# Compare ADP TotalSource vs Paycom 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Paycom and ADP TotalSource based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113109-130949/ADP-TotalSource-vs-Paycom --- # Paycom vs ADP TotalSource Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PaycomADP TotalSource2/4 selected [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1,271)](https://www.capterra.com/p/130949/Paycom/reviews/) [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[4.2 (457)](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) [## Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1,271)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [1,271 reviews](#user-reviews) Positive 1,101 Neutral 108 Negative 62 [## ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[4.2 (457)](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.1 Customer Service 4.1 Reviews Sentiment DP HS Based on [457 reviews](#user-reviews) Positive 379 Neutral 48 Negative 30 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 18,893 reviews from human resources software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Payroll Management 4.6 Employee Database 4.4 HR Management 4.4 Time & Attendance 4.7 Employee Management 4.5 79%Fit Feature ratings Payroll Management 4.3 Employee Database 4.3 HR Management 4.3 Time & Attendance 4.4 Employee Management 4.2 User satisfaction User satisfaction 4.4 User reviews[1,271](https://www.capterra.com/p/130949/Paycom/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.3 User satisfaction 4.2 User reviews[457](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 3.9 Customer support 4.1 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Paycom is the most automated HCM platform, and the only HR and payroll software built on a truly single database that automates the employee life cycle from hire to retire. Best for Small and mid-sized businesses looking to find and keep employees, offer competitive employee benefits, keep up with employment regulations and compliance, grow, and more. ## User reviews Pros & cons LB Lindsey B. HR Assistant > "Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102859) TC Tiffany C. Employee Engagement Specialist > "Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127708) SS Susan S. Benefit Specialist > "Paycom empowers employees to manage their own benefit elections, updates, and payroll details, which significantly reduces administrative workload and improves data accuracy." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137282) LC Lisa C. Onboarding Manager > "Reported issues are responded to and noted as fixed, only for us to find they have not been corrected (i.e., a recent Paycom update caused the New Hire Audit Report to now..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7142020) NT Nijah T. THERAPIST > "It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7064167) AE Ashley E. Administrative Coordinator > "Good because they can keep track of how much people are working and slightly annoying when I clock 39.99 hours instead of 40 (not that the reporting really changes my pay,..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7082876) KK Kelsey K. Accounting Supervisor > "Being able to provide all of our employees with easy access to their information through a user-friendly app made daily tasks more efficient and reduced the need for manual..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137111) VR Verified Reviewer Department Manager > "Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399) MR Monica R. Regional Payroll Manager > "Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7141521) CG Carolyn G. Director of Finance and Accounting > "Errors made by employees (missed punches, incorrect tax or benefit selections) often still require HR follow‑up and correction, shifting the burden rather than eliminating it." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7123696) CS Crystal S. Sr Director of HR > "I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7012320) KK Kelsey K. Accounting Supervisor > "Support quality can vary depending on the representative assigned to our business, which sometimes led to inconsistent communication and delays in resolving questions or..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137111) MR Michelle R. Human Resource Manager > "The software has many applications that help with HR responsibilities and the software can be customized to exactly what my company needs" [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7136908) Andrew F. VP, People > "Their implementation staff will start to show us something, click in one place, and then say "that's not where it is" and move someplace else. When we expressed our concerns..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7108421) CB Chelsea B. Director > "Staff have direct access to all of their information and are able to make changes as needed, which helps take a little work off of managers. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7056210) VR Verified Reviewer Department Manager > "This disconnect can create inefficiencies and confusion, as progress on objectives may not be accurately tracked or discussed in real time." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399) KK Kelsey K. Accounting Supervisor > "It has met the needs of our company and provided helpful tools that support our payroll, HR, and employee management processes effectively." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137111) AV Alixandria V. Human Resources Manager > "It does seem that the scheduling feature is more for a hospital setting or consistent schedules, which does not work for what we need." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7113618) MJ Meredith J. Payroll and Benefits Administrator > "Their robust suite of products covers a wide range of HR and payroll needs, allowing for streamlined processes within a single platform." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6830757) CP Chandni P. Data Analyst > "Additionally, we were informed that creating an organizational chart requires Beti, which was unexpected and suggests the system lacks flexibility unless we invest in features..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6810661) VR Verified Reviewer Department Manager > "Currently using for payroll, HR, Benefits, reviews, one on ones-It has improved our processes, making it easy to use for the management team and the staff. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399) SD Sarah D. Corporate Payroll Accountant > "It is insanely frustrating that I can't see a 401k match calculation until I go to the check register preview portion of payroll." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7107961) AV Alana V. HR Manager > "Paycom consistently delivers accurate payroll processing and offers robust reporting features that are incredibly helpful for audits and ensuring compliance." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7012322) VR Verified Reviewer HR Coordinator > "Customer support response at times can be inconsistent, and some reporting/customization features are limited." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7142994) CA Crystal A. Vice President > "The system allows for extensive customization to align with specific business needs." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7103216) RP Rebekah P. HR Manager > "It is hard to commit to great initiatives (like certifications) when we only need it for 25 percent of our population but have to pay for it per user." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7045003) VB Valerie B. HR Director > "Paycom excels in customer support from the day-to-day support specialist to the customer relations rep who spends countless hours in person helping to make sure we utilize the..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7037307) KM Karina M. HR Specialist > "Sometimes it takes several steps to find the exact report or data needed, which can be a bit time-consuming." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7107924) RE Rose E. Administrative Assistant > "Paycom is a great value for money which includes features like reporting employee performances with ease of recruitment for advancements." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102533) TC Tiffany C. Employee Engagement Specialist > "Files often have to be downloaded instead of being viewed directly in the browser, which slows things down." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127708) AW Aneta W. Finance Manager > "She clearly mapped how time-consuming processes across multiple platforms can be streamlined and consolidated within Paycom." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7141962) RL Rachel L. HR > "We tried to adopt Paycom for our Australian operations but the app didn't work in that region and we encounter roadblocks (social security numbers don't exist in Australia but..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6608702) LC Lisa C. Onboarding Manager > "I was excited of the prospect of managing candidates and employees from application throughout their employment lifecycle in one system that includes Payroll and Benefits." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7142020) LO Laurie O. HR Coordinator > "Too frequently our support representative has changed, providing little consistency and familiarity with how our company functions." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7124003) KM Kendra M. AVP of HR > "The platform offers a wide range of features with a strong emphasis on automation, which helps save significant HR time." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137813) VR Verified Reviewer VP of People > "Some aspects aren't intuitive - like the ATS - should be able to edit jobs as you post." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102972) MG Mike G. CPO > "They ensure that the end user and administrators can efficiently and effectively perform tasks without assistance. Both the client and admin sides of the platform are..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7060181) VR Verified Reviewer Department Manager > "Currently, goals are not automatically linked or updated during one-on-one meetings or performance reviews." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399) KC Kelli C. HR and Operations Manager > "It's cut down on the amount of time it takes to do things, which has freed up my time to focus on bigger projects." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127827) AS Angie S. HR Director > "I often find issues that the average user would not recognize, however, are significant in impacting the company's compliance or finances. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127837) CA Celina A. Vice President of Human Resources > "I understand the portal easily without getting lost. When I make changes to a staff member I do not have to worry to make changes in different areas." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7136806) AE Ashley E. Administrative Coordinator > "There is nothing I specifically dislike; my company has it set up to clock in/out with specificity which is good and bad." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7082876) WG Wendy G. Office Manager > "This allows for no outside glitches within the software; everything is similar in understanding as you move through the options." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7141935) EG Elizabeth G. HRIS Manager > "We didn't have the ability to control a lot of the functionality, it was difficult to work with out Paycom team to get things done, things were often set up incorrectly, the..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6356830) KP KELLY P. General Manager > "Paycom’s all-in-one platform makes it easy to manage payroll, HR, and employee information in one place." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7074861) BV Bien V. Teacher > "There were several times that the server would be down which made it impossible to get anything done." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7136244) VR Verified Reviewer IT Systems Administrator > "Overall, this tools is great for HR departments to manage payroll data that can be directly provided to the employee." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7132455) SB Stacy B. HR Director > "Some thinks are cumbersome like Document and Checklists and PAFs. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7129829) GO Gabriel O. People Manager > "Overall I think Paycom has a robust payroll module and data module along with some other great features that other HCM or HRIS and Payroll systems do not especially with the..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020239) VR Verified Reviewer Manager, Accounts Payable > "The method of payment request was not professional or in line with normal business standards." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7132140) LT Lucinda T. Executive Director > "I like the integrated platform with new-hire onboarding, timekeeping, and payroll all in one complete package. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6812267) AH Anna H. consultant > "The higher ups were not happy regarding the cost and if they wanted to add something on that it was either difficult and/or costly to do so." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7088668) KH Kelley H. Manager of Payroll and HR > "I like that Paycom's tools are flexible to the extent that they can provide core functionality for smaller companies and be scaled up at any time to an enterprise level." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020439) MR Melissa R. Senior Accounintg Manager > "I find it hard to believe that HR and payroll personnel are using their phones to work instead of their computers." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7125943) NS Natasha S. Executive Director of Human Resources > "My emails are answered right away, they are patient as I ask the same question 100 times, the training and guidance they provide is top tier." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7070692) SB Stephen B. CFO > "Customer service - without going into detail we had a tax correction that arose and I have never been bounced around so many times for months." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7134473) RT Ray T. Principal Designer > "Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and much more which makes it a strong contender for small business owners like me..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6559843) AJ Alyson J. Accounting and HR Manager > "I am not fond of Paycom University. If you need to look up anything, there is so much information that it takes a bit to get your answer and sometimes I don't have time to..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6817596) CD Chandru D. Assistant Manager Payroll > "Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6533348) VR Verified Reviewer Support Operations > "When I have bad internet or are switching networks, the app glitches and I have to close out completely before I reopen." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7004844) SC Sybil C. Payroll Manager > "The new AI feature facilitates fast information that can be useful when I'm in a hurry." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7128032) CP Chandni P. Data Analyst > "However, instead of a contained trial, the system was fully implemented into our environment, which resulted in several changes that couldn’t be reversed after we decided not..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6810661) JS Jack S. Finance Director > "The automation helps reduce errors and saves time during payroll cycles." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7119717) CS Charles S. Photo Lot Tech > "The application sometimes needs to reset because it freezes." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7091521) LW Latisha W. Community Health Navigator > "This is in addition to several other features I enjoy, such as the ability to view pay stubs, request time off, obtain tax documents, and much more." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6533735) SC Sophie C. HR Manager > "When we first started, customer service and the communication and set up process was a bad start." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7103086) Steven M. system technique > "Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6369032) VT Valerie T. Specialist > "I hear that the breakdown of our billing is not the easiest, but this is not my area of knowledge at this time." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7139043) LB Lindsey B. HR Director > "You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents,..." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6567858) JC Jeanine C. HR Payroll Coordinator > "I am often overwhelmed by the amount of features and regularly unsure of what each function does. " [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7128707) AC Ashley C. HR Operations Manager > "It has helped improve efficiency within our HR and payroll processes and reduced manual work." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127303) JM Jocelyn M. Partner > "The training portal is atrocious along with leave management." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102514) JM Jordan M. Corporate Training Manager > "Onboarding and training is integrated with payroll system which ensures accurate and up-to-date employee information." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6831593) VR Verified Reviewer VP of People > "I also don't understand the lack of ability to get an invoice." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102972) BS Becky S. People Operations Manager > "We have the total package of Paycom, so I love being able to track everything in one place." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7127821) HT Hailie T. RN > "Bugs and issues with attempting to clock in/out." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7070984) CW Colter W. Developer > "PayCom houses and displays its employee pay information well, and allows for exporting important tax and pay information when needed." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6659107) FG Francesco G. Instructor > "The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6678932) VR Verified Reviewer Department Manager > "Its intuitive interface and streamlined functionality make it accessible for users of varying technical skill levels." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399) LA Lauren A. Account Manager > "Setting up tasks and assigning checklists aren't super intuitive." [See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7137195) [View Reviews](https://www.capterra.com/p/130949/Paycom/reviews/) DP Deborah P. Office Administrator > "Family law firms work with clients who are experiencing a challenge, it is our job in HR to make sure the staff are met with support from their..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6852181) EF Elizabeth F. Office Operations Manager > "The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074138) Harshul S. Sr tech specialist > "It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7103850) RZ Rowie Z. HR Manager > "he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7068360) AG Allen G. President > "Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7075129) DP Deborah P. Office Administrator > "The recent upgrade to the new platform has been difficult to navigate, even with the tutorials provided, so it can be time-consuming for certain..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6852181) RV Rosemary V. Owner > "The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6334838) LL Lori L. Head of People, North America > "Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074826) LH Liz H. Office Manager > "The best part about ADP TotalSource, besides the payroll service, is the enrollment of employees into benefit programs." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848734) RG Richard G. Director > "ADP represents 200,000 small businesses, 4.5 million employees? and there isn't good buying power regarding offering health insurance? limited..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6316657) DA Dena A. Accounting Manager > "I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6316591) DR Diane R. VP of Finance > "the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074261) CP Chau P. Pharmacist > "I also appreciate how they keep me informed about changes to laws and regulations, and their support with HR matters has been invaluable, especially..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851477) PK Peter K. Chief Financial Officer > "Writing new reports was tricky. When one writes reports only once in a while, it is difficult to remember the process." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847731) DJ Daniel J. HR Generalist > "What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7023693) CA Cindy A. President and CEO > "Pricing is another sore spot. Why can't I get an itemized list of what my payment is covering - how much is unemployment, how much am I paying ADP..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6758666) JW Jasmine W. Operations Manager > "We have had a few bumps in the road and had to change our HRBP a few times, but are happy with our current one." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7067724) CP Chau P. Pharmacist > "For me, the main drawbacks are the payroll costs and the limited benefits options." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851477) DA Dena A. Accounting Manager > "The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6316591) Harshul S. Sr tech specialist > "Support is a little slow during busy periods" [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7103850) RF Ryan F. hr > "payroll and hrbp are great, lacking in the other areas such as taxes, unemployment reporting and taxes" [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7025211) AM Adam M. President > "Lack of transparency as well, onve you become a customer they will not provide you standard information about claims which are needed to leave the..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6765672) RR Rosa R. administration > "It has helped us save a lot of time on administrative tasks and allowed us to focus more on growing our business." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847874) TG Tyler G. General Manager > "When i began with Airmaster 5 years ago i received good feedback from our contact, whom left shortly after. Since then we've been bounced from..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6322522) LF Laura F. Head of People > "Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7010937) SH Stephanie H. Treasurer > "We were sold that this would be outsourced HR and instead we have to do everything on our own. Plus they are slow to respond to emails and often..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6766593) DK Debra K. Vice President > "I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534771) AK Amanda K. Practice Manager > "I find reports hard to navigate and I don't find HR resources as easily accessible as they were when we had the lower tier version of ADP." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6543734) EF Elizabeth F. Office Operations Manager > "The biggest benefit, however, is the dedicated HR Business Partner that comes with the service." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074138) FE Felipe E. CEO > "It's not easy to gather all the information including the costs of benefits, 401k retirement company contributions, wages, etc." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534597) TK Tony K. President > "We have been using ADP for the past 10+ years and had upgraded from their RUN system to TotalSource, which is much more comprehensive." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7026103) EK Eric K. CEO > "webiste difficult to navigate through different field. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074941) SN Serenity N. Sr. Director of Administration and HR > "It's great to have a combined package that allows us to have everything under one platform." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851016) MS Miriam S. President, General Counsel > "The organization felt highly disjointed, and we did not receive the level of support it promotes to its customers." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847728) SN Serenity N. Sr. Director of Administration and HR > "Also, I really value having an HRBP resource to talk through situations, gather insight and be a partner to us." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851016) SG Shannon G. Practice Manager > "It is hard to update anything and I usually need to call to have it done on the backend." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6850925) FG Fabrizio G. GENERAL MANAGER > "It s pretty user friendly: when I process payroll it gives all details needed in terms of worksheet, timesheet, employee profile" [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6328672) SM Steven M. VP of Finance > "Accountability as in certain departments, like tax, not responding to emails and not resolving issues timely." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6552797) RM Rachael M. Server > "Ability to access pay stubs online at any point in time was important and ease to locate specific pay stubs was relatively easy." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6378549) CP Chau P. Pharmacist > "The plans tend to be pricey, and unfortunately, the premiums have increased year after year." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851477) BS Bridgette S. Chief Administrative Officer > "I like that ADP handles all of our employee benefits and makes us competitive in the marketplace. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847801) DH Deborah H. Office Manager > "In the end our Co. has downsized and the fees were not manageable." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847775) DH Deborah H. Office Manager > "I also liked for a majority of the time my HR and Payroll reps were very responsive and very helpful with all of our needs." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847775) TS Tristin S. HR Manager > "HRBP support is not consistent, myLearning@ADP is really hard to use, talent portion is not user friendly either." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6759114) SS Scott S. Director, People Operations > "Also, the PEO services really help me stay compliant in a multi-state environment as a HR department of one." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6347555) CW Caitlin W. Manager > "I wish there was a way for us to see what the team sees, because as admins we cannot so we do not know what to tell new hires to expect." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6553501) DM Denise M. HR Manager > "As an HR professional, there is always something that comes up that you never had to deal with before. Besides researching and asking other..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6316673) MS Miriam S. President, General Counsel > "The experience was inconsistent; some aspects were handled well, but the overall quality of service lacked consistency and reliability." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847728) EF Elizabeth F. Office Operations Manager > "The guidance and support provided are consistently helpful, and I always receive the assistance I need in a timely manner." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074138) LH Liz H. Office Manager > "That is not the case. But that is due to our broken health insurance industry." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848734) ES Erin S. Executive Office Manager > "A great tool that makes payroll pretty simple and managing staff a breeze." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6852882) EB Eleanor B. Director People Operations > "It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6523179) BS Bridgette S. Chief Administrative Officer > "The benefits offered and support for our employees is important to our company culture and ADP has always delivered." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847801) TH Tabatha H. Director of Human Resources > "We had to manage tax issues on our account, and we did not have a dedicated team." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6797933) FE Felipe E. CEO > "Being a small company, ADP TotalSource provides a professional HR platform that we can trust and rely on." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534597) TK Tony K. President > "ADP is expensive, and the fees are not very transparent." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7026103) JO Jeffrey O. Owner > "It is easy for employees to access all their information and be able to change their benefits and items without having to involve someone in our..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6523383) BR Bryson R. CEO > "Customer service is really bad, takes weeks for a response and resolution to simple items." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6322676) LL Lori L. Head of People, North America > "The team collaboration - I have gotten into an amazing grove with my support people. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___7074826) LH Liz H. Office Manager > "Our main gripe is the health insurance options." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848734) JH Jeffrey H. Partner > "The product, being ablet to provid employees a good selection for benefits is great. Plus, \[sensitive content hidden\] our rep makes me feel like I..." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6316542) SS Scott S. Director, People Operations > "Lack of negotiating flexibility with health insurance renewals." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6347555) AH Alysia H. Assistant Controller > "I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6520829) RB Richard B. Operations Manager > "Not responsive to questions that need answers such as PTO accrual." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6322608) AB April B. VP of Administration and Finance > "To have ADP as a background help, I don't have to worry about the nitty-gritty of HR and Payroll; I trust my team and what they do for us." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534856) DC David C. Chief Operating Officer > "I don't believe we were guided as well as we could have been on the HR services and training that comes with the bundle." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6323128) JF Jonathan F. Corporate Food Service Director > "Has everything for timecards and payroll in one place. Since we have multiple locations, using an app with GPS works well for our staff." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___5014422) TC Tiffany C. Owner > "I don't like that employees can't change their tax info on our system." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6510445) BS Bridgette S. Chief Administrative Officer > "It goes above our needs and the employee support is also great for our employees." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6847801) GV Greta V. Institutional Development Director > "So we are still paying high fees but not longer enjoying the savings of joining the ADP plans." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848227) GV Greta V. Institutional Development Director > "The convenience of having all functions on one easy-to-use portal." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848227) JS Joe S. President > "too bureaucratic, sometimes hard to solve issues because pass from one division to another. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534558) SB Steven B. Director - Business Services > "Our Business Partner and, Payroll specialist do a wonderful job assisting us and making the whole process flow smoothly." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534587) CD CRAIG D. Owner > "Sometimes I've waited 2 weeks for the Tax department to respond to a Case I opened." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6554632) BR Billy R. External Relations > "Overall we have had a great experience ADP Totalsource giving our employees a higher level of service and benefits that we previously did not have." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6322645) DO Diane O. HR Manager > "customer service response time was an issue." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6851090) LH Liz H. Office Manager > "We are very pleased with ADP TotalSource overall and really like our "team" of HR and Payroll Specialists." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6848734) AW Amanda W. Managing Optometrist > "Sometimes hard to navigate where things are on the website" [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6462248) DK Debra K. Vice President > "ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. " [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6534771) BH Bobby H. CEO > "Health insurance rates and options aren’t as competitive as I would like." [See full review](https://www.capterra.com/p/113109/ADP-TotalSource/#Capterra___6523068) [View Reviews](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) ## User interface 4.41 (1,271) [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) 4.24 (457) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 360 Degree Feedback 207 Important Access Controls/Permissions 150 Important Activity Dashboard 120 Important Paycom Top features 39/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/130949/Paycom/#features) ADP TotalSource 38/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/113109/ADP-TotalSource/#features) ### Recognition Paycom is recognized as a top-rated tool in 3 Capterra Shortlist reports ADP TotalSource is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Paycom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ADP TotalSource Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Paycom - By Paycom - Located in United States - Founded in 1998 ADP TotalSource - By ADP - Located in United States - Founded in 1942 ## Popular Comparisons [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.41 (1,271)](https://www.capterra.com/p/130949/Paycom/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.4 Features 4.8 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130949-205015/Paycom-vs-Deel) [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[4.24 (457)](https://www.capterra.com/p/113109/ADP-TotalSource/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease 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