Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Outsourced IT & MSP Support, IT Support, Customer Help Desks.
Built in the Channel, for the Channel, Axcient's sole mission is to provide the most comprehensive suite of Business Availability solutions, designed specifically for MSP success.
Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.
We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.
Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.
Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.
Add on costs and the lack of audit functionality should be addressed.
The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
Chain-free technology unshackles us from dependency on every backup being perfect. The speed of backups is outstanding.
It is catastrophic to their businesses. There isn't a lot one can do after losing every bit of data a company has for financials, client files, research & development, projects, etc.
Of our clients are on-board. Replibit is a fantastic technical product, and Axcient is a team of superb caring people who know how to help.
Lack of multi-user management. Lack of MFA / DFA options.
The most recent updated have added several great and extremely useful features, and the reliability is OUT OF THIS WORLD.
Inability to use hardware raid controllers was surprising.
Replibit has helped me convey the importance of backups with multiple redundancy coupled with fair price and peace of mind.
Having backup and disaster recovery options utilizing a different OS makes sense for most security conscious business and technology partners.
Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.
Zoho Assist
x360Recover
Products similar to those you're currently comparing: