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Vtiger CRM vs Avochato: Which is a better fit?

Updated on January 19th, 2025
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Summary
Key features rated by users
Features selected based on 2,195 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
4.7
Chatbot
NA
Inbox Management
5.0
Email Management
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
--
Chatbot
--
Inbox Management
NA
Email Management
NA
User satisfaction
4.3
User reviews340
Ease of use
4.1
Functionality
4.2
Value for money
4.5
Customer support
4.2
4.7
User reviews133
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction.

Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Barbara H
Human Capital Manager
2.0

Barbara H.: Hello, I'm Barbara. I am a human capital manager. I would rate Vtiger CRM about a two out of five. For more information, click on the link below. On a regular basis, we used Vtiger for inventory management. We used it for our ERP. We also used it as our CRM. It did house all of our inventory, all the costs, the vendors. It also housed all of our policies, procedures, anything that happened within the facility and anything that could happen within the future. My favorite part of Vtiger would be the inventory management. Once you entered in your vendor information and your general project inventory information, it was very simple to manage that, to adjust the quantities and where they were at within the warehouse or within another facility. It also kept track of that inventory. So as long as you as a brand or a company were on top of plugging in that information, Vtiger would track that for you. It could also tell you when to anticipate another purchase, if you have inventory running low. It did keep notes on all of your vendors. So if you were wondering about a vendor or if it was approved or not, Vtiger did have that information saved for you. Vtiger's areas of opportunity would definitely be time sheets for one. Their time sheets are tracked in seconds. When we put in a request to have this adjusted to minutes, we were told that that was not possible. So all of our time sheets for 40 hours per week times 35 people were tracked in seconds and had to be manually manipulated, so we could get those hourly rates available to us. Furthermore, when entering information into Vtiger, you cannot just enter a handful of lines. You do to fully enter all information. Vendors have to be selected. If a vendor is not an option, you have to go in, create the vendor, then go back to your inventory or your CRM, and then select that vendor. Then be able to carry out the rest of the work on that page. Furthermore, when you are trying to export information from Vtiger to place it elsewhere, it will only export in an Excel spreadsheet, which is not ideal for digital transformation. Their customer service is not local. So if you are within Canada or US, you are working on India time, which is not ideal when you are in a bit of a predicament and do require that timely reply.

How Capterra sources reviews
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Andrew K
Senior Program Manager
5.0

Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.

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User interface
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1 Video
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5 screenshots
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Vtiger CRM

18/37
  • Call Center Management
  • Chatbot
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Collaboration Tools
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Predictive Analytics
  • Reporting & Statistics
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Avochato

18/37
Show Customer Service Software Features +
Vtiger CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avochato
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vtiger CRM
  • By Vtiger
  • Located in United States
  • Founded in 2003
Avochato
  • By Avochato
  • Located in United States
  • Founded in 2016
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