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Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.
Offering a full suite of employment screening services and customizable packages, GoodHire is easily configurable to fit seamlessly with how you want to work.
I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities.
The technology is something you would see in the 90's. The UI is extremely difficult to navigate, links disappear, and the employees absolutely hate it.
I have always found their customer service to be very helpful. I like the convenience of being able to log on anytimw anywhere to keep track of all my important payroll and benefits information.
Worst thing is when we forget the password, saving password process is complicated and confusing.
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource.
From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.
To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.
Beyond that the ease of use for both the company and the candidate, the quick turnaround, and the simplicity in reporting make the product fantastic.
In fact, she left out that I could either pay a $300 fee and then they collect from candidates or I get billed and pay monthly for candidates. I didn’t know until I received the first invoice.
My overall experience has been fantastic. Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment.
The reports had essentially no "personal" flavor to them.
The employees are pleasant and helpful. We have gotten all our issues resolved that we had and you all really listen to us.
When we were discussing the products with the sales person they did not mention that some of the states require separate fees to do criminal checks.
This program is super easy to use and can be accessed anywhere. It's very customizable and has great, useful features.
The delay time waiting for other counties who are still using paper files.
Brandon M.: Hi, my name's Brandon. I am president at Visual Language Professionals. Rating for ADP TotalSource would be a one out of five. Prior to ADP TotalSource, we initially started off on QuickBooks Online, and then we transitioned to Gusto for our payroll and benefits and eventually ended up with ADP. ADP offered better pricing on health, and dental, and vision insurance. And initially, during the sales process, we were promised better technology. It was painful. I think at that time, ADP was undergoing some internal changes on how they brought new clients on board, so we had to sign a lot of the same documents three, four, or five times while they figured out their electronic signature software. We went through several different project managers, and it took about double the length of time that they had initially quoted us. I would say that ADP TotalSource is not a good fit for small businesses that don't have a lot of resources dedicated to troubleshooting the software. If you're looking for a solution that provides quick and responsive support, they would not be my recommendation. I think there are better companies out there that provide stronger service for small businesses like mine.
Stephanie B.: Hi, I'm Stephanie. I'm an owner in the hospitality industry and I give GoodHire of four out of five stars. So I was unsure about GoodHire initially, but after speaking with the rep and they walked me through how the software would benefit my company, I decided to go ahead and use their platform. I chose GoodHire for two reasons. First, it's convenient for both me and the independent contractors that I hire. We simply send the information to GoodHire and GoodHire reaches out to the independent contractors and there's usually a one day turnaround time for the product that we need and also it's volume pricing. I was able to talk with the rep and negotiate a lower price per product, based on a forecast that amount of independent contractors that I thought I would have. It was very easy to onboard and integrate GoodHire into my company because all I have to do is provide them with the information about the independent contractor and GoodHire does the rest of the work. If you're considering GoodHire, I would recommend that you talk with your rep about the billing and pricing specifically. The rep I spoke with was great, but she left out a crucial piece of information. She did not explain the billing to me at all and here are the two pay structures. So, you can either allow GoodHire to invoice you monthly for whatever products you have used, or you can pay them $300 or some other fee, and GoodHire will then charge for the products that are used by your clients or customers.
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