR Verified Reviewer System Administrator > "Sometimes the connection can be a bit slow, and a few features feel limited." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362) M Melih Ç. General Manager > "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387) DA David A. Manager > "Changing from department to department is not the fastest way to look for other computers" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365) AY Aaron Y. Director of IT > "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular issue,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393) NT Nicolò T. System Administrator > "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) NL Nikhitha L. Senior engineer > "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496) LO Lee O. CEO > "Attended Access Module is a bit tricky to associate a new computer to a group." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329) PC Philip C. CEO > "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400) VR Verified Reviewer general practitioner > "the remote feature is not like the others app, and the cons i can make a solution to overcome" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942) KB Kathleen B. Business Development Manager > "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to do..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389) JD Jeremy D. IT Manager > "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NP Nitin P. IT DESK > "The unattended access feature makes it very convenient to manage systems remotely without any hassle." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064) VA Viktor A. IT Support > "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289) MT Mayur T. CA > "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336) NT Nicolò T. System Administrator > "The new version added too many steps just to connect to clients, significantly slowing down our workflow." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Roscoe H. Director of IT > "It also offers MFA which is a great option for users needing a secure remote access option." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) GS Guman S. Manager > "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727) JB Julian B. IT Consultant > "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845) Roscoe H. Director of IT > "The option of technician vs unattended assistance was confusing in the beginning." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7121818) VR Verified Reviewer IT Manager > "It integrates well into our workflow and saves time during busy clinic hours." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229) RH Ray H. Director of IT > "I think the cost is the only thing holding me back from pulling the trigger on using the product." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7128510) PH Paul H. Sr. Network Engineer > "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964) HS Harry S. Head of IT > "Installation on MacOS and Android is complicated and the installer program provides little guidance." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502) MG Mario G. IT Supervisor > "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989) Christopher S. Owner > "the mobile version has connectivity issues and glitches at times." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920) VR Verified Reviewer Security Engineer > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764) VR Verified Reviewer Owner > "I've experienced 1 bad connection issue but that was cleared up after reporting to support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7146076) KF Ken F. Director, Internal IT > "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support session." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811) AM Alec M. Principal Consultant > "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899) JA Joe A. Information Technology > "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464) EW EMMANUEL W. Chief Technology Officer > "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988) Stefan K. IT Professional, Developer > "The price for remote maintenance software for individual customers is much more realistic compared to other products." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986) JT James T. Owner > "Sometimes, there are some glitches to where certain keystrokes won't be passed. " [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765) Chris R. Owner > "Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119692) Cesar C. Director General > "We need not to buy two different sets of licenses." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914) VR Verified Reviewer Founder > "It’s helped me provide faster support, reduce downtime, and stay more responsive to clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) AS Anders S. Systems Engineer > "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709) Carlos R. CEO > "It works well for both on-demand support and managing unattended systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882) AC Aaron C. Owner > "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833) VR Verified Reviewer Founder > "I can connect to a client’s computer in seconds and handle things on the spot without back-and-forth." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7122659) VR Verified Reviewer President Lead Technician > "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369) CS Clayton S. Customer Support Coordinator > "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970) JD Jeremy D. IT Manager > "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496) NT Nicolò T. System Administrator > "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954) Glenn M. Senior Consultant > "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945) NS Narsuri S. Student > "It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7140288) CD Craig D. President > "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350) KK Kyle K. Manchester England England > "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need them,..." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796) AW Andrea W. President > "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes" [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579) VR Verified Reviewer Owner > "The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7133066) SB Scott B. President > "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601) Sandesh K. Manager IT systems and Networks > "No need to download anything from the admin side, just using the browser, I can do all the work." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7119136) TP Tim P. IT Manager > "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466) JUAN OSCAR R. President > "The connections are secure and stable, which gives us confidence when accessing sensitive systems." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387) TH Terry H. Senior Network Administrator Specialist > "I have had a few problems with the remote print portion of the program." [See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841) [View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) EM Emmanuel M. Online Evangelism Innovator > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) NS Neel S. Ceo > "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634) RH Ron H. Client Relationship Management > "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) DL David L. Graphic Designer > "We did have an issue with our Outlook rejecting the notices when people left messages." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) LP Lebohang P. helpdesk support > "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441) UN Unatji N. Live Chat Agent > "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075) Noemi J. Senior Risk and Fraud Specialist > "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290) VR Verified Reviewer Tech Support Specialist > "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) BL Bruna L. Analyst support > "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) PB Paul B. Customer Support Manager > "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853) MC Mouatez C. Customer Support Specialist > "The notification system is reliable, and the automation features save a lot of time in daily workflows." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511) DP Daniel P. Sales > "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) JB Jonny B. Application Specialist > "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) AT Annette T. Relationships Manager > "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822) DP Daniel P. Sales > "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "I very much appreciate the ability to follow tickets and search for names and issues. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) DB Dimitri B. gggg > "At times, the system felt a bit limited in terms of customization and reporting features." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) JD JESSICA D. suporte > "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) CL Cece L. Program Coordinator > "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) AS Adam S. Founder > "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) JB Jonny B. Application Specialist > "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) JD JESSICA D. suporte > "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) JG Joey G. Field Service Technician Technical Support > "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is helped." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779) GO Gustavo O. Customer Engagement Manager > "Many relevant emails are ending up in the SPAM folder, which is very disruptive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806) DL David L. Graphic Designer > "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) MW Melissa W. Administrator > "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) TB Tim B. Director > "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) CL Cece L. Program Coordinator > "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to find" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) DB Dimitri B. gggg > "It’s a reliable platform that simplifies ticket management and communication with customers." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) ER Erika R. Customer Support Agent > "I do not receive the notification of the new live chats in the queue." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073) TW Travis W. IT specialist > "I am new to any ticketing system but this one seems to do everything I require from this type of system." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611) AR Adriana R. Customer Service rep > "Like if there are too many chats or emails to handle." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221) LN Larry N. Customer Service Coordinator > "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565) BM Blair M. National Sales Operations Manager > "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Amos S. Customer support agent > "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276) SV Sarah V. Benefits and Payroll Administrator > "You cannot copy and paste screenshots or snips." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) BM Blair M. National Sales Operations Manager > "We request to block the email again, and the system tells us they are already blocked." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Adam S. Founder > "At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) VR Verified Reviewer Tech Support Specialist > "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) MTV Ma.Theresa V. Analyst > "Occasional lack of proactive follow-up" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230) TB Tim B. Director > "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) TA Tristan A. Chief Executive Officer > "Development launches from helpdesk side seem quite slow as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406) RM RUBEN M. Product Owner > "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "It is a little pricey" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "Is a complete tool to manage your tickets from al your departments:" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) BN Bernardo N. analyst > "at the beginning was a little confusing use the "merge" option" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771) AH Amelia H. Guest Relations Supervisor > "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team when..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959) KD Kingsley D. Customer service > "The requester's name and email are a little confusing." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736) EM Emmanuel M. Online Evangelism Innovator > "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) Jessica B. Account Manager > "It can be kind of slow, and harder to train people on." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758) JH Justine H. Executive Assistant > "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716) NC Nick C. Director of Support and Technology > "We came from using Netsuite which was a nightmare. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) CG Cindy G. Customer Service Supervisor > "This feature does have added value but not as much as I would have anticipated. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) NH Neal H. Product Manager Industrial Controls > "Your ticket number means nothing to me. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193) TF Tamara F. Director of Customer Support and Logistics > "The other features of this product are only useful for large organizations with many team members and/or departments. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672) RK Rudy K. Manager > "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) MM Myrel M. Customer service agent > "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) KW Katarzyna W. Technical Support Specialist > "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613) RH Ron H. Client Relationship Management > "I love the fact that it tracks all of the traffic in a concise, easy-to-read format." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) JW James W. Founder > "Absolute scam." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) AJ Alan J. Consumer Products and Marketing Manager > "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) TN Thandeka N. Chat Agent > "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) SS Sophia S. Customer Success Representative > "The archive feature is super handy as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004301) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) EM Emmanuel M. Online Evangelism Innovator > "We are looking forward to the features that have not carried over to the new version to be added again!" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) LS Lianne S. Virtual Assistant > "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) IV Ivan V. Customer Success Representative > "Team collaboration is also pretty good, it’s easy to assign tickets to each other." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329) NN Nandy N. Administrative Assistant > "Customers may find it too impersonal." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115) MW Michelle W. Customer service Representative > "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407) Anna O. Head of Growth > "Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2292842) [View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## User interface [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) 4.73 (1,406) 4.56 (180) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Zoho Assist Top features 33/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features) HelpDesk 25/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/185973/HelpDesk/#features) ### Recognition Zoho Assist is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Remote SupportSoftware (2026)  HelpDesk is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Zoho Assist Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HelpDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Assist - By Zoho - Located in United States - Founded in 1996 HelpDesk - By Text - Located in United States - Founded in 2002 ## Popular Comparisons [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) ₹480/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-194565/Zoho-Assist-vs-TeamViewer) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $29/month Price $25/month 4.4 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) ₹480/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/112011-135003/Zoho-Assist-vs-Slack) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,786)](https://www.capterra.com/p/149595/AnyDesk/reviews/) ₹480/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-149595/Zoho-Assist-vs-AnyDesk) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ₹480/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/112011-177094/Zoho-Assist-vs-Supremo-Remote-Desktop) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)[4.25 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/) ₹480/month Price €8.39/month 4.6 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/112011-219280/Zoho-Assist-vs-Iperius-Remote) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.73 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) vs [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) ₹480/month Price $34.9/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus)