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Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.
Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.
I love how simple and relatable Gusto is. It is very user-friendly and super easy to use as an employee.
I have to say the lack of response or delay in response is a bit frustrating. A simple question takes more than a few days to get answered.
Great, it was easy to use and reliable. Excellent payroll solution for smaller companies that want a payroll service.
The whole GUI is absolutely horrible. If you make the slightest mistake with the mouse position it erases the entry you are working on, so if you extensively document, say bye-bye to what you typed.
Also, their customer support line was super helpful which is always a plus. Very happy my new side uses this application and makes it easy for their employees to have access to their pay.
Hard to set up, produces the wrong information, is hard to correct, little to no customer support.
The tool is amazing and reliable especially on various projects employees database management and the project financial data analytics generation is impressive.
Seriously...that's what they said. We almost lost the client because of it too.
I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities.
The technology is something you would see in the 90's. The UI is extremely difficult to navigate, links disappear, and the employees absolutely hate it.
I have always found their customer service to be very helpful. I like the convenience of being able to log on anytimw anywhere to keep track of all my important payroll and benefits information.
Worst thing is when we forget the password, saving password process is complicated and confusing.
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource.
From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.
To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.
Blake J.: My name's Blake. I am the owner of Jeffries Lawn Service, here in Missouri, and I rate Gusto five out of five stars. Before Gusto, I was pretty much having to handwrite all of my paychecks. I was, honestly, not as legit as far as payroll taxes go. Not to self-incriminate myself, but before Gusto, I really, it was all handwritten and it was super not organized. And now with Gusto, everything's just so much easier. Gusto was what I chose just because their user interface seemed to be really friendly, down to earth. The fees weren't crazy expensive per month, so those were the main drivers for me choosing Gusto. Getting set up with Gusto was honestly super streamlined. I had a couple questions there at the beginning and I had a few chats with some of the people there, the help, online and on the phone, and they were super helpful, which really made getting all of my employees at the time set up, including myself, getting the business set up and then getting all of our taxes set up as well. If you're thinking about getting Gusto, I would highly recommend it. Recommendations, they're super easy to work with, makes things so much simpler on our end as owners, as business owners and administrators, payroll clerks, whatever. Just the whole process becomes so much more streamlined, and so I would definitely recommend Gusto for anybody.
Brandon M.: Hi, my name's Brandon. I am president at Visual Language Professionals. Rating for ADP TotalSource would be a one out of five. Prior to ADP TotalSource, we initially started off on QuickBooks Online, and then we transitioned to Gusto for our payroll and benefits and eventually ended up with ADP. ADP offered better pricing on health, and dental, and vision insurance. And initially, during the sales process, we were promised better technology. It was painful. I think at that time, ADP was undergoing some internal changes on how they brought new clients on board, so we had to sign a lot of the same documents three, four, or five times while they figured out their electronic signature software. We went through several different project managers, and it took about double the length of time that they had initially quoted us. I would say that ADP TotalSource is not a good fit for small businesses that don't have a lot of resources dedicated to troubleshooting the software. If you're looking for a solution that provides quick and responsive support, they would not be my recommendation. I think there are better companies out there that provide stronger service for small businesses like mine.
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