# Compare Zoho Assist vs Autotask PSA 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho Assist and Autotask PSA based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/112011-223239/Zoho-Assist-vs-Autotask-PSA

---

# Zoho Assist vs Autotask PSA Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho AssistAutotask PSA2/4 selected

[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

[## Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.7 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

₹480.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [1,367 reviews](#user-reviews)

Positive

1,326

Neutral

32

Negative

9

[## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.2

Ease of Use

3.9

Customer Service

4.1

Reviews Sentiment

Based on [155 reviews](#user-reviews)

Positive

128

Neutral

22

Negative

5

## Summary

* * *

Features in Managed Service Providers (MSP) Software

18 / 44

Only Zoho Assist

-   Endpoint Protection
-   Help Desk Management
-   Remote Access/Control

Best performer

29 / 44

Only Autotask PSA

-   Activity Tracking
-   Audit Trail
-   Configuration Management

User satisfaction

User satisfaction

4.7

User reviews[1,367](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.6

User satisfaction

4.2

User reviews[155](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Ease of use

3.9

Functionality

4.2

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

₹480Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Best for

Not provided by vendor

## User reviews

Pros & cons

Carlos R.

CEO

> "I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

RG

Raul G.

CEO

> "I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7099110)

AY

Aaron Y.

Director of IT

> "As a director, another great feature is the ability for multiple technicians to join a support session. If a team member is having trouble fixing a particular..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769393)

Carlos R.

CEO

> "The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

PB

Philip B.

None

> "Zoho Assist offers great value for IT teams and MSPs looking for a reliable, secure remote support solution without enterprise-level pricing."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

NT

Nicolò T.

System Administrator

> "File transfer requires entering a dedicated “file transfer mode”—direct drag-and-drop from the main session window isn’t supported"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

KF

Ken F.

Director, Internal IT

> "Zoho Assist stands out as it enables the technician to enter the credentials for elevation to "Admin" status, making it faster to get into a working support..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769811)

PH

Paul H.

Sr. Network Engineer

> "It can be very wonky when attaching to a system that has multiple monitors and then navigating to all the screens depending on what you do on that remote system..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

JJ

Jerry J.

CFO

> "Being able to jump into a remote session quickly to troubleshoot an issue or deploy software makes my day-to-day operations much smoother."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7092913)

NT

Nicolò T.

System Administrator

> "The new version added too many steps just to connect to clients, significantly slowing down our workflow."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

EJ

Elroy J.

Managing Director

> "It helps us resolve issues faster, keeps sessions organized, and doesn’t overwhelm with unnecessary complexity. If you support clients regularly, it’s a..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7087878)

GS

Guman S.

Manager

> "lack in to elevate as admin while in remote support, if remote user is standard user then cant elevate as admin"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032727)

VR

Verified Reviewer

IT Manager

> "Zoho Assist has helped us reduce ticket resolution times, provide faster support, and keep our operations running smoothly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

JF

Joe F.

IT Supervisor

> "I need to access 4 different amazon fire tablets to turn on music (mood-music) for an office setting, but this is not possible for some reason."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6819927)

NT

Nicolò T.

System Administrator

> "The interface is clean and intuitive, remote sessions are stable, and the overall user experience aligns closely with what we appreciated in ScreenConnect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7040954)

DH

Dylan H.

Owner

> "The UI Navigation is sometimes confusing and the remote device connection sometimes takes odd paths through the world, like if I am in the US and the target..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6613561)

KK

Kyle K.

Manchester England England

> "Overall, the pros well outweigh the cons. And if saving time, convenience, good support, and always having a connection to the things you need when you need..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7026796)

SL

Srdjan L.

System administrator

> "It has some bug after elevate to admin mode with resolution in Windows."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093736)

MG

Mario G.

IT Supervisor

> "This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

VR

Verified Reviewer

System Administrator

> "Sometimes the connection can be a bit slow, and a few features feel limited."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7056362)

MG

Mario G.

IT Supervisor

> "I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

DA

David A.

Manager

> "Changing from department to department is not the fastest way to look for other computers"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047365)

LCG

Luis Carlos G.

