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ADP TotalSource vs Namely: Which is a better fit?

Updated on February 3rd, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 10,167 reviews from Human Resources users.
% Fit
Missing features
Not enough reviews
Feature ratings
Payroll Management
4.2
API
--
Employee Database
4.3
HR Management
4.2
Customizable Branding
NA
% Fit
Not enough reviews
Feature ratings
Payroll Management
4.0
API
--
Employee Database
4.3
HR Management
3.9
Customizable Branding
--
User satisfaction
4.2
User reviews388
Ease of use
4.1
Functionality
4.2
Value for money
3.8
Customer support
4.1
4.2
User reviews441
Ease of use
4.2
Functionality
4.0
Value for money
4.0
Customer support
4.0
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.

Namely provides technology, people, and services to small to mid-sized businesses (50-250 employees) through end-to-end HCM solutions including HR, benefits, and payroll.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Brandon m
President
1.0

Brandon M.: Hi, my name's Brandon. I am president at Visual Language Professionals. Rating for ADP TotalSource would be a one out of five. Prior to ADP TotalSource, we initially started off on QuickBooks Online, and then we transitioned to Gusto for our payroll and benefits and eventually ended up with ADP. ADP offered better pricing on health, and dental, and vision insurance. And initially, during the sales process, we were promised better technology. It was painful. I think at that time, ADP was undergoing some internal changes on how they brought new clients on board, so we had to sign a lot of the same documents three, four, or five times while they figured out their electronic signature software. We went through several different project managers, and it took about double the length of time that they had initially quoted us. I would say that ADP TotalSource is not a good fit for small businesses that don't have a lot of resources dedicated to troubleshooting the software. If you're looking for a solution that provides quick and responsive support, they would not be my recommendation. I think there are better companies out there that provide stronger service for small businesses like mine.

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video-67162444-ef05-4c41-25d1-08dbfc37a66e
Josh P
CPO
2.0

Josh P.: Hi, I'm Josh. I'm the CPO for an electrical wire harness manufacturer. I give Namely a two out of five on the review. Primarily, their customer service experience was really low and lacking for us, and their product hadn't innovated in quite a while. When we started, it was fairly innovative, fairly good customer service experience. Towards the end of our few years with them, it just continued to downgrade. Yeah. We considered Paycor and Paycom, primarily. We also, before Namely, we used an internal product just out of our manufacturing system to run our payroll. Yeah. I think at the time we liked the innovation curve and the value proposition they gave. The primary driver was just deeper automation, deeper connection with our team members. Sure. It was, I would say, an okay experience. It was fairly cumbersome, but on par with other systems we've utilized. I think our hope would have been for maybe a little more interactivity in the onboarding process. Yeah. I think if you're going to head down that path, I'd be really clear on what they're going to invest in that product in the long term. From our experience, it seemed like a really legacy platform they weren't putting much funding into, and so I'd really get clarity there. And then just clarity on specifics of, can you get a person on the phone? How quickly are they going to call you back? And I'd try and get that in written detail before you move into working with them.

How Capterra sources reviews
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User interface
113109 video thumbnail}
1 Video
143606 video thumbnail}
1 Video
113109
3 screenshots
143606
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
360 Degree Feedback
207
Important
Access Controls/Permissions
388
Important

ADP TotalSource

23/38
  • 360 Degree Feedback
  • Calendar Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Employee Engagement
  • Goal Management
  • Mobile App
  • Offboarding
  • Reminders
  • Succession Planning
  • Surveys & Feedback
  • Time & Attendance
  • Time Off Management
  • Workflow Management
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Applicant Tracking
  • Approval Process Control
  • Benefits Management
  • Compensation Management
  • Compliance Management
  • Customizable Reports
  • Document Management
  • Employee Database
  • Employee Management
  • HR Management
  • Learning & Development
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Reporting/Analytics
  • Self Service Portal
  • Sick Leave Tracking
  • Third-Party Integrations
  • Training Management
See All features
Hide Human Resources Software Features -

Namely

Top Features
35/38
Show Human Resources Software Features +
ADP TotalSource
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Namely
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ADP TotalSource
  • By ADP
  • Located in Canada
  • Founded in 1942
Namely
  • By Namely
  • Located in United States
  • Founded in 2012
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