# Bitrix24 Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Bitrix24 Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Bitrix24 Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/113256-113540/Work-vs-Bitrix24 --- # Bitrix24 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2025 Written byLisa Morris Lisa Morris Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice manage... [See bio & all articles](https://www.capterra.com/resources/author/lmorris/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Lisa Morris](https://www.capterra.com/resources/author/lmorris/) Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice management tools. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bitrix24 Bitrix24 Overview: ### Key takeaways Insights from verified Capterra reviews Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. It’s most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task scheduling and collaboration tools, though many cite a steep learning curve. Advanced features like sales intelligence and BI dashboards help teams analyze performance, though setup can be complex. ### Our verdict Bitrix24 suits teams that need a wide set of tools under one roof, especially those managing CRM, tasks, and internal communication daily. Buyers should expect a layered interface and some setup friction. Flat-rate pricing helps midsize teams avoid per-user costs, but configuring workflows to unlock long-term value requires upfront effort. Overall rating Based on 983 user reviews Reviews sentiment Positive 82% Neutral 12% Negative 6% Pros & cons Unified team communication tools Comprehensive collaboration platform Delayed customer support responses Persistent bugs and glitches Starting price €61 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bitrix24 alternatives Bitrix24 may not be suitable for teams seeking simpler navigation, more intuitive customization, or tighter control over feature selection and pricing. If your priorities differ, explore other CRM tools that better match your workflow and budget expectations. Highest Rated [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113540/Bitrix24/alternatives/) ## Who uses Bitrix24? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Unified team communication tools 96% positive reviews out of 92 Most reviewers describe team communication as streamlined, with integrated messaging, video calls, and real-time file sharing. Alyssa S Content Team Lead, 501 - 1,000 employees. "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." Delayed customer support responses 56% negative reviews out of 159 Some users say customer support is slow, often unhelpful, and difficult to reach for urgent problems. Edison N Musician , 2 - 10 employees. "Contacting support is a challenge, you have to wait a long time to get an answer, please improve that." Comprehensive collaboration platform 95% positive reviews out of 86 Most reviewers find team collaboration effective, citing project tracking, shared tasks, and easy remote teamwork. Sourabh B Director, 1 employee. "Keeping everyone on the same page and allowing for remote work have both benefited greatly from the collaboration features." Persistent bugs and glitches 79% negative reviews out of 112 Most users comment on recurring bugs and issues, such as system crashes, data loss, and unreliable notifications. Ali Z Zeyyun, 1 employee. "The CRM system is so full of bugs and nasty little details they havent even thought about." Integrated social media connectivity 92% positive reviews out of 26 Most reviewers appreciate social network integration, enabling seamless connections with platforms and active internal feeds. Jeff C Finance ManagerFinance Manager, 10,001+ employees. "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear." Frequent performance slowdowns 82% negative reviews out of 51 Most users report performance and speed issues, including slow loading, laggy interfaces, and delayed notifications. Carlnetta S Account Executive, 2 - 10 employees. "The software is sometimes slow and I don't like that fact that I have to update it so often." ## Bitrix24's interface Bitrix24’s interface blends CRM, task, and project tools into a single dashboard, but users often describe it as visually dense and structurally complex. Navigation requires multiple clicks, and the layout can feel cluttered, especially for teams juggling many concurrent projects. 2+ Lisa Morris Reviewers say the interface takes time to master, especially when switching between modules like CRM and project boards. Expect a steeper learning curve if your workflows span multiple functions, but once configured, it supports centralized task and communication tracking. Ease of Use 4.0 (951) 4.0 Based on 951 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Lisa Morris Bitrix24’s top-rated features work best when used together to streamline task coordination, client tracking, and internal communication. Reviewers say the platform helps teams stay organized and responsive, especially when managing multiple workflows at once. Features 4.3 (915) 4.3 Based on 915 reviews The Bitrix24 features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Client management 4.3 (30) 30 reviewers rated this feature Helps teams organize customer records and interactions in one place. It allows for tracking leads and managing client relationships across departments. The centralized view supports better follow-up and coordination. Project planning/scheduling 4.3 (77) 77 reviewers rated this feature Enables teams to plan timelines, assign roles, and attach files with minimal clicks. Reviewers highlight its integration with CRM and communication tools, making it easier to manage deadlines and future projects. Task scheduling 4.2 (121) 121 reviewers rated this feature Supports task creation, prioritization, and tracking across teams. Users can create checklists, assign responsibilities, and stay organized even with high task volumes. Collaboration tools 4.1 (78) 78 reviewers rated this feature Facilitates team discussions, file sharing, and meeting coordination. Some mention mobile limitations, but overall, it improves team alignment. Alerts/notifications 4.1 (51) 51 reviewers rated this feature Keeps users informed with updates across tasks and projects. This is helpful for staying on top of deadlines and team activity, though notifications can sometimes become distracting. Sales intelligence 0 reviewers rated this feature Tracks deal progress and team performance using built-in analytics. Managers can view conversion rates, identify bottlenecks, and adjust strategies based on real-time data. This helps improve forecasting and supports more informed decision-making. AI-assisted repeat sales 0 reviewers rated this feature Uses predictive tools to identify repeat buyers and automate follow-ups. Businesses can set triggers for re-engagement, helping sales teams maintain momentum and reduce manual outreach. Task automation rules 0 reviewers rated this feature Allows users to automate recurring actions across CRM and project workflows. Teams can set conditions to auto-assign tasks, update statuses, or send notifications, reducing manual effort and improving consistency. BI builder 0 reviewers rated this feature Enables custom dashboards and reports using integrated data sources. Users can visualize performance metrics, filter by team or timeframe, and export insights for stakeholder review. All key features (468) An @mention is a way to tag or notify a specific person about a message/post 200.00% of 1 reviewers that rated this feature as important or highly important Manage and track employee attendance 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 73.24% of 71 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 76.47% of 17 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 70.00% of 20 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity 0.00% of 2 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements 0% of 0 reviewers... Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more. 0% of 0 reviewers... Access event or meeting agenda online 0% of 0 reviewers... Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more 75.00% of 4 reviewers that rated this feature as important or highly important Generates and edits text using machine learning 0% of 0 reviewers... Uses predictive tools to identify repeat buyers and automate follow-ups. Businesses can set triggers for re-engagement, helping sales teams maintain momentum and reduce manual outreach. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 83.33% of 6 reviewers that rated this feature as important or highly important Keeps users informed with updates across tasks and projects. This is helpful for staying on top of deadlines and team activity, though notifications can sometimes become distracting. 51 reviewers rated this feature Tools for the systematic analysis of various types of data or statistics 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 100.00% of 1 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 100.00% of 4 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 68.75% of 16 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 100.00% of 2 reviewers that rated this feature as important or highly important Route documents and other data through one or more stakeholders for review and approval 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 71.43% of 7 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups 60.00% of 5 reviewers that rated this feature as important or highly important Process of managing, tracking, and communicating with individuals who are registered to attend an event 50.00% of 2 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 0% of 0 reviewers... Ability to make voice calls within the system 0.00% of 1 reviewers that rated this feature as important or highly important Audio/Video Conferencing 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatic update of information / software 0% of 0 reviewers... System that automatically dials calls 0% of 0 reviewers... A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. 0% of 0 reviewers... Generate rule-based quotes for clients automatically 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 100.00% of 2 reviewers that rated this feature as important or highly important Data is backed up automatically to prevent data loss 0% of 0 reviewers... Distribute/route/connect calls 100.00% of 5 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages 0.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Create backups and provide methods to recover deleted/lost data 0% of 0 reviewers... A way to visually represent data via blocks the length of which correlates with the values they represent 0% of 0 reviewers... Send messages, notifications, or documents to an entire customer base at the same time 0% of 0 reviewers... Software's ability to perform similar action on multiple similar files simultaneously 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 0% of 0 reviewers... Record employee's benefit plans and selections throughout career progression 0% of 0 reviewers... Enables custom dashboards and reports using integrated data sources. Users can visualize performance metrics, filter by team or timeframe, and export insights for stakeholder review. 0 reviewers rated this feature Track billable hours and/or non-billable expenses for work performed 57.14% of 7 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 47.50% of 40 reviewers that rated this feature as important or highly important Facial or other physical recognition to confirm identity 100.00% of 3 reviewers that rated this feature as important or highly important Allows users to publish blogs on social site 0% of 0 reviewers... Group collaboration to solve ideas in a productive and concentrated manner. 0% of 0 reviewers... Monitor and track bugs and issues in the system. 0% of 0 reviewers... Technological processes and strategies used for collecting, managing, and analyzing organizational data 0% of 0 reviewers... Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 0% of 0 reviewers... Define and maintain business rules that determine workflow capabilities and criteria 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 72.06% of 68 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 51.85% of 27 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 71.43% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 72.00% of 25 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely 0% of 0 reviewers... Manage and track all past and future calls. 0% of 0 reviewers... Collects essential call data such as call origin, call destination, call length, and other transaction details 62.50% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance 100.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 70.00% of 10 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria 33.33% of 3 reviewers that rated this feature as important or highly important Schedule date and time for callbacks/follow-up calls or reminders 0% of 0 reviewers... Provide agents with a typical response for common call subject matter 100.00% of 1 reviewers that rated this feature as important or highly important Voice conversion to text 0% of 0 reviewers... Transfers live calls to other agents 66.67% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone 100.00% of 1 reviewers that rated this feature as important or highly important Store caller information within an accessible database 0% of 0 reviewers... Track and interpret campaign performance metrics 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 66.67% of 9 reviewers that rated this feature as important or highly important Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act 0% of 0 reviewers... Shortcuts for inputting frequently used messages 0% of 0 reviewers... Monitor service demand and performance to plan for adequate resources that meet business needs 0% of 0 reviewers... Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 0% of 0 reviewers... Create and manage digital catalog of products/services with their details, specifications, and price 0% of 0 reviewers... Manage various distribution channels, build relations with channel partners, and track their performance 0% of 0 reviewers... Communicate using direct chat or messages within the system 77.78% of 18 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 0.00% of 1 reviewers that rated this feature as important or highly important Schedule in-person or online classes 0% of 0 reviewers... Track the amount of clicks on individual products to measure campaign results 0% of 0 reviewers... Electronic storage of stakeholder contact information 75.00% of 8 reviewers that rated this feature as important or highly important Helps teams organize customer records and interactions in one place. It allows for tracking leads and managing client relationships across departments. The centralized view supports better follow-up and coordination. 30 reviewers rated this feature Private online space that lets businesses securely share documents and provide information access to clients 100.00% of 4 reviewers that rated this feature as important or highly important Track all company interactions with current clients 0% of 0 reviewers... Integration with content management software 0% of 0 reviewers... Facilitates team discussions, file sharing, and meeting coordination. Some mention mobile limitations, but overall, it improves team alignment. 78 reviewers rated this feature A way to visually represent data where different categories of items are marked with different colors 0% of 0 reviewers... Leave comments and notes on documents for others to view 63.64% of 11 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Manage a group of members established for coordinating plans, programs, or other initiatives 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 88.89% of 18 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls 75.00% of 8 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Automated reminders and confirmations for booked appointments and events via text or email 60.71% of 28 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 53.09% of 81 reviewers that rated this feature as important or highly important Bitrix24 offers robust contact management, letting you import contacts, customize fields, and track activities. Reviewers appreciate easy organization, intuitive user registration, and automatic contact addition, though some mention integration costs and email component issues. 54.33% of 127 reviewers that rated this feature as important or highly important Distributing content through various platforms or channels 0% of 0 reviewers... Assists in the ideation process for creating new content, including themes, content types, titles and more 0% of 0 reviewers... Centralized repository to store content and assets 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 25.00% of 4 reviewers that rated this feature as important or highly important Publish and distribute content to targeted audiences 0% of 0 reviewers... Facilitates online authoring and publishing of the content 0% of 0 reviewers... Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) 0% of 0 reviewers... Recording, transcription, and analysis of sales calls for the purpose of training and generating insights 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 74.29% of 35 reviewers that rated this feature as important or highly important Track customer complaints from initiation through resolution 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 85.71% of 14 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 50.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 0% of 0 reviewers... A website or login for customers to access information 0% of 0 reviewers... Process of dividing customers into groups based on common characteristics 50.00% of 4 reviewers that rated this feature as important or highly important Track customers' activities across social networks and maintain details about their demographics, preferences & more 0% of 0 reviewers... Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Add customized logos and colors to align with company branding 71.43% of 21 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards 0% of 0 reviewers... Customize data fields to support various needs and use cases 75.00% of 64 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 85.71% of 7 reviewers that rated this feature as important or highly important Invoices that can be tailored according to company's branding, payment terms and personalized information 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 9 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 66.67% of 12 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. 0% of 0 reviewers... A document that lists daily activities or maintains a record of all events that happened in a day 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 57.14% of 7 reviewers that rated this feature as important or highly important Connect to big data sources 0% of 0 reviewers... Automatically retrieve and pull information from documents, websites, images, data sets, and other sources 0% of 0 reviewers... Import and export data to and from software applications 55.56% of 9 reviewers that rated this feature as important or highly important Move from one database to another, or upgrade the version of database software being used 0% of 0 reviewers... Manage and store data in a database 0% of 0 reviewers... Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Specify or track the date/time a project, task, etc., is due for completion 133.33% of 3 reviewers that rated this feature as important or highly important Defines specific deal parameters to negotiate and secure deals 0% of 0 reviewers... Tools that provide relevant information at specific times to support judgments and courses of action 0% of 0 reviewers... Track and manage task relationships and dependencies 0.00% of 1 reviewers that rated this feature as important or highly important Collaborate on creating a product by sharing and adjusting designs through a shared portal 0.00% of 1 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions 0% of 0 reviewers... Online forums/groups where users can ask questions, share ideas, best practices, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. 0% of 0 reviewers... Scan, move or upload electronic files within the software's repository 0% of 0 reviewers... Makes changes to document features such as text, fonts, formatting, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 86.96% of 23 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 55.10% of 49 reviewers that rated this feature as important or highly important Track/record financial donations made by members, along with the issuance of tax receipts/documents 0% of 0 reviewers... Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 50.00% of 4 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period 0.00% of 1 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products 0% of 0 reviewers... Digital forms that are shared and accessed online 0% of 0 reviewers... Digitally sign online documents 0.00% of 1 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns 63.64% of 22 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 65.00% of 20 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 56.25% of 16 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Convert emails into tasks 100.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository 61.76% of 34 reviewers that rated this feature as important or highly important Access names, contact information, and roles of employees in a centralized repository 100.00% of 2 reviewers that rated this feature as important or highly important Tools to improve and measure employee satisfaction and involvement 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 47.37% of 19 reviewers that rated this feature as important or highly important Store photos of employees 0% of 0 reviewers... Online portal where employees can access and track their own information 0.00% of 1 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 48.00% of 25 reviewers that rated this feature as important or highly important Acknowledge and reward employees for reaching specific goals and/or for exemplary performance 0% of 0 reviewers... Assign working shifts or tasks to employees based on their availability 0.00% of 1 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Schedule and manage the logistics of activities and other gatherings 0.00% of 1 reviewers that rated this feature as important or highly important Plan an event's time and location 33.33% of 3 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events 100.00% of 1 reviewers that rated this feature as important or highly important Manage location logistics and coordinate the participation of exhibitors or vendors in an event 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 100.00% of 1 reviewers that rated this feature as important or highly important Create, save, and store files 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 57.14% of 28 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 28.57% of 7 reviewers that rated this feature as important or highly important Primarily serving architecture, engineering, and construction industry professionals 0% of 0 reviewers... Designed for call centers 0% of 0 reviewers... For Cloud-based phone system that sends and receives calls via the internet. 0% of 0 reviewers... Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. 0% of 0 reviewers... Software designed for the healthcare industry 0% of 0 reviewers... Intended to be used by insurers 0% of 0 reviewers... Operate/access software on iPad Devices 0% of 0 reviewers... Supports project management for IT professionals & teams 0% of 0 reviewers... Operate/access software on Mac Devices 0% of 0 reviewers... Used by marketers and advertisers 0% of 0 reviewers... Software specialized for non-profit organizations 0% of 0 reviewers... Primarily serving churches and religious organizations 0% of 0 reviewers... Caters to sales teams 0% of 0 reviewers... Specific for use in spas and salons 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Primarily serving startup companies 66.67% of 3 reviewers that rated this feature as important or highly important Designed for yoga and pilates studios 0% of 0 reviewers... Form predictions based on past and present data/trends 0% of 0 reviewers... Adds a customizable form to the landing page, usually for the purposes of lead generation 0% of 0 reviewers... Automate repetitive tasks such as filling out information or creating certain types of forms 0% of 0 reviewers... Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system 100.00% of 3 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location 0% of 0 reviewers... Search for specific words or phrases within a document or database 65.00% of 20 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments 0% of 0 reviewers... Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies 0.00% of 2 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. 0% of 0 reviewers... Geographic location of visitors determines behavior of the software 0% of 0 reviewers... Allows employees to set and manage work or career related goals 0% of 0 reviewers... Establish measurable goals and objectives and track their progress over a specific period of time 0.00% of 1 reviewers that rated this feature as important or highly important Check text for proper grammar usage 0% of 0 reviewers... Create, design and modify the flow and processes of tasks in a project 50.00% of 2 reviewers that rated this feature as important or highly important Organize and edit a group of people's policy and members 0% of 0 reviewers... Automatically find mutually available meeting time slots across multiple calendars 0% of 0 reviewers... A process designed for sellers to guide them through the entire selling process 0% of 0 reviewers... Managing service requests, incidents, IT issues & support with a ticketing system 0.00% of 1 reviewers that rated this feature as important or highly important Business model that charges based on the amount of time spent on an hourly basis 0% of 0 reviewers... Automates core HR functions such as talent management, employee evaluation and learning management 66.67% of 12 reviewers that rated this feature as important or highly important Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects 66.67% of 3 reviewers that rated this feature as important or highly important A call center that primarily receives calls, typically customer service focused 0% of 0 reviewers... Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts 52.17% of 23 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure 0.00% of 1 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices 100.00% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client 100.00% of 4 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Identify and respond to unexpected problems or failures (ie. "negative events") 100.00% of 1 reviewers that rated this feature as important or highly important Schedule and assign issue completion dates and/or times 0% of 0 reviewers... Record and follow the progress of every issue 0% of 0 reviewers... Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response 0% of 0 reviewers... Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences 0% of 0 reviewers... Visualization tool to organize and optimize tasks and track their status at every stage of workflow 100.00% of 1 reviewers that rated this feature as important or highly important Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity 0% of 0 reviewers... Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 76.47% of 17 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 100.00% of 1 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements 100.00% of 1 reviewers that rated this feature as important or highly important Predict labor requirements based on past and present data/trends 0% of 0 reviewers... Create landing pages or online forms designed to capture new leads and prospects 0% of 0 reviewers... Automatically identify and save contact information of potential customers 37.93% of 29 reviewers that rated this feature as important or highly important Route and distribute your leads to third party buyers 0% of 0 reviewers... Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels 0% of 0 reviewers... Manage the process of attracting and converting business prospects into leads 100.00% of 9 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 61.90% of 63 reviewers that rated this feature as important or highly important Real-time alerts or notifications that inform teams about new leads or prospects 0% of 0 reviewers... Engage with a lead throughout the sales process by actively providing information 0% of 0 reviewers... Score a lead on their quality or likelihood to buy based on certain behaviors 75.00% of 4 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules 0% of 0 reviewers... Facilitate training materials that help employees grow and progress in their positions 0% of 0 reviewers... Manage and track employee attendance 0% of 0 reviewers... Manage contacts across multiple mailing lists 50.00% of 12 reviewers that rated this feature as important or highly important Ability to chat online in real time 100.00% of 2 reviewers that rated this feature as important or highly important Agents choose who to call and when 0% of 0 reviewers... Automate workflows and trigger campaigns based on customer actions 54.55% of 11 reviewers that rated this feature as important or highly important See past and upcoming campaigns and communications in a calendar view 0% of 0 reviewers... Send messages to multiple subscribers at the same time 200.00% of 1 reviewers that rated this feature as important or highly important Collection of images, videos and other digital content that can be used 0% of 0 reviewers... Manage the process of planning and scheduling meetings, including agenda creation 100.00% of 1 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members 0% of 0 reviewers... Comprehensive list that contains information and details of all the members associated with a particular organization or group 0% of 0 reviewers... Online gateway through which members can access/update personal information 0% of 0 reviewers... Database of members to track personal information of individuals and families 0% of 0 reviewers... Personalize text messages using templates and custom fields 0% of 0 reviewers... Communicate using messages within the system 0% of 0 reviewers... Monitor task progress and planned accomplishments to better manage project status 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 57.41% of 108 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Optimize content to ensure it is easily accessible for mobile users 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Supports simultaneous creation and work on multiple Kanban boards 0% of 0 reviewers... Manage multiple campaigns in one system 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 66.67% of 9 reviewers that rated this feature as important or highly important Collect information from multiple sources 0% of 0 reviewers... Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and handle various international currencies 0% of 0 reviewers... Two-way actions and communication between multiple users in real time 0% of 0 reviewers... Allows users to manage data from a number of sources 100.00% of 1 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously 87.50% of 8 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback 0% of 0 reviewers... A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. 0% of 0 reviewers... Ability of websites, web applications, or mobile applications to function without an active internet connection 0% of 0 reviewers... Form to collect visitor contact information when live chat isn't available 66.67% of 3 reviewers that rated this feature as important or highly important Generate personalized communications upon request to meet customer needs 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform 65.38% of 26 reviewers that rated this feature as important or highly important Add tools to web pages to handle online bookings 0% of 0 reviewers... Online calendar of upcoming events/activities viewable to members and visitors 0% of 0 reviewers... Create new forms and/or use ready-made online form templates 0% of 0 reviewers... Create, send, and view electronic invoices 100.00% of 5 reviewers that rated this feature as important or highly important Accept and process online payment transactions 100.00% of 5 reviewers that rated this feature as important or highly important Website through which businesses can sell goods or services over the internet 0% of 0 reviewers... Includes functionalities for creating custom eCommerce websites 0% of 0 reviewers... Track/log the amount of time employees worked per job using a timer 36.36% of 11 reviewers that rated this feature as important or highly important Track employee and task times using internet connection 100.00% of 4 reviewers that rated this feature as important or highly important Transmit voice and other information digitally 100.00% of 2 reviewers that rated this feature as important or highly important Track all opportunities for potential sales and convert them into recurring revenue 0% of 0 reviewers... A call center that primarily makes calls, typically sales focused 0% of 0 reviewers... Allow communication between the company and patients via messages, SMS, emails, phone, and more 0% of 0 reviewers... Accept, record, and reconcile financial transactions 100.00% of 8 reviewers that rated this feature as important or highly important Telephone system that allows users to connect internally as well as place and receive external phone calls 100.00% of 1 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 28.57% of 7 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 33.33% of 9 reviewers that rated this feature as important or highly important Create, manage, and track policies and procedures within an organization 0% of 0 reviewers... Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk 0% of 0 reviewers... Pre-defined templates within a library for common cases such as contracts, websites, emails, and more 0% of 0 reviewers... Predict future data based on historical data sets 0% of 0 reviewers... System calls multiple numbers at once and connects the agent to the first number that answers 0% of 0 reviewers... Preview materials before finalizing projects 0% of 0 reviewers... Calculate rule-based prices for a product/service 0% of 0 reviewers... Calculate rule-based prices for a product/service 0% of 0 reviewers... Tool used to determine accurate pricing and product eligibility for borrowers 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 55.56% of 27 reviewers that rated this feature as important or highly important Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public 0% of 0 reviewers... Document any changes or proposed changes made to business processes or workflows 0% of 0 reviewers... Visually identify, define, and map all details and relationships surrounding business process models and elements 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 63.64% of 11 reviewers that rated this feature as important or highly important Present a catalog of inventory that customers can view 0% of 0 reviewers... Customize the specifications of a finished product to meet the particular needs of a customer 0% of 0 reviewers... Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment 0% of 0 reviewers... Identifying desired outcomes and important milestones and creating a plan on how to achieve them 0% of 0 reviewers... Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee 0% of 0 reviewers... Tools to facilitate the production of information and promote efficiency 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 66.67% of 6 reviewers that rated this feature as important or highly important Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls 100.00% of 1 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 51.61% of 31 reviewers that rated this feature as important or highly important Organize and schedule projects 45.00% of 40 reviewers that rated this feature as important or highly important Enables teams to plan timelines, assign roles, and attach files with minimal clicks. Reviewers highlight its integration with CRM and communication tools, making it easier to manage deadlines and future projects. 77 reviewers rated this feature Identifying critical tasks that make up a project and assigning start and end dates for each 0% of 0 reviewers... Pre-designed project plans that can be customized 33.33% of 3 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects 71.43% of 7 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 37.50% of 8 reviewers that rated this feature as important or highly important Create, manage, or update project workflows. 0% of 0 reviewers... Create proposals based on costs of labor and materials 0% of 0 reviewers... Tools designed to streamline the process of lead generation and management for sales teams 0% of 0 reviewers... Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group 0% of 0 reviewers... Clock in and out online or with a card 0% of 0 reviewers... Allow users to collaborate and ask questions regarding folders and/or documents within the system 0% of 0 reviewers... Monitor wait time and abandonment for incoming requests that have not been routed 100.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 75.00% of 4 reviewers that rated this feature as important or highly important Preview and make real-time changes in the web content 0.00% of 1 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made 0% of 0 reviewers... Engage in direct, instant messaging with customers, users, etc. 88.89% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers 65.22% of 23 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 65.52% of 29 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 78.57% of 14 reviewers that rated this feature as important or highly important Record live video calls to play later 0% of 0 reviewers... Ability to record, store, update, and retrieve information 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 0% of 0 reviewers... Set the frequency of a task's occurrence 87.50% of 8 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service 100.00% of 2 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads 100.00% of 1 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. 