IT Manager

> "Is a good tool to connect other branch computers, i apreciate its a excellent tool also is very light for the charge of the cpu and ram charge i wadely recomend..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7103726)

LO

Lee O.

CEO

> "Attended Access Module is a bit tricky to associate a new computer to a group."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7115329)

M

Melih Ç.

General Manager

> "Our support teams are working with Zoho Desk (Ticket Management) system, and we can easly can access to remote sessions in a native integration."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6506387)

VR

Verified Reviewer

general practitioner

> "the remote feature is not like the others app, and the cons i can make a solution to overcome"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7069942)

NL

Nikhitha L.

Senior engineer

> "Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6581496)

JD

Jeremy D.

IT Manager

> "The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

PC

Philip C.

CEO

> "The platform offers a robust set of features for remote support, including seamless cross-platform functionality, secure connections, and an intuitive interface."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

VA

Viktor A.

IT Support

> "The lag sometimes when you are remotely login is annoying, however this could be due to network connectivity and speed which is outside if Zoho assist"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6816289)

KB

Kathleen B.

Business Development Manager

> "My job involves making important deadlines on a regular basis, and this program gives me the flexibility to work a lot of hours outside regular office hours to..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6685389)

NC

Nick C.

Senior Security Operations Engineer

> "The admin portal is clunky; 2 different areas for settings, confusing, often difficult to find things."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769416)

NP

Nitin P.

IT DESK

> "The unattended access feature makes it very convenient to manage systems remotely without any hassle."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7108064)

HS

Harry S.

Head of IT

> "Installation on MacOS and Android is complicated and the installer program provides little guidance."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6830502)

MT

Mayur T.

CA

> "Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7073336)

PN

Paul N.

Systems Administrator

> "Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6292669)

JB

Julian B.

IT Consultant

> "The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6348845)

Christopher S.

Owner

> "the mobile version has connectivity issues and glitches at times."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6871920)

VR

Verified Reviewer

IT Manager

> "It integrates well into our workflow and saves time during busy clinic hours."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7059229)

AM

Alec M.

Principal Consultant

> "Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6596899)

PH

Paul H.

Sr. Network Engineer

> "Clean dashboard which is important, and I love the drill-down features so that I can get information on any device running the Zoho endpoint client."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6884964)

EW

EMMANUEL W.

Chief Technology Officer

> "\_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6462988)

MG

Mario G.

IT Supervisor

> "They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7110989)

JT

James T.

Owner

> "Sometimes, there are some glitches to where certain keystrokes won't be passed. "

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001765)

VR

Verified Reviewer

Security Engineer

> "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7093764)

Cesar C.

Director General

> "We need not to buy two different sets of licenses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7090914)

JT

Jean T.

Director of Development

> "It supports Linux systems, which other vendors dont have full support for. And installation is seemless."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7032635)

AS

Anders S.

Systems Engineer

> "Not aa big fan of how they do the technician setup with unattended access, as you can have unlimited users, but you can't have two admins."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6760709)

JA

Joe A.

Information Technology

> "During my usage of Zoho Assist, I enjoy the ability to elevate the session to a admin session, and the ease of sending session links to users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595464)

AC

Aaron C.

Owner

> "I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6421833)

Stefan K.

IT Professional, Developer

> "The price for remote maintenance software for individual customers is much more realistic compared to other products."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7083986)

VR

Verified Reviewer

President Lead Technician

> "It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6660369)

MM

Mario M.

Owner and consultant

> "It provides me with instant access to my test server when traveling, even my recent to Europe, it works fine in every city I was at the moment, I was concerned..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6266976)

MG

MIKE G.

Product owner

> "I had lower back pain and could not work sitted using my regular office set up."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6769704)

Carlos R.

CEO

> "It works well for both on-demand support and managing unattended systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089882)

JD

Jeremy D.

IT Manager

> "Also, the inability to add custom tools to be run such as PowerShell or Python Scripts."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6697496)

CS

Clayton S.

Customer Support Coordinator

> "The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6567970)

Glenn M.

Senior Consultant

> "the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account,..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6034945)

JUAN OSCAR R.

President

> "The connections are secure and stable, which gives us confidence when accessing sensitive systems."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7097387)

CD

Craig D.

President

> "I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions..."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6038350)

AR

Anil R.

Cluster IT Manager

> "It stands out for its simplicity and reliable performance, making it ideal for our small IT teams and accessing the servers."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6836244)

AW

Andrea W.

President

> "a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6695579)

RA

Roshen A.

System Administrator

> "With some improvements to the UI and mobile support, it could be an even stronger product."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032)

SB

Scott B.

President

> "I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6595601)

LV

Laurence V.

Special Projects Manager

> "This program is indispensable for helping my children remotely. When family is dispersed all over the country it is great to still be able to help them."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7012941)

TP

Tim P.

IT Manager

> "When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6419466)

AV

Arjun V.

Dev

> "easy to use however it is browser centric, If you can provide download desktop icon to directly open the session would be great option"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7047588)

TH

Terry H.

Senior Network Administrator Specialist

> "I have had a few problems with the remote print portion of the program."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7001841)

RA

Roshen A.

System Administrator

> "It meets most requirements for remote troubleshooting and system access while remaining affordable and easy to manage."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7089032)

GH

Graham H.

Head of IT

> "File transfer can be quite slow some times and the interface is a little clunky, but works overall when needed."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6386574)

PB

Philip B.

None

> "Security features like 2FA and role-based access are solid."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

PC

Philip C.

CEO

> "The free version has limited functionality, which might not be sufficient for small teams or businesses."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6646400)

KT

Karthikraj T.

Technical Lead

> "Remote desktop access is very good, even we can use it in without any installations and easy to configure for all kind of users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058017)

JR

Jose R.

NetSuite Admin

> "Sometimes when in a session the screen goes blank and I have to restart the session."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6647399)

Michael H.

Owner

> "Zoho Assist has proven to have the best feature set and performance for the cost."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7075816)

MT

Matt T.

Technical Director

> "File transfer may not be as fast as others (although may have been poor internet connection)"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6689662)

PB

Philip B.

None

> "Zoho Assist is easy to deploy and works directly from the browser, which saves a lot of time when supporting users."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7062748)

SS

Shubham S.

Owner

> "They have new software releases without informing the users before which causes some issues while using the platform."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6313976)

LB

Larin B.

Analyst

> "I love it and continue to use it frequently as my daily access to users offsite workstations."

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___7058305)

JH

Jan H.

Boss

> "Remote access did not work on mobile devices without app store"

[See full review](https://www.capterra.com/p/112011/Zoho-Assist/#Capterra___6629467)

[View Reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

JJ

Jacques J.

Director

> "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

SJ

Simon J.

Senior System Engineer

> "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326)

JJ

Jacques J.

Director

> "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business,..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DM

David M.

Support Engineer

> "Doesn't link well with the inventory of computers. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

SS

Shawn S.

Senior Systems Administrator

> "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576)

DM

David M.

Support Engineer

> "The invoice designer is not awesome. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JJ

Jacques J.

Director

> "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

KS

Koos S.

CTO

> "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812)

RG

Randy G.

AVP - Systems Administrator

> "Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581)

DG

David G.

Technicien

> "There are many visual and textual elements that pollute the display because they are useless."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

JJ

Jacques J.

Director

> "I also appreciate how customisable the platform is, especially when configuring ticket and company views to match..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

IB

Isaac B.

Intern Sales Responsible

> "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

DM

David M.

Support Engineer

> "It has been a learning curve for our very small shop. But we couldn't live without it now. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JK

Jeremey K.

Operations Director

> "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box, Autotask..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154)

BC

Brian C.

Support Manager

> "I also love the ability to customize ticket templates and place valuable related data like related ITGlue articles..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537)

IB

Isaac B.

Intern Sales Responsible

> "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

PM

Philip M.

Director of Professional Services

> "How well it matched our ticketing process and improved capabilities. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811)

Kevin H.

Head of Projects

> "The project management features in Autotask still feel neglected and lack many features now considered to be basic..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

VL

Vince L.

Director Application Development

> "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364)

DG

David G.

Technicien

> "Smartphone app even worse than the web version"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

SB

Steven B.

Service Delivery Manager

> "The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985)

DG

David G.

Technicien

> "Not ergonomic"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Ravi B.

CEO

> "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607)

FO

Francis O.

