# Compare Phorest vs Lightspeed Retail 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Phorest and Lightspeed Retail based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113530-120491/Phorest-Salon-Software-vs-Lightspeed-Retail --- # Phorest vs Lightspeed Retail Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PhorestLightspeed Retail2/4 selected [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) [## Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [431 reviews](#user-reviews) Positive 410 Neutral 11 Negative 10 [## Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Starting Price $109.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 4.1 Customer Service 3.9 Reviews Sentiment Based on [975 reviews](#user-reviews) Positive 744 Neutral 57 Negative 174 ## Summary * * * Key features rated by users Features selected based on 2,542 reviews from retail pos system software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Missing features Feature ratings For Retail NA Payment Processing 4.5 Inventory Management 4.2 Sales Reports 4.7 eCommerce Management NA 65%Fit High performer Feature ratings For Retail 2.4 Payment Processing 2.7 Inventory Management 3.2 Sales Reports 3.3 eCommerce Management 3.0 User satisfaction User satisfaction 4.8 User reviews[431](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.4 Customer support 4.8 User satisfaction 4.0 User reviews[975](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) Ease of use 4.1 Functionality 3.9 Value for money 3.8 Customer support 3.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from $109Flat Rate, Per Month - Free version - Free trial Best for Best for Phorest is used by over 10,000 businesses and over 155,000 professionals worldwide. Best for Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience ## User reviews Pros & cons SS Syed S. Secretary > "I love appointment managemetn system, scheudling, and tons of other features that you cannot find in other spa management softwares,..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6886175) MI Maria I. Director of Operations > "I wish the new app for guests would allow us to manage the guests who use the "rebook previous appointment" tool, as it has been hard..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6883611) SS Syed S. Secretary > "I am happy with Phorest, there are still need of few specific features (for instance billing to customer for taking payment through a..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6886175) CQ Christina Q. Owner Operator > "My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094226) Heather E. Director of Team Development > "We are a salon company with 5 locations and navigating Phorest can sometimes be overwhelming, the ability to receive personalize..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6877309) MM Mario M. Salon owner > "The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7097485) FD Felor D. salon Davachi by Felor > "I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094418) SM Sherrilyn M. Operations Manager > "I do not like the fact you can't create a schedule for the breaks to appear in certain peoples schedule and need to do it one by one." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874145) LGG Luisa Gladymir G. CEO > "Phorest played a major role in saving my company, especially through the Staff Performance tools, which keep my team engaged and..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6880927) AW Angela W. Salon owner > "Overall fair, has improved over the last year, but I’m getting frustrated with the lack of bug fixes for waitlist and package updates." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094198) LH Laura H. Salon Ops Manager > "The client management features are easy to navigate, allowing staff to store notes, preferences, and history for a personalized..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874085) NE Nelly E. Hair stylist > "The least I like is I can’t scroll through all my clients on the app like I can on a computer." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094196) SM Sherrilyn M. Operations Manager > "The fact there is such supportive staff who are always quick to help when we are in need, there is also a support button with step by..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874145) MH Michelle H. Director of Education > "Sometimes when using a laptop or desktop computer, it takes a long time before the reports open, or before I can see the client..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874855) LH Laura H. Salon Ops Manager > "Its intuitive interface makes scheduling appointments fast and simple, even for staff with minimal technical experience." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874085) NF Nichole F. Owner > "I don’t like the that the online booking isn’t a request for an appointment." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094477) LGG Luisa Gladymir G. CEO > "Their Marketing Suite was a lifeline during the pandemic and a devastating flood, helping me stay connected with guests." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6880927) LP Lauryn P. Salon Coordinator and Online Representative > "I still have open support tickets from 10 months ago that haven’t been resolved or followed up on." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7095556) NF Nichole F. Owner > "It has been good however, sometimes my text reminders don’t go through to every guests." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094477) AAA April Arreola A. salon leader and marketing director > "the drag and drop is a bit laggy and tends to be harder to see where things are getting moved to." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874617) DF DENNIS F. Owner > "All the reports which are available make monitoring your business relatively simple." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094492) MH Michelle H. Director of Education > "Also the waiting list feature should not be specific to a certain date or time." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874855) NC Nina C. CEO > "We use the paid ads feature and it has increased bookings, and revenue." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6884117) TY Tori Y. CEO > "It was 6 months and I was paying for features I had no access to and the sales people couldn’t ever tell me when it would be finished,..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6659568) NC Nina C. CEO > "The reporting shows us how effective the ad is, and how it measures against industry averages." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6884117) ML Matt L. Manager > "The customers that state they have difficulties usually say it has to do when they are entering in the email." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6880636) Sheridan C. Owner, Educator > "We can't really imagine switching to something else at this point, as it keeps growing and Phorest keeps adding more updates that..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874064) JG Jami G. Owner > "The system is very slow, it freezes up and makes it very difficult to work with." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6457440) KK Kendra K. Owner > "Every time I need a number to support my teams growth it is so easy to find!" [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7096320) SO Sean O. Owner > "I don’t think there’s currently a better product at this price point." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094530) KK Kendra K. Owner > "Anytime I have questions or need support they are right there to help you! Plus their marketing features are amazing!" [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7096320) PT Pamela T. President > "Too many reports that are too complex and not user-friendly. " [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6249758) MR Maria R. Salon owner and stylist > "The app and desk top are Easy to use and always works well for the salon staff and clients." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094218) AB Angelica B. University Intern > "The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___4845208) MI Maria I. Director of Operations > "We can see the results of our referral program and monetize it." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6883611) TY Tori Y. CEO > "Customer service is bad." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6659568) OM Oxana M. Owner and Stylist > "We enjoy it and usually find whatever we can't find, the customer support is able to help us with pretty quickly." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6882266) TY Tori Y. CEO > "Onboarding was horrible." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6659568) NP Natasha P. Owner > "I love that they do a yearly audit too." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7095722) TY Tori Y. CEO > "This company has horrible customer service." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6659568) JA James A. Manager > "The staff we interact with and support we get are truthfully our favorite part." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094206) GD Gm D. KTF > "It is less powerful when you want to select multiple services in one appointment - still works but a little more confusing." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___4651521) DF DENNIS F. Owner > "Scheduling system is easy to use and provides a lot of flexibility." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094492) KL Kaitlin L. Owner > "The marketing is inferior, difficult to share reviews, difficult to modify existing prices and services" [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___4126195) GC Garrett C. Business Owner > "sensitive content hidden\] is amazing, she helped us go paperless, automate marketing and helped us save 5 hrs a day by helping us use..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6579559) EU Ela U. spa manager > "quite limited with reporting, cant store credit card details, can have only one confirmation email and can't re-send it." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___3049470) SS Susan S. Owner > "Phorest is very versatile, so it offers options that work with each salon's specific needs." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6579526) VR Verified Reviewer CEO > "Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___2675311) NF Nichole F. Owner > "It’s helpful when running reports" [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094477) VR Verified Reviewer CEO > "For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their..." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___2675311) LH Laura H. Salon Ops Manager > "Overall, the system significantly improves efficiency and provides a smooth, hassle-free user experience." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6874085) EU Ela U. spa manager > "a very basic system, not quite what I would like in the busy spa" [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___3049470) AR Adriana R. CEO > "We are very happy with the switch weed from ClienTrak software." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7094220) VR Verified Reviewer Owner > "Way to expensive for the service you receive." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___3189273) NP Natasha P. Owner > "I like the weekly reports and all that too." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___7095722) VR Verified Reviewer CEO > "They charge inflated prices for simple things and hide the charges so you aren't aware of them. " [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___2675311) LGG Luisa Gladymir G. CEO > "The appointment schedule system is very intuitive and easy to learn, which makes training staff smooth and efficient." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___6880927) CV Chris V. owner > "Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right." [See full review](https://www.capterra.com/p/113530/Phorest-Salon-Software/#Capterra___2462229) [View Reviews](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) ED Erin D. Owner Operator > "Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) ES Elissa S. Owner > "It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785) CT Carleton T. Admin > "The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6612572) JW Jeff W. CEO > "The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480) TA Taryn A. Business Operations Supervisor > "I like how all your reports are in one place and you can easily find the information you need by filtering the reports." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6437877) ES Elissa S. Owner > "In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785) AB Amile B. Administrator > "It helps to give you a better view and analysis of your sales reports." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) GF Giuliana F. co owner > "Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) ED Erin D. Owner Operator > "We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) GF Giuliana F. co owner > "After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) KT Kyla T. Owner > "We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341) ED Erin D. Owner Operator > "On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) AB Amile B. Administrator > "I like the inventory tracking and categorising your products." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) MW Max W. Manager > "A couple times it lagged when switching screens but nothing major." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578) MW Max W. Manager > "I liked how fast you can ring things up when it's busy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578) ED Erin D. Owner Operator > "Lightspeed made major errors on our tax forms two years in a row." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) AB Amile B. Administrator > "Lightspeed has help me with sales analysis better." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866) JW Jeff W. CEO > "Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480) RA Railan A. Manager > "Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025) AS Alex S. owner > "basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780) Faiyaz T. CEO > "Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084) SJ Sean J. CEO > "The customer service we received when their system was crashing was the worst customers service I have experienced in any industry." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6304824) Faiyaz T. CEO > "In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084) EL Elisa L. Owner/manager > "Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4994010) CE Cody E. Store Manager > "Super simple and easy for my consumers transactions." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6591825) MC Matt C. Pres > "Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430) EK Ekin K. Operations Specialist > "It is capable software system can handle your small retail shop with ease." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___5057285) CV Carolina V. Owner > "Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4985659) CS Cynthia S. Owner > "Accuracy is very important and when I run a report or look at inventory it is correct." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4753466) ED Erin D. Owner Operator > "We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) Nerissa L. Managing Owner/ Store Manager > "We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3879696) JA James A. owner > "Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6293788) SA Sam A. Owner > "Appears simple and easy to use, simple to set up and cost effective." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6295814) AB Allen B. Owner > "In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085) RA Railan A. Manager > "Inventory, POS, Reports, and discount features are all easy to configure and use." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025) ED Erin D. Owner Operator > "It felt like we were stranded on issues, big and small." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553) DR Daniel R. Jeweler > "Also the ability to use multiple registers at once and complete payments at the same time has been a life saver." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3550919) GF Giuliana F. co owner > "I was shocked, as this had never been disclosed to me during the sales process." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561) RK Ron K. President > "Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4236667) KT Kyla T. Owner > "I do not love the monthly fees now that our yearly discounted rate has come to an end." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341) CD Cameron D. Owner > "Pricing is affordable for small business. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347) SA Sam A. Owner > "Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6295814) JF John F. Owner > "years ago it was the best customer service around." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6139527) HA Henry A. Owner > "Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6122275) MZ Melana Z. server > "very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6161140) FJ Frank J. CEO > "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4940279) CT Chad T. owner > "Helped with better tracking of margin and inventory. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3504098) DS David S. Owner > "They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4922683) LB Lynda B. Owner > "Payment processing is good." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6113432) CY Craig Y. Operations Manager > "DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4785339) MH Miguel H. CEO > "Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3589157) AS Alex S. owner > "The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780) MS Madhusudan S. Software Engineer > "Many features, including simple refunds and returns." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4587257) BH Brandy H. Owner > "I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073) CT Chad T. owner > "Easy to access information from sales to margins to reports that really help us optimize our business" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3504098) MC Matt C. Pres > "I had an issue with the POS service - it took 3 months just to get a response! " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430) NS Nonde S. Sales and Marketing Manager > "The pros of lightspeed Is that it helps in sorting out our shops inventory very well and simplifies our work and their customer service is on..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___2955562) JK Jeff K. owner > "Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___4873271) CT Chad T. owner > "We have really done a better job of inventory tracking and inventory management. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3504098) CD Cameron D. Owner > "Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347) CA Christine A. Accountant > "You can manage inventory and run reports easily." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4254750) VR Verified Reviewer Director > "Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___5074553) CD Catherine D. Owner > "For a price that a small business can afford, Lightspeed allows us to have an efficient POS and integrated inventory system. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3245681) CS Carly S. Owner > "The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4866554) BC Brian C. Owner > "Inventory management was easy." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023) Sarah C. Director > "We have actually found the system to be slower than before and with many glitches with stock deduction and control." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289) KM Kaleigh M. Owner > "I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly,..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3172209) SH Susan H. Owner > "The data transition has been an absolute nightmare rendering my point of sale system unable to produce accurate reports or even give a correct..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3512896) RL Rebecca L. Manager > "As we started to accept e-transfer payments we were able to add and monitor this detail easily within our system." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3227814) BC Brian C. Owner > "A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023) GJ Gabriel J. STORE MANAGER > "I am glad we chose them for our business, They are friendly and customer service oriented when I have an issue or problem" [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3517089) Sarah C. Director > "I don't know how Lightspeed is able to get away with behaviour that flagrantly ignores anti-competition laws in the UK." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289) EC Elizabeth C. General Manager > "Creating items and managing retail is very easy through Lightspeed Retail. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3561523) JP James P. Director > "for the last 2 years we have not been able to reconcile inventory counts due the software timing out. but the icing on the cake was when they..." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3793515) JV Janet V. Owner > "It is a very user friendly system. " [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6057836) CH Chris H. General manager > "Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539) Noemí P. Marketing Director > "Lightspeed is one of the best out there in terms of inventory management." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4320102) CH Chris H. General manager > "Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539) SH Susan H. Owner > "The integration of their POS and e-commerce is awesome." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3512896) AC Anna C. CEO > "For example, we were sold on a shopify integration, which is not true." [See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6210077) [View Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) ## User interface 4.77 (431) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) 4.03 (975) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Phorest 24/50 - Accounting Integration - Activity Dashboard - AI Copilot - API - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Commission Management - Credit Card Processing - Customer Database - Customer History - Customizable Reports - Data Import/Export - Data Synchronization - Discount Management - eCommerce Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - For Retail - Generative AI - Gift Card Management - Inventory Management - Inventory Replenishment - Inventory Tracking - Loyalty Program - Multi-Currency - Multi-Location - Order Management - Payment Processing - Point of Sale (POS) - Price/Margin Management - Pricing Management - Product Catalog - Promotions Management - Purchase Order Management - Real-Time Data - Real-Time Reporting - Real-Time Updates - Receipt Management - Reporting & Statistics - Retail Inventory Management - Retail Management - Returns Management - Returns Tracking - Sales Reports - Sales Tax Management - Sales Trend Analysis [See all features](https://www.capterra.com/p/113530/Phorest-Salon-Software/#features) Lightspeed Retail Top features 42/50 - Accounting Integration - Activity Dashboard - AI Copilot - API - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Cash Management - Commission Management - Credit Card Processing - Customer Database - Customer History - Customizable Reports - Data Import/Export - Data Synchronization - Discount Management - eCommerce Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - For Retail - Generative AI - Gift Card Management - Inventory Management - Inventory Replenishment - Inventory Tracking - Loyalty Program - Multi-Currency - Multi-Location - Order Management - Payment Processing - Point of Sale (POS) - Price/Margin Management - Pricing Management - Product Catalog - Promotions Management - Purchase Order Management - Real-Time Data - Real-Time Reporting - Real-Time Updates - Receipt Management - Reporting & Statistics - Retail Inventory Management - Retail Management - Returns Management - Returns Tracking - Sales Reports - Sales Tax Management - Sales Trend Analysis [See all features](https://www.capterra.com/p/120491/Lightspeed-Retail/#features) ### Recognition No recognitions have been awarded to Phorest No recognitions have been awarded to Lightspeed Retail ### Deployment & support Phorest Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Lightspeed Retail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Phorest - By Phorest Software - Located in United States - Founded in 2005 Lightspeed Retail - By Lightspeed - Located in Canada - Founded in 2012 ## Popular Comparisons [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[4.79 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Contact vendor for pricing Price $28/month 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/113530-174830/Phorest-Salon-Software-vs-GlossGenius) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[3.77 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) $109/month Price $349one time 3.9 Features 3.8 4.1 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/120491-152638/Lightspeed-Retail-vs-Epos-Now) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[4.37 (405)](https://www.capterra.com/p/9167/DaySmart-Salon/reviews/) Contact vendor for pricing Price $69/month 4.5 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/9167-113530/DaySmart-Salon-vs-Phorest-Salon-Software) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Shopify](https://www.capterra.com/p/83891/Shopify/)[4.54 (6,657)](https://www.capterra.com/p/83891/Shopify/reviews/) $109/month Price $29/month 3.9 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/83891-120491/Shopify-vs-Lightspeed-Retail) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[4.95 (298)](https://www.capterra.com/p/187593/Mangomint/reviews/) Contact vendor for pricing Price $165/month 4.5 Features 4.8 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/113530-187593/Phorest-Salon-Software-vs-Mangomint) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,283)](https://www.capterra.com/p/207944/PayPal/reviews/) $109/month Price $0.29 3.9 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-207944/Lightspeed-Retail-vs-PayPal) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.68 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Contact vendor for pricing Price $23.99/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113530-153752/Phorest-Salon-Software-vs-Vagaro) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [RetailEdge](https://www.capterra.com/p/76636/RetailEdge/)[4.76 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) $109/month Price $495one time 3.9 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/76636-120491/RetailEdge-vs-Lightspeed-Retail) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[4.44 (1,250)](https://www.capterra.com/p/131057/ZENOTI/reviews/) Contact vendor for pricing Price $300/month 4.5 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/113530-131057/Phorest-Salon-Software-vs-ZENOTI) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[4.56 (239)](https://www.capterra.com/p/205337/Shopify-POS/reviews/) $109/month Price $5/month 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-205337/Lightspeed-Retail-vs-Shopify-POS) [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[4.77 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) vs [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[4.62 (364)](https://www.capterra.com/p/180087/Boulevard/reviews/) Contact vendor for pricing Price $158/month 4.5 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113530-180087/Phorest-Salon-Software-vs-Boulevard) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.03 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/) vs [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)[4.63 (2,290)](https://www.capterra.com/p/171165/PayPal-Here-app/reviews/) $109/month Price $0.01 3.9 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/120491-171165/Lightspeed-Retail-vs-PayPal-Here-app)