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The software caters to businesses of all sizes across various industries such as education, healthcare, hospitality, manufacturing, nonprofits, retail, and transportation, among others.
Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.
The fact that our "hire to fire" process is completely seamless in Paycom is a huge win. My dedicated specialist is there with me every step of the way from small questions to big issues.
Some of my staff have complained about the software not working correctly when downloaded as an application on their phones.
Paycom has been super easy to use in the few months since starting with it. I love that it has an easy to use app and login.
Outdated and clunky, unintuitive. And the worst thing is the account management.
The Implementation Specialist at all employers were knowledgeable, professional, courteous, attentive to the employer needs, accessible, and caring spirit.
I dislike that it has almost to many options of things to do.
The ease of time/payroll management for our internal employees, contract employees and clients are primary benefits to our team. Annual benefits enrollment is a huge plus as well.
I have been waiting 2 months for them to fix a mistake they made on my W2. I was told that it would take 2-3 weeks to fix.
I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities.
The technology is something you would see in the 90's. The UI is extremely difficult to navigate, links disappear, and the employees absolutely hate it.
I have always found their customer service to be very helpful. I like the convenience of being able to log on anytimw anywhere to keep track of all my important payroll and benefits information.
Worst thing is when we forget the password, saving password process is complicated and confusing.
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource.
From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.
To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.
Dejiana R.: Hi, my name is Dejiana. I'm the CEO of BBO LLC. I have about 10 people in my camp. And the rating I would give for Paycom is a four. I use Paycom to make sure that all my employees know what time they need to come in, clock out. I can send them little messages through the app so the whole camp will get the messages. It keeps me pretty organized with everybody because I'm not good on paper. I'm better on the phone. So, Paycom helps me with at least the live app so that everybody knows what we're doing at what time. I like that it's easy for my employees to use. They can personalize it with their name, number, and the picture because we're like a fun camp, so we got to make sure that everybody can be uniquely themselves. It gives you that personal effect while it's still being an employee app, so I like it. Well, the only thing that I would say I might dislike is it was hard for me to set it up by myself. So I had to have a couple of my employees help me because, like I said, I'm not a technology person. I just know how to text real fast. So, I would say the setup is not for a beginner, but it's not too hard if you have somebody that knows what they're doing.
Brandon M.: Hi, my name's Brandon. I am president at Visual Language Professionals. Rating for ADP TotalSource would be a one out of five. Prior to ADP TotalSource, we initially started off on QuickBooks Online, and then we transitioned to Gusto for our payroll and benefits and eventually ended up with ADP. ADP offered better pricing on health, and dental, and vision insurance. And initially, during the sales process, we were promised better technology. It was painful. I think at that time, ADP was undergoing some internal changes on how they brought new clients on board, so we had to sign a lot of the same documents three, four, or five times while they figured out their electronic signature software. We went through several different project managers, and it took about double the length of time that they had initially quoted us. I would say that ADP TotalSource is not a good fit for small businesses that don't have a lot of resources dedicated to troubleshooting the software. If you're looking for a solution that provides quick and responsive support, they would not be my recommendation. I think there are better companies out there that provide stronger service for small businesses like mine.
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