Cloud Infrastructure Engineer

> "Unable to search keywords on the application and get results"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079)

BP

Brittany P.

Desktop Support Technician

> "I have used multiple PSA resources and this is by far my favorite."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423)

Kevin H.

Head of Projects

> "The user interface is outdated which can make the platform difficult to use and configure."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

IB

Isaac B.

Intern Sales Responsible

> "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

Kevin H.

Head of Projects

> "The procurement section is also cumbersome and lacks the flexibility needed by most businesses."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Kevin H.

Head of Projects

> "We use APIs to solve problems that can't be solved inside Autotask."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Jamie G.

IT Manager

> "When the options aren't customisable at all it really does hinder you."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625)

MW

Monica W.

Project Manager III

> "Easy to access data and features. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

NF

Nick F.

Customer Success Specialist

> "Integration with Quickbooks online does not work as hoped for"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763)

MW

Monica W.

Project Manager III

> "Easy to develop and generate reports."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

JS

Jordan S.

Quality Assurance Manager

> "It can be cumbersome to find exactly where to adjust something on the backend."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

MT

Micheal T.

Marketing Director

> "Autotask PSA has brilliant and easy to use features."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6235046)

ID

Ivan D.

Managing Partner

> "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

RP

Rahul P.

PreSales Solution Consultant

> "Centralized business operations management tool which can increase your productivity and profitability."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188)

DG

David G.

Technicien

> "Not intuitive"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Kavindu Githsara K.

System Specialist

> "The centralization of data, scheduling, resource management, and integration capabilities are all great features..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339)

DG

David G.

Technicien

> "Not user friendly"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Kevin H.

Head of Projects

> "Autotask is infinitely customisable so almost any business problem can be solved."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

SC

Samson C.

Operations Manager

> "Billing integration can be flaky at times and needs work in our option"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936)

JS

Jordan S.

Quality Assurance Manager

> "The overall presentation, use and customization of Autotask is what I appreciate most."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

VR

Verified Reviewer

President

> "The KB section makes it hard to add images."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

RP

Rob P.

CEO

> "We manage our customer contacts and tickets through the system and after initial setup it has been easy and..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

RP

Rob P.

CEO

> "They changed to a dashboard system at login and frankly it is not that useful to us."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

EH

Ewan H.

Senior Solutions Consultant

> "It's been fantastic for managing service desk requests and incidents."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766)

VR

Verified Reviewer

President

> "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases,..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252)

VK

Victor K.

Systems Administrator

> "What I like most about the Autotask PSA is the workflow rules."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857)

VR

Verified Reviewer

Consultant

> "Little bit confusing at the begining. But soon I catch it up."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649)

JO

Joshua O.

Infrastructure Engineer

> "This is one of the best IT service management I have used so far, very easy to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357)

SA

Sunil A.

President

> "Does not provide a good Calendar view for Work distribution and management (It is crucial)"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860)

CH

Chris H.

General Manager

> "You can manage all aspects of an MSP business here with billing integrations available to close the loop."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387)

VR

Verified Reviewer

President

> "Hard to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

YB

Yvonne B.

Service Co-Ordinator

> "I absolutely love AutoTask - it's easy to work with and manage tickets effectively."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405)

JD

Joe D.

President

> "Horrible"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540)

ID

Ivan D.

Managing Partner

> "It allows us to reflect our specific needs on the app, and avoid mistakes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

MR

Mahesh R.

Assistant Manager - Service Delivery

> "The report generation is a little slow sometimes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590)

IB

Isaac B.

Intern Sales Responsible

> "Ticketing system is working woderfully."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

TS

Tyler S.

CEO

> "The worst support out of any software/service we use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116)

[View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

## User interface

4.72 (1,367)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

4.25 (155)

### Features

Zoho Assist

18/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/112011/Zoho-Assist/#features)

Autotask PSA

Top features

29/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features)

### Recognition

No recognitions have been awarded to Zoho Assist

No recognitions have been awarded to Autotask PSA

### Deployment & support

Zoho Assist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Autotask PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Assist

-   By Zoho
-   Located in United States
-   Founded in 1996

Autotask PSA

-   By Kaseya
-   Located in United States
-   Founded in 2004

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Features

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