Vtiger CRM vs SalesRabbit: Which is a better fit?

Barbara H.: Hello, I'm Barbara. I am a human capital manager. I would rate Vtiger CRM about a two out of five. For more information, click on the link below. On a regular basis, we used Vtiger for inventory management. We used it for our ERP. We also used it as our CRM. It did house all of our inventory, all the costs, the vendors. It also housed all of our policies, procedures, anything that happened within the facility and anything that could happen within the future. My favorite part of Vtiger would be the inventory management. Once you entered in your vendor information and your general project inventory information, it was very simple to manage that, to adjust the quantities and where they were at within the warehouse or within another facility. It also kept track of that inventory. So as long as you as a brand or a company were on top of plugging in that information, Vtiger would track that for you. It could also tell you when to anticipate another purchase, if you have inventory running low. It did keep notes on all of your vendors. So if you were wondering about a vendor or if it was approved or not, Vtiger did have that information saved for you. Vtiger's areas of opportunity would definitely be time sheets for one. Their time sheets are tracked in seconds. When we put in a request to have this adjusted to minutes, we were told that that was not possible. So all of our time sheets for 40 hours per week times 35 people were tracked in seconds and had to be manually manipulated, so we could get those hourly rates available to us. Furthermore, when entering information into Vtiger, you cannot just enter a handful of lines. You do to fully enter all information. Vendors have to be selected. If a vendor is not an option, you have to go in, create the vendor, then go back to your inventory or your CRM, and then select that vendor. Then be able to carry out the rest of the work on that page. Furthermore, when you are trying to export information from Vtiger to place it elsewhere, it will only export in an Excel spreadsheet, which is not ideal for digital transformation. Their customer service is not local. So if you are within Canada or US, you are working on India time, which is not ideal when you are in a bit of a predicament and do require that timely reply.