50.00% of 4 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 87.50% of 32 reviewers that rated this feature as important or highly important Manage and track the renewal process for various services, subscriptions, contracts, or licenses 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 68.18% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 62.50% of 80 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 75.00% of 12 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 50.00% of 2 reviewers that rated this feature as important or highly important Allocate and manage resources, such as employees, equipment, facilities, and other assets 0% of 0 reviewers... Web design that automatically adjusts to look good on different screen sizes 0% of 0 reviewers... Identifying desired outcomes and important milestones and creating a plan on how to achieve them 0.00% of 1 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0% of 0 reviewers... Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 0% of 0 reviewers... Define, track, and/or automate sales activities and sales processes 100.00% of 2 reviewers that rated this feature as important or highly important Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) 0% of 0 reviewers... Ensure that quotes/invoices are correct before sending to customers 0% of 0 reviewers... Automate processes to manage leads, contacts, opportunities and sales activities 33.33% of 6 reviewers that rated this feature as important or highly important Tracks deal progress and team performance using built-in analytics. Managers can view conversion rates, identify bottlenecks, and adjust strategies based on real-time data. This helps improve forecasting and supports more informed decision-making. 0 reviewers rated this feature Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. 0% of 0 reviewers... Pipeline view and tracking lead status 43.86% of 57 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 45.45% of 11 reviewers that rated this feature as important or highly important Automatically calculate score after the assessment 0% of 0 reviewers... Digitally share screen view with others 0% of 0 reviewers... Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 16.67% of 6 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 33.33% of 3 reviewers that rated this feature as important or highly important Access, combine, transform, and store data without the help of an IT department 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 100.00% of 1 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution 0% of 0 reviewers... Share contacts with other applications like Gmail and CRM 0% of 0 reviewers... Enables the connectivity to send and receive calls over the internet 0% of 0 reviewers... Send promotional campaigns or transactional messages via text messages 0% of 0 reviewers... Send messages via SMS 125.00% of 4 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message 0% of 0 reviewers... Manage campaigns and track engagement for marketing efforts across social media channels 80.00% of 5 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 33.33% of 3 reviewers that rated this feature as important or highly important Market event via social media tools 0.00% of 2 reviewers that rated this feature as important or highly important Use your computer as a phone device to make calls over the internet 0% of 0 reviewers... Filters used to determine different types of malware threats 0% of 0 reviewers... Identifying the tasks to be completed and the people to complete them during a set period of time 0.00% of 1 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0.00% of 1 reviewers that rated this feature as important or highly important Schedule shifts for staff/employees, track hours worked, and manage staff payroll 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 75.00% of 4 reviewers that rated this feature as important or highly important At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them 0% of 0 reviewers... Split and manage tasks into individual components 85.71% of 7 reviewers that rated this feature as important or highly important Add or remove subscribers from mailing lists 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 20.00% of 5 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 69.23% of 13 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Automatically handle routine, repetitive tasks and processes without the need for manual intervention 0% of 0 reviewers... Allows users to automate recurring actions across CRM and project workflows. Teams can set conditions to auto-assign tasks, update statuses, or send notifications, reducing manual effort and improving consistency. 0 reviewers rated this feature UI looks like task board 0% of 0 reviewers... Edit task information and all related elements 60.26% of 78 reviewers that rated this feature as important or highly important Import tasks from external sources 0% of 0 reviewers... With Bitrix24, you can prioritize, assign, and track tasks in real time. Reviewers appreciate easy collaboration, logical interface, and tools like Gantt charts and Kanban boards, but some mention limited customization in the free version and occasional complexity. 68.75% of 160 reviewers that rated this feature as important or highly important Track the status and progress of tasks 57.45% of 94 reviewers that rated this feature as important or highly important Supports task creation, prioritization, and tracking across teams. Users can create checklists, assign responsibilities, and stay organized even with high task volumes. 121 reviewers rated this feature Add labels or tags to tasks 44.44% of 9 reviewers that rated this feature as important or highly important Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Organizing a group of people to accomplish a task 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Edit text as needed 100.00% of 1 reviewers that rated this feature as important or highly important Turns text into natural sounding speech 0% of 0 reviewers... Addition of necessary external data, applications, tools, or features 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 65.85% of 41 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 64.29% of 14 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 0.00% of 1 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 57.89% of 19 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 50.00% of 2 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 0% of 0 reviewers... Track time worked per client 0% of 0 reviewers... Track time worked per project 0% of 0 reviewers... Track the amount of time spent on a job or task 61.11% of 18 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 0% of 0 reviewers... Choose the desired tone for content to be generated 0% of 0 reviewers... Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch 50.00% of 2 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation 70.00% of 10 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents 66.67% of 3 reviewers that rated this feature as important or highly important Visually identify direction of development and areas that require attention 0% of 0 reviewers... Presenter can see and hear participants and vice versa 0% of 0 reviewers... Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration 0% of 0 reviewers... Track and interpret metrics on the usage of company resources 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 100.00% of 1 reviewers that rated this feature as important or highly important Profiles of users providing basic information 0% of 0 reviewers... Track the frequency of asset usage 0% of 0 reviewers... Request, track, and manage time off requests and vacation time 66.67% of 3 reviewers that rated this feature as important or highly important Utilize third party services to cover unforeseen labor needs 0% of 0 reviewers... Track revisions and updates made to files and navigate between different versions 100.00% of 2 reviewers that rated this feature as important or highly important Chat with your counterparts over the video in real time 100.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video 66.67% of 3 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 0.00% of 1 reviewers that rated this feature as important or highly important Create, design, and visually represent processes within the software 50.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data or processes 0% of 0 reviewers... Computer-based system that allows users to send and receive voice messages 100.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection 80.00% of 5 reviewers that rated this feature as important or highly important Manage volunteer information and direct volunteer resources 0% of 0 reviewers... Web form that allows users to enter data that is sent and processed for different reasons 0% of 0 reviewers... SaaS, web-based, online deployment 0% of 0 reviewers... Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Built-in website builder or integration with third-party site 0.00% of 1 reviewers that rated this feature as important or highly important Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 100.00% of 1 reviewers that rated this feature as important or highly important An informational database that allows users to add, delete, or revise content 0% of 0 reviewers... Analyze lost and won opportunities 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 0% of 0 reviewers... Alter the default workflow to meet your organization's needs 77.78% of 9 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 75.00% of 60 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees 0% of 0 reviewers... What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Lisa Morris Bitrix24’s top-rated features work best when used together to streamline task coordination, client tracking, and internal communication. Reviewers say the platform helps teams stay organized and responsive, especially when managing multiple workflows at once. Features 4.3 (915) 4.3 Based on 915 reviews ## Pricing Value for money 4.2 (774) Bitrix24 uses flat-rate pricing per organization, not per user. The Professional plan includes up to 100 users and costs $249 per month (monthly billing) or $199 per month (annual billing). While above the typical SMB CRM budget of $35–$105 per user per month, it may offer value for midsize teams needing bundled tools like CRM, project management, and automation. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/113540/Bitrix24/pricing/) Basic €61.00 Flat Rate,Per Month It includes: - Drive - Online Store - Custom Support - 24 GB Storage - 1 Email Inbox per user - 3 Sites- Knowledge Base Software - 5 Pipelines Standard €124.00 Flat Rate,Per Month It includes: - Marketing tools - Documents - 100 GB File Storage - 5 Email Inboxes per user - 5 Knowledge Bases - 90 Days of Data Retention - Unlimited Projects Professional €249.00 Flat Rate,Per Month It includes: - Sales Intelligence - Automation - HR - Unlimited Knowledge Bases - Administration - Screen Sharing - Background Blur - Event Planning Enterprise €499.00 Usage Based,Per Month It includes: - Multiple Branches - Scalability - Enterprise Packs - Unlimited Invoices - Website Widgets - IVR - Video conferencing Value for money 4.2 (774) 4.2 Based on 774 reviews ## Integrations Bitrix24 connects with a wide range of tools for communication, scheduling, file storage, and customer engagement. These integrations, offered through a mix of native and third-party links, help unify workflows and reduce manual updates across teams. Popular integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Lisa Morris Senior Content Analyst Connecting Bitrix24 with tools for messaging, calendars, and file sharing helps your three-person sales team or finance lead centralize updates, reduce context switching, and automate repetitive tasks across daily workflows. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (746) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (746) 4.0 Based on 746 reviews ## User reviews Overall rating 4.2 Based on 983 reviews Filter by rating 5(452) 4(352) 3(120) 2(29) 1(30) Mentioned topic Sorted by most recent JH Jamie H. Executive Vice President at FEVO Information Technology and Services ### "A complete but dense platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2026 Bitrix24 offers a lot of features in one platform, which can be very useful when managing different aspects of the business. Pros It combines CRM, project management, and communication tools in one place. This helps reduce the need for multiple platforms and keeps everything more connected. Cons Because of the number of features, it can feel overwhelming. The interface is not always the most intuitive, especially at the beginning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for your comprehensive review of Bitrix24, Jamie! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. MF Mike F. The Master Reviewer Food & Beverages ### "Master Reviewer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 20, 2026 My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. AL Angou L. HR Manager Non-Profit Organization Management ### "Bitrix24v is a Must Have Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2026 My overall experience with Bitrix24 has been awesome. It has seamless features that scheduling easy and efficient. It ease of use is also a plus for us. I highly recommend this tool. Pros I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features. It also very user friendly so new users do not struggle to navigate. Bitrix24 customer service team is highly responsive which is very influential especially during deployment as well when we issue any queries. Cons I do not have any dislikes on this Bitrix24. It has been an exceptionally great tool for us, it has been awesome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Angou! We look forward to continuing to support your firm's growth and success. Jair H. Pastor consejero Administrador de CRM Higher Education ### "“Bitrix24: Gestión integral y eficiente para equipos”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Mi experiencia con Bitrix24 ha sido muy positiva. La plataforma ofrece una gestión integral del trabajo, combinando CRM, tareas, chat y procesos de negocio en un solo lugar. Me ha permitido organizar mejor al equipo, \*\* Pros Me ha gustado especialmente la integración completa de todas las herramientas de gestión: CRM, tareas, chat y procesos de negocio en una sola plataforma. Esto permite ahorrar tiempo, organizar mejor el trabajo del equipo y hacer seguimiento de clientes y proyectos de manera eficiente. Además, las notificaciones y recordatorios automáticos facilitan no olvidar tareas importantes y mantener un flujo constante de comunicación entre los miembros del equipo. Cons Lo que menos me ha gustado es que algunas funciones pueden resultar complicadas al principio, especialmente para usuarios nuevos. La interfaz puede ser un poco confusa si no se tiene experiencia previa con plataformas de gestión integradas. También, algunas opciones avanzadas requieren plan de pago para poder utilizarlas plenamente, lo que limita el acceso a ciertas herramientas PRO. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Roccini R. CSM Consumer Services ### "Still versatile, but the new free-tier limitations are a hurdle for small teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 I've used Bitrix Bitrix24 for a while now to bridge the gap between my company and clients, like the Korean tattoo artists I support. It's still a very user-friendly platform, even with the language barrier, I can teach the basics easily. Pros While the core functionality remains solid, the recent changes to the free version feels like a step backward for very small businesses. It's still a powerful tool, but it's no longer as "worry-free" as it used to be for those of us managing limited budgets. However, still nothing beats Bitrix24, andd believe me I have tried a lot of CRM out there and I always come back to this. Cons The recent changes to the Free version have been disappointing. Specifically, I can no longer easily monitor how many GB of the storage weve used, which make smanaging files feels like a guessing game. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reasons for choosing Bitrix24 For my client, the free version is very good. And very easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Diretor Marketing and Advertising ### "Tornando minha experiência melhor!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2026 Ainda estou no caminho do teste, até aqui parece um caminho novo, porém na expectativa de entender melhor que poderei obter com o app Birtrix24! Pros Auxilio com inteligência artificial, e outros fatores, como promover vendas, onde deverei ainda operar! Cons Por em quanto continuo no teste, espero encontrar ótimas surpresas do app, para meu trabalho no dia dia! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Thank you for sharing your positive experiences on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. MN Muna N. Independent Business Owner Retail ### " My experience with Bitrix24" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. Pros What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated Cons What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shenella S. Customer relations Real Estate ### "Bitrix4 for CRM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 January 24, 2026 The software took some getting used to as it is a little complicated to learn at first. However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows. Pros Centralized point for all CRM and communication workflows. Keeps it all on one place at a good price ! Extensive options available for customization which helps make the software really a part of the business! Offers great tools for take management. Cons Initial set up takes time as it is not an easy software to use at first. Customer support is not that great and it can take days to solve issues within the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2026 Hi Shenella! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. AS Aaron S. Graphic Designer Computer Software ### "i like Bitrix24 because of its collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2026 Pros Bitrix24 offers a lot of features in one platform, from project management to communication and CRM. It can be useful if you want everything in one place. Cons There are many collaboration tools available, including chat, tasks, and file sharing. It’s helpful for keeping conversations and work centralized, especially across departments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aaron! Zaina K. Brokerage Operations Specialist Real Estate ### "Good for a small business that does not use a ton of app integration" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 January 2, 2026 The app was helpful but still a bit dated and clunky to use. We did not ultimately end up using this program and subscribing due to some technical errors with the program. It needs more work on their integration being seamless for the users. Pros Task automation makes daily work flow easier and in return saves my time to do more meaningful tasks with my time. You can integrate many other apps as well to make this even more efficient for your business, however some of them do not work or are out of date. Cons The app sometimes crashes and forces a log out which can interrupt work flow. I have yet to contact customer support to have this resolved. Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2026 Hi Zaina. Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. [View all Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) ## FAQs Yes. Bitrix24 offers a free plan with unlimited users, 5 GB of storage, and access to core tools like CRM, task management, and collaboration features. It’s designed for small teams starting out and includes a 15-day trial of premium features. Bitrix24’s Professional plan costs $249/month when billed monthly or $199/month annually, covering up to 100 users. Pricing is flat-rate per organization, not per user, which may benefit midsize teams with broader software needs. Bitrix24 is most commonly used by small businesses in marketing, IT services, and retail. Review data shows strong adoption for CRM, task management, and business operations, especially among teams using it daily. Yes. Bitrix24 supports integrations with tools for messaging, scheduling, and file storage. These include both native and third-party connectors, helping teams centralize updates and reduce manual work across platforms. Yes. Bitrix24 includes project planning, task scheduling, and collaboration tools. Users can assign roles, track deadlines, and manage workflows using Gantt charts, boards, and calendars—all integrated with CRM modules. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Bitrix24’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [Capterra Value Report: A Price Comparison Guide for CRM Software](https://www.capterra.com/resources/CRM-software-pricing-report/) Published March 1, 2024 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) ### [What Is CRM Software?](https://www.capterra.com/resources/what-is-crm-software/) Published August 5, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Benefits of CRM Software Across Sales, Marketing, and Service](https://www.capterra.com/resources/benefits-of-crm-software/) Published February 25, 2026 by ### [Types of CRM Software to Know Before You Buy](https://www.capterra.com/resources/types-of-crm-software/) Published March 24, 2026 by ### [Choosing the Right CRM System: 7 Questions to ask Before you buy](https://www.capterra.com/resources/how-to-choose-a-crm-for-your-small-business/) Published February 2, 2026 by Popular comparisons [monday.com vs Bitrix24](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com)[Dynamics 365 vs Bitrix24](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365)[Salesforce Sales Cloud vs Bitrix24](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24)[Jobber vs Bitrix24](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber)[Asana vs Bitrix24](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM)[Jira vs Bitrix24](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24)[Wrike vs Bitrix24](https://www.capterra.com/compare/76113-113540/Wrike-vs-Bitrix24)[Trello vs Bitrix24](https://www.capterra.com/compare/113540-211559/Bitrix24-vs-Trello)[Odoo vs Bitrix24](https://www.capterra.com/compare/113540-135618/Bitrix24-vs-Odoo) [ClickUp vs Bitrix24](https://www.capterra.com/compare/113540-158833/Bitrix24-vs-ClickUp)[Smartsheet vs Bitrix24](https://www.capterra.com/compare/79104-113540/Smartsheet-vs-Bitrix24)[SuiteDash vs Bitrix24](https://www.capterra.com/compare/113540-154949/Bitrix24-vs-SuiteDash)[NetSuite vs Bitrix24](https://www.capterra.com/compare/113540-135757/Bitrix24-vs-NetSuite)[Confluence vs Bitrix24](https://www.capterra.com/compare/113540-136446/Bitrix24-vs-Confluence)[HoneyBook vs Bitrix24](https://www.capterra.com/compare/113540-162588/Bitrix24-vs-HoneyBook)[Scoro vs Bitrix24](https://www.capterra.com/compare/113540-142042/Bitrix24-vs-Scoro)[Accelo vs Bitrix24](https://www.capterra.com/compare/113540-225762/Bitrix24-vs-Accelo)[vcita vs Bitrix24](https://www.capterra.com/compare/113540-142264/Bitrix24-vs-Appointment-Scheduling)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)