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Bob is designed for HR leaders in distributed organizations with people-first values who need to tackle the complexities of global HR processes while remaining agile in an ever-changing world.
Small and mid-sized businesses looking to find and keep employees, offer cost-effective employee benefits, keep up with employment regulations, grow, and more.
Our management team likes the ease of requesting promotions and raises for the team, and everyone enjoys the visually attractive org chart.
I was really disappointed that the user survey and performance elements of the software were both limited and priced separately from the rest of the package.
Very remote/global-friendly. Pretty easy implementation, great support from their team during the selection & implementation process and even now when we need help with some issues/questions.
Still missing a few HR processes (eg. Competence Matrix).
The live chat team are amazing! so helpful and happy to work out a solution to any awkward query.
I find the features not very intuitive - even if they are there - they are hard to find or manipulat.
Incredibly happy, we did a lot of research and we are really happy with the outcome.
Sometimes things are not that logical in how it works, for example, people are able to go into negative holiday balance.
I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities.
The technology is something you would see in the 90's. The UI is extremely difficult to navigate, links disappear, and the employees absolutely hate it.
I have always found their customer service to be very helpful. I like the convenience of being able to log on anytimw anywhere to keep track of all my important payroll and benefits information.
Worst thing is when we forget the password, saving password process is complicated and confusing.
There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource.
From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.
To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.
Manu: Hello, my name's Manu. I work as the finance manager for Cyprium Metals Limited here in Australia. We are a company between the range of 50 to 100 people at this stage, and we got the Bob last year and I rate it five. We use Bob basically for the whole employee's lifecycle management, as well as leave tracking purposes, because we've got multiple sites. So that flexibility Bob offers us from the platform and domain and all those sort of things is great. So it's end to end after you onboard an employee to basically offboard them. The flexibility to be able to design the flows and tasks as well as the accessibility of the Bob from any device at anywhere without restricting to the network of the company or the domains. Because we operate multiple sites, that's really handy, and we were looking for something like that and Bob came good with that sort of an option at a very reasonable price. At this stage, there is not much to dislike. I believe they are working on it. Few things which we would like them to improve upon is the ability to integrate with other systems, for example, the ERP, which runs payroll. So if they can integrate with that, the data which is in Bob can be used without having to manipulate manually and bringing it on at Excel, and then try to import it. So in terms of integration, I believe they are working on it, but at this stage, it's not there.
Brandon M.: Hi, my name's Brandon. I am president at Visual Language Professionals. Rating for ADP TotalSource would be a one out of five. Prior to ADP TotalSource, we initially started off on QuickBooks Online, and then we transitioned to Gusto for our payroll and benefits and eventually ended up with ADP. ADP offered better pricing on health, and dental, and vision insurance. And initially, during the sales process, we were promised better technology. It was painful. I think at that time, ADP was undergoing some internal changes on how they brought new clients on board, so we had to sign a lot of the same documents three, four, or five times while they figured out their electronic signature software. We went through several different project managers, and it took about double the length of time that they had initially quoted us. I would say that ADP TotalSource is not a good fit for small businesses that don't have a lot of resources dedicated to troubleshooting the software. If you're looking for a solution that provides quick and responsive support, they would not be my recommendation. I think there are better companies out there that provide stronger service for small businesses like mine.
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