Alleva vs EMR Software: Which is a better fit?

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us.

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Time consuming for administrators. Alleva struggled with the flow of the roll out within our business.

The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.

The slow loading times and glitchy number inputs make using Alleva all day a struggle.

The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them.

Specialized Software for PHP, IOP, and Residential Providers of Behavioral Health & Substance Abuse Treatment.

We have been using this software since 2011. It is an excellent program with awesome support staff.

Sydney S

OWNER

Correcting errors such as date of service can be difficult.

They are easy to talk with and most times actually put a smile on my face when things aren't always so cheery.

Maybe I’m wrong but there is so much competition in this field and these programs need to stand out and offers what others don’t and customer service is very hard to reach.

I like the way you can access a patient's entire chart in one spot, including billing and diagnoses. I like the ability to customize reports.

Also the pop-up stating that "Patient prefers to be communicate through Cell Phone Number" when creating/editing a Patient is beyond annoying.

I have enjoyed working with Lorraine. All I have to do is send an email to support and she is working on my issue in minutes which saves a lot of down time and I truly appreciate it.

Most annoying to me is the "Forms (to be filled)" box that comes up when setting appts. I wish that we could go in and choose not to have that pop-up appear.