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Zoho Assist vs x360Recover: Which is a better fit?

Updated on February 11th, 2025
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Summary
Features in Managed Service Providers (MSP)
5
Best performer
42
  • API
5
42
  • Task Management
User satisfaction
4.7
User reviews1,178
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.6
4.8
User reviews14
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Built in the Channel, for the Channel, Axcient's sole mission is to provide the most comprehensive suite of Business Availability solutions, designed specifically for MSP success.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-952367e1-fdc4-4220-a98f-08d9593657f5
Jonathan L
Owner
5.0

Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.

How Capterra sources reviews
View all video reviews
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User interface
112011 video thumbnail}
1 Video
No videos provided by vendor
112011
5 screenshots
187221
3 screenshots

Zoho Assist

5/42
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Anti Virus
  • Audit Trail
  • Billing & Invoicing
  • Build Automation
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • CRM
  • Customizable Reports
  • Dashboard
  • Endpoint Protection
  • Event Logs
  • Help Desk Management
  • Inventory Management
  • IT Asset Tracking
  • Maintenance Scheduling
  • Mobile Device Management
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Scheduling
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Vendor Management
  • Workflow Management
  • API
  • Backup and Recovery
  • Issue Management
  • Remote Access/Control
  • Remote Monitoring & Management
See All features
Hide Managed Service Providers (MSP) Software Features -

x360Recover

5/42
Show Managed Service Providers (MSP) Software Features +
Zoho Assist
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
x360Recover
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Assist
  • By Zoho
  • Located in United States
  • Founded in 1996
x360Recover
  • By Axcient
  • Located in United States
  • Founded in 2